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This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.
This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.
This completely updated version of the 1995 edition within the Water Supply Operations Training Series (WSO), provides practical information about methods of water quality analysis and drinking water regulations This introductory text presents the basics of proper sample collection, analysis, and interpretation and includes a list of necessary laboratory equipment and instruments.
Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: - How to avoid complaints - How to deal with existing problems - Most common complaints and their most common fixes - Concrete information on how to deal with customers - How to get to the root of the problem before having to go out to the site, which saves time and money The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.
Vols. for 2012- contain only executive summaries of articles.