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Esta guía tiene como objetivo orientar a los estudiantes de la carrera de Ingeniería Industrial, modalidad semipresencial, en el estudio de la asignatura Gestión de Procesos I, y cómo dirigir su autopreparación para cumplir los objetivos de la asignatura. Tiene una precedencia importante en la asignatura Modelos Estadísticos de Procesos II.
PMBOK&® Guide is the go-to resource for project management practitioners. The project management profession has significantly evolved due to emerging technology, new approaches and rapid market changes. Reflecting this evolution, The Standard for Project Management enumerates 12 principles of project management and the PMBOK&® Guide &– Seventh Edition is structured around eight project performance domains.This edition is designed to address practitioners' current and future needs and to help them be more proactive, innovative and nimble in enabling desired project outcomes.This edition of the PMBOK&® Guide:•Reflects the full range of development approaches (predictive, adaptive, hybrid, etc.);•Provides an entire section devoted to tailoring the development approach and processes;•Includes an expanded list of models, methods, and artifacts;•Focuses on not just delivering project outputs but also enabling outcomes; and• Integrates with PMIstandards+™ for information and standards application content based on project type, development approach, and industry sector.
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
En este libro, Guillermo Sander nos platica, en un estilo muy poco común, sus experiencias como alto ejecutivo de Recursos Humanos en conocidas empresas multinacionales y en la práctica de consultoría que desempeñó exitosamente por varias décadas. La GUÍA PRÁCTICA PARA DIRIGIR RECURSOS HUMANOS. La lectura de este libro nos demuestra por qué "Billy" es conocido como una de las más importantes figuras de su profesión. Excelente maestro que impartió innumerables clases y diplomados en varias importantes Universidades mexicanas, forjó a un buen número de profesionistas que habiendo salido de Ford y de su alma Mater, Intergamma, hoy son reconocidos profesionistas, ejecutivos, y consultores. Billy Sander escribió múltiples artículos en revistas de negocios, principalmente en México, pero también en algunos países Latinoamericanos, en Estados Unidos, y en Inglaterra. Formó parte del consejo de administración de varias empresas y participó en el programa de radio Entorno durante varios años: muchos de sus comentarios fueron plasmados en el libro PRODUCTIVIDAD Y SALARIOS publicado en los noventas. Esta GUÍA PRÁCTICA PARA DIRIGIR RECURSOS HUMANOS puede ser utilizada como libro de texto, o puede ser leído por ser interesante, ameno, ilustrativo y, a pesar de referirse a hechos del pasado, y principalmente a situaciones que ocurrieron en México, el lector lo encontrará muy actual, vivo y universal.
Need help on how to get work done using traditional project management practices? Then, Process Groups: A Practice Guide is the right supplemental guide for you. This important companion to, A Guide to the Project Management Body of Knowledge (PMBOK&® Guide), offers useful and practical guidance for a predictive approach to project management practices. This practice guide influences your way of working, ensuring you are equipped with the information you need to succeed in this changing profession. What's in the guide? You'll find a process-based project management approach for guiding your projects, aligning methodologies, and evaluating project management capabilities. This guide uses a popular Process Groups model that will help you with: &· Initiating &· Planning &· Executing &· Monitoring and Controlling &· Closing In addition, you will learn about 49 processes within these five process groups along with inputs, tools and techniques, and outputs associated with those processes. This practice guide shows the processes considered good practices on most projects, most of the time.