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This book is an exploration of intentional listening as an essential skill for coaches. It introduces the Head, Heart, and Hands Listening model as a vital tool to amplify effective listening in coaching practice. Accessible and applicable, the book explores the three listening modalities of Head, Heart, and Hands as active, though largely unconscious, lenses that inform the potency of our listening. Dakin-Neal argues that once coaches identify "how" they listen, they can assist their clients in more targeted ways to positively impact their personal and professional lives. Chapters are divided into the three listening modalities, Head, Heart, and Hands, and are filled with case studies, stories, reflective questions, and exercises from the author’s experience to help coaches strengthen their listening skills. The book also includes a comprehensive listening assessment for coaches to use in practice. This book is essential reading for coaches in practice and in training as well as organizational psychologists, HR professionals, and those working within corporations.
This book answers a number of fundamental questions about listening in coaching and mentoring. What difference does being heard make to the speaker? How does it have that effect? What are the necessary components of good listening? How do you evaluate your practice as a listener and how do you improve? The process of writing this book led the author to look closely at his own practice, test, experiment, and push his listening to a higher level. He invites the reader to do the same. This book identifies what it takes to listen well – the skills, mind-set, presence, self-awareness and self-management – and why it can be hard. It demonstrates how four modes of listening – attention, inquiry, observation and use of self – all contribute to the listener’s understanding and to the speaker’s awareness. It argues that we all have a ‘learning edge’ as listeners and provides a framework that helps each of us find it. The book is intended as a companion for anyone who commits to becoming a good listener. It shows how to develop expertise in the four modes of listening. It offers examples and principles to guide practice, questions for reflection, and a series of ‘workouts’ to help the listener develop their ability to listen. It encourages by showing how good listening is simple – you turn up, pay attention, and listen with all you have, and it challenges by identifying the work it takes to do that.
The fully revised follow-up to Training Media Review's "BEST2BUY" Winner If every person is unique, why do coaches use the same worn-out methods for everyone? Employees seeking performance improvement require a coaching approach tailored to meet their specific needs and preferences. In Adaptive Coaching, Second Edition, executive development experts Terry Bacon and Laurie Voss draw from over 2,000 case studies of Fortune 500 employees to show how people prefer to be coached - and the powerful results coaches can achieve by being adaptable. This essential handbook offers the key tools and techniques that coaches require to identify clients' real needs, negotiate expectations, adapt to different working styles, and help clients change. Bacon and Voss also include numerous examples of coaching dialogues that illustrate how to initiate coaching sessions, build rapport, ask probing questions, give feedback, challenge clients, and effectively close coaching sessions. With four new chapters, Adaptive Coaching, Second Edition explores new coaching techniques for encouraging transformative change in your clients. It is the perfect companion to your creative, unique coaching sessions, teaching you to master the on-going and ever changing dialogue between coach and client.
The book features a model which helps to create successful mentoring-coaching activity in education and sets out a clear path along which to proceed. It describes appropriate behaviours and includes examples of questions that might be used.
Authored by masters in the field of coaching, this book is designed as a course textbook for those studying coaching in general, but with a specific reference to the updated competences introduced by the International Coaching Federation in 2020. It focuses on core coaching skills, knowledge, and developing self-awareness. This is a definitive text for coach training and go-to guide for those undertaking ICF-accredited programs throughout the world. This book helps readers equip themselves with the skills and knowledge needed to develop as a professional coach. It encourages readers to reflect on who they are, what they can do, and how they can enhance their skills. By drawing on the Gold Standard for coach training and the latest coaching research, this book ensures that a trainer's practice is well informed by evidence and is up to the highest professional standards.
Organizations often declare that their biggest asset is their people. As such, business leaders make constant efforts to hire the best talent – and to get the best out of their workers. But a confluence of forces is reshaping all aspects of talent management. A war for talent rages and will be exacerbated in the long-term by demographic aging; the half-life of skills is decreasing as AI powers more parts of business workflows; flexible and hybrid work models are becoming commonplace; and management methods focused on measurement and efficiency are not sufficient for engaging a purpose-seeking generation. In these turbulent times, CEOs and their entire teams – not just HR – need to rethink how they can create a people advantage, going beyond traditional approaches to organization, performance management, and compensation. This book – a collection of recent essays written by researchers at the BCG Henderson Institute, Boston Consulting Group’s think tank – aims to help leaders to reinvent work by providing a forward-looking perspective on all aspects of talent management. Across five chapters, the book discusses How to attract the talent of the future How to shape the workforce in an evolving context How to embrace new models of work How to build the workplace of the future How to establish new models of leadership and culture By providing a combination of new ideas, real-world examples, and concrete recommendations, Reinventing Work serves as a guide for leaders to effectively navigate the changing nature of work.
Master coaches teach the key distinctions between everyday listening and how master coaches listen. Written by two master coaches, this book educates the reader on why listening is the most underrated communication skill and how to improve your listening. Taught with a light touch and an emphasis on story telling, Master Coaches Shirley Anderson and Susan Austin Lawver share a behind the scene look at one of coaching's most powerful skills. You'll learn not only how to be a better listener, but why listening well is the key to helping your clients move forward. Written for both the coach and non-coach alike, this easy to read look at listening will be sure to make an impression regardless of your skill level. Here's How to Listen Like A Master Coach... You already know that the right coaching question can transform a clients life. The confusing part, is not knowing how to improve your listening, allowing your client to really open up and move forward on their own. That's where we come in. We help people just like you, learn the art and science of listening profoundly. Here are 3 ways we can help you right now: Option 1: Join us on the Coaching Salon telecall, the first three Mondays of the month at 2:00 pm EST. Call 712-432-0490, Access Code: 1050958# Option 2: Join our mentor coaching group on Listening From the Heart. This group meets the 2nd and 4th Thursday's, at noon Eastern, for one hour and is limited to 4 participants. Option 3: Work with us 1 on 1. This option is for two one-hour calls per month. We coach you to personally upgrade to the level of "master coach" listening, using the ICF Core Competencies. Most coaches think it takes months of hard work and hours of coaching to move your clients forward. Now you can listen like the pros and have the clients do the work for you, just like master coaches do. If you'd like us to help, just send an email to: CoachSusanAustin@g m ail.com and we will take it from there.
Hands-on resources for new and seasoned school coaches This practical resource offers the foundational skills and tools needed by new coaching educators, as well as presenting an overview of the knowledge and theory base behind the practice. Established coaches will find numerous ways to deepen and refine their coaching practice. Principals and others who incorporate coaching strategies into their work will also find a wealth of resources. Aguilar offers a model for transformational coaching which could be implemented as professional development in schools or districts anywhere. Although she addresses the needs of adult learners, her model maintains a student-centered focus, with a specific lens on addressing equity issues in schools. Offers a practical resource for school coaches, principals, district leaders, and other administrators Presents a transformational coaching model which addresses systems change Pays explicit attention to surfacing and interrupting inequities in schools The Art of Coaching: Effective Strategies for School Transformation offers a compendium of school coaching ideas, the book's explicit, user-friendly structure enhances the ability to access the information.
You hear and read a lot about ways to improve your relationship. But if you've tried these without much success, you're not alone. Many highly reactive couples—pairs that are quick to argue, anger, and blame—need more than just the run-of-the-mill relationship advice to solve their problems in love. When destructive emotions are at the heart of problems in your relationship, no amount of effective communication or intimacy building will fix what ails it. If you're part of a "high-conflict" couple, you need to get control of your emotions first, to stop making things worse, and only then work on building a better relationship. The High-Conflict Couple adapts the powerful techniques of dialectical behavior therapy (DBT) into skills you can use to tame out-of-control emotions that flare up in your relationship. Using mindfulness and distress tolerance techniques, you'll learn how to deescalate angry situations before they have a chance to explode into destructive fights. Other approaches will help you disclose your fears, longings, and other vulnerabilities to your partner and validate his or her experiences in return. You'll discover ways to manage problems with negotiation, not conflict, and to find true acceptance and closeness with the person you love the most. This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.
What would it mean for your coaching if you got right to the heart of the matter - every time? You can. Learn rarely taught tips and concepts that will immediately elevate your coaching while avoiding the common pitfalls. New and experienced coaches alike will benefit greatly from the detailed strategies and wisdom shared from Marion's years of experience. -Cheryl Richardson, NYTimes Bestselling author of Take Time for Your Life Marion Franklin, the Coach's Coach, has been training and mentoring coaches for more than 20 years. Every student she has mentored or taught who sought ACC, PCC, or MCC has gotten their credential using the material in this book designed for all levels of coaches. No matter where you are in your coaching journey, this book has something for you. This book is different because it: Includes brilliant tools for beginner-to-seasoned coaches Offers advanced techniques for developing powerful questions without any lists Provides principles of human behavior that help you quickly identify what's really going on Contains the 25 Themes that underlie every coaching situation and make coaching and questioning much simpler Shares a step-by-step, easy to follow, way to create a shift in perspective Presents 17 strategies that clients unknowingly use that actually work against, not for them Begin using even one or two of the concepts and principles in this book and notice your coaching immediately elevate to a new level. Your clients will notice the difference You will experience this innovative approach to masterful coaching with two full laser-coaching sessions with commentary - much like eavesdropping in on the mind of a master coach. Marion shares unprecedented concepts that will help new coaches and even the most experienced coaches gain new insights and ideas, including a deeper understanding of what they already know. Automatically improve your coaching by applying one rarely known principle. Never feel stuck around what question to ask. Feel more confident by quickly identifying what's really going on. Know exactly what to listen for in every conversation. Discover a simple "2 inquiry" approach that instantly enables you to deepen your curiosity. This book will not only boost your confidence and mastery as a coach, it will enable you to produce sustained results for your clients. I designed this book to not only show you what laser-focused coaching looks, sounds, and feels like, but to show you HOW TO coach for permanent, life-altering change. When using the Laser-Focused approach, you'll be able to: avoid getting seduced by the story ask questions that get right to the heart of the matter have the client do all of the summary know how to create the shift and what to do afterwards recognize the client's underlying pattern and know how to address it and so much more The HeART of Laser-Focused Coaching -- A revolutionary, unprecedented approach makes coaching easier while also enhancing your ability to help clients create deep and profound change. Transform your coaching into something so powerful and life-changing that your coaching consistently flows and becomes effortless.