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Homeland Security: Guidance from Operations Directorate Will Enhance Collaboration among Departmental Operations Centers
Because these efforts to some extent affect DHS's response to the recommendations made in GAO's previous report, this testimony briefly describes some of the steps DHS reported that it has taken to address situational awareness problems Katrina exposed. However, because these actions are relatively new, it is too early to assess how well they are being implemented.
Because terrorists do not operate on a 9-5 schedule, the Department of Homeland Security (DHS) and its operational components have established information gathering and analysis centers that conduct activities 24 hours a day, 7 days a week, 365 days a year. Staff at these operations centers work to help detect, deter, and prevent terrorist acts. DHS has determined that out of 25 operations centers, four require higher levels of collaboration that can only be provided by personnel from multiple DHS agencies, and other federal, and sometimes state and local, agencies. For these four multi-agency operations centers, this report (1) describes their missions, products, functions, and customers and (2) assesses the extent to which DHS efforts to promote collaboration among the multiple agencies responsible for the centers reflect key practices for enhancing and sustaining collaborative efforts. To do so, GAO visited operations centers, reviewed data and reports from the centers, and interviewed center and other DHS officials. Each of the four multi-agency 24/7/365 operations centers has a different mission and therefore produces different products, yet all contribute to the larger mission of DHS and have similar functions and customers. Customs and Border Protection runs two of the four multi-agency operations centers-the National Targeting Center and the Air and Marine Operations Center. The former monitors the international movement of potential terrorists and produces reports on suspect individuals; the latter maintains situational awareness of the nation's airspace, general aviation, and sea-lanes and produces reports on suspicious private air and marine craft. The Transportation Security Administration's operations center monitors passengers on commercial flights; works to mitigate the vulnerabilities of commercial airports, rail stations, and pipelines, the National Capital Region, and critical infrastructure across the nation; and produces reports on these topics. DHS's Operations Directorate runs the National Operations Center Interagency Watch and works to enhance efficiency and collaboration among DHS components. This operations center has a more strategic mission in that it uses information gathered by the other operations centers to provide overall national situational awareness, and it prepares security briefs for federal, state, and local law enforcement agencies. Opportunities exist to enhance collaboration among 24/7/365 multi-agency operations centers. While DHS has leveraged resources by having staff from multiple agencies work together, the centers lack joint strategies for collaboration and staffing needs assessments, and they have not established a definition of watchstander roles for all agencies at each center. The centers also lack standards and procedures for using DHS's primary information sharing network; mechanisms to monitor, evaluate, and report on results; and reinforced accountability through agency plans and reports. GAO's previous work has shown that such practices are effective in enhancing and sustaining collaboration among federal agencies. The establishment of DHS's Operations Directorate in 2005 provides a means to promote implementation of more collaborative practices at the centers. Staff Working to Maintain Situational Awareness at Operations Centers Sources: From left to right: TSA and CBP.
This document provides State and Major Urban Area fusion center and EOC officials with guidance for coordination between fusion centers and EOCs. It outlines the roles of fusion centers and EOCs within the fusion process and provides steps by which these entities can work together to share information and intelligence on an ongoing basis. This guide supports the implementation of the Baseline Capabilities for State and Major Urban Area Fusion Centers and, likewise, assists EOCs fill their missions in both steady state and active state emergency operations, as supported by the CPG 601: Design and Management of Emergency Operations Centers. This CPG provides guidance on the broad capability requirements of an EOC. Fusion centers and emergency operations centers (EOCs) should become familiar with each others' roles and capabilities to facilitate successful interfacing and cooperation between them. In addition, it is imperative that the two develop a solid relationship in order to effectively work together to achieve their respective objectives. The relationships forged between these two entities will allow them to have continuous, meaningful contacts, which will enhance their ability to share information and intelligence regardless of the activation status of the EOC. Mutual trust and respect must guide interagency collaboration policies and protocols, allowing for effective and consistent collaboration during the steady state or during an emergency. Comprehensive Planning Guide (CPG) 502 focuses on this critical partnership and the exchange of information between these entities. Effective prevention, protection, response and recovery efforts depend on the ability of all levels and sectors of government, as well as the private sector, to collect, analyze, disseminate and use homeland security- and crime-related information and intelligence. In support of this, the National Strategy for Information Sharing calls for a national information sharing capability through the establishment of a national integrated network of fusion centers. To facilitate the development of a national fusion center capability, the U.S. Department of Homeland Security's (DHS) Federal Emergency Management Agency (FEMA) National Preparedness Directorate (NPD) and the U.S. Department of Justice's (DOJ) Bureau of Justice Assistance (BJA) have partnered to develop the Fusion Process Technical Assistance Program. The Fusion Process Technical Assistance Program has also been developed to directly support the implementation of the Fusion Center Guidelines and the Baseline Capabilities for State and Major Urban Area Fusion Centers. In constructing the Fusion Center Guidelines, Global engaged diverse representation from the public and private sectors, melding emergency management and law enforcement expertise. The process of creating guidance for the operation of fusion centers has evolved through the development of the Baseline Capabilities for State and Major Urban Area Fusion Centers. This document identifies the baseline capabilities for fusion centers and the operational standards necessary to achieve each of the capabilities. The sustained Federal partnership with State and major urban area fusion centers is critical to the safety of the nation. The baseline capabilities recommend developing processes that govern official outreach with leaders and policymakers, the public sector, the media and citizens. These capabilities also recommend development of a plan to promote awareness of the fusion center's purpose, mission and functions which, in turn, enhances partnership with the EOC), as well as ensure a common understanding of roles and responsibilities.