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The Internet is an empowering force for the world's consumers, connecting them with their families, governments, communities and markets both nearby and far. Broadband access is needed for them to fully take advantage of all that the Internet offers. As such, strong consumer protection for consumers of broadband services is vital, not only to enjoy the Internet itself, but to fully participate in the many other areas of modern life to which it connects them. Consumer organisations have a vital role to play in promoting high consumer protection standards for broadband providers, and in holding them to account when they fall short. This manual is designed as a primer for consumer advocates wishing to enter the battle for fair and high quality broadband services, but uncertain about where to start. It begins with an overview of the practice of consumer advocacy, including simple guidelines for effective campaigning with particular attention to key areas such as communications and partnerships. It moves on to explain the technical and policy issues that surround broadband services, including "traditional" consumer protection issues such as unfair contract terms and complaint handling, but also broader issues such as privacy and network neutrality. Finally the manual outlines three campaign ideas, responding to problems that CI members uncovered through research conducted in 2011. These are a "Broadband Disclosure Statement" to address the opacity of broadband contract terms, a "Don't Lock Me In!" campaign against providers who stop consumers from shopping around for the best deal, and a campaign to provide broadband consumers with better independent resolution services. Included are template resources from which members can "cut and paste" for use in their own campaigns, leading we hope to concrete improvements in the quality and fairness of broadband services for consumers around the world.
Broken Promises is the third book in a trilogy spanning 18 years. Bruce Kushnick, author, senior telecom analyst and industry insider, lays out, in all of the gory details, how America paid over $400 billion to be the first fully fiber optic-based nation yet ended up 27th in the world for high-speed Internet (40th in upload speeds). But this is only a part of this story. With over four million people filing with the FCC to 'Free the Net', one thing is abundantly clear -- customers know something is terribly wrong. Every time you pay your bills you notice that the price of your services keeps going up, you don't have a serious choice for Internet (ISP), broadband or cable service, much less competitors fighting for your business, or maybe you can't even get very fast broadband service. Worse, over the last few years, America's ISPs and cable companies have been rated "the most hated companies in America". While Net Neutrality concerns (detailed in Broken Promises) are important, the actions are only a first step and will most likely be tied up in court for the next few years. More importantly, it does not resolve most of the customer issues and there is nothing else on the horizon that will fix what's broken. Broken Promises documents the massive overcharging and failure to properly upgrade the networks, the deceptive billing practices, the harms caused from a lack of competition, the gaming and manipulating of the regulatory system, from the states to the FCC, and exposes the companies' primary strategy: How much can we get away with? There has been little, if any, regard for the customers they serve.--From http://newnetworks.com/bookbrokenpromises/ --(viewed on June 12, 2015).
What rights to privacy do we have on the internet, and how can we make them real?
Russia Business and Investment Opportunities Yearbook Volume 2 Leading Export-Import, Business, Investment Opportunities and Projects
Access to the Internet is an increasing problem in many areas of the world. As the popularity and usefulness of the Internet increases on a daily basis, lack of access to the technology is putting many groups at a disadvantage in terms of better education, better jobs and even in terms of higher levels of civic participation. However, creating a network infrastructure to serve outlying communities and sectors of the population is not straight-forward. This book brings together all the aspects of the problem – technical, regulatory and economic - into one volume to provide a comprehensive resource. It describes the latest technological advances that allow cost-effective network infrastructures to be built, and places them in the context of the applications and services that the infrastructure will deliver. A section on business models and case studies from North American and Europe demonstrate that the solutions are economically and practically viable. This book is essential for anyone looking to gain an understanding of the issues and technology surrounding the access debate. It will be of particular relevance to network engineers/designers/planners at the incumbent operator companies charged with delivering broadband access to as yet unconnected regions. Governments and regulatory bodies will also find this a useful guide to the problems that they may face.
This book contains an Open Access chapter Beyond the Pandemic? is integral to the exploration of the sectoral consequences of the Internet for business managers, policymakers and researchers engaged in planning and study for the digital economy future and planning for future pandemics.