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Guard Force Management looks at the contract guard force as a business and demonstrates how current management techniques can be used to improve efficiency and increase profitability. The author takes proven management principles and applies them to the competitive security industry. This updated edition includes an entirely new chapter on preparation and response to crisis in order to maintain business continuity. The book focuses on administrative and financial functions that are frequently neglected in guard companies, and discusses planning and conducting guard operations in detail.* Addresses the administrative, financial and client service needs of the security guard function;* Details the analytical steps needed to establish, equip, train and employ a guard force;* Emphasizes practical, proven management techniques
Contemporary Security Management, Fourth Edition, identifies and condenses into clear language the principal functions and responsibilities for security professionals in supervisory and managerial positions. Managers will learn to understand the mission of the corporate security department and how the mission intersects with the missions of other departments. The book assists managers with the critical interactions they will have with decision makers at all levels of an organization, keeping them aware of the many corporate rules, business laws, and protocols of the industry in which the corporation operates. Coverage includes the latest trends in ethics, interviewing, liability, and security-related standards. The book provides concise information on understanding budgeting, acquisition of capital equipment, employee performance rating, delegated authority, project management, counseling, and hiring. Productivity, protection of corporate assets, and monitoring of contract services and guard force operations are also detailed, as well as how to build quality relationships with leaders of external organizations, such as police, fire and emergency response agencies, and the Department of Homeland Security. - Focuses on the evolving characteristics of major security threats confronting any organization - Assists aspirants for senior security positions in matching their personal expertise and interests with particular areas of security management - Includes updated information on the latest trends in ethics, interviewing, liability, and security-related standards
The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, and the changes in this third edition, vetted by IFPO, make it still more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online). - Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation - Over 40 experienced security professionals contribute chapters in their area of specialty - Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more - Quizzes at the end of each chapter allow for self testing or enhanced classroom work
In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, increasing the book’s reputation globally as the leading textbook in the field. The authors have strengthened the focus on managing the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics. It’s a contemporary classic, fully updated for modern sales management practice. Pedagogical features include: Engaging breakout questions designed to spark lively discussion Leadership challenge assignments and mini-cases to help students understand and apply the principles they have learned in the classroom Leadership, Innovation, and Technology boxes that simulate real-world challenges faced by salespeople and their managers New Ethical Moment boxes in each chapter put students on the firing line of making ethical choices in sales Role Plays that enable students to learn by doing A selection of comprehensive sales management cases on the companion website A companion website features an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.
The sales team can often make or break the success of new brands or products. This comprehensive guide provides strategies, models and checklists to help managers and directors strengthen the relationships of their firm's sales force with their own or other brands, maximizing turnover and profit in the long run.
Effective and practical security officer training is the single most important element in establishing a professional security program. The Effective Security Officer's Training Manual, Second Edition helps readers improve services, reduce turnover, and minimize liability by further educating security officers. Self-paced material is presented in a creative and innovative style Glossaries, summaries, questions, and practical exercises accompany each chapter
This book propounds an all-hazards, multidisciplinary approach to emergency management. It discusses the emergency manager’s role, details how to establish an effective, integrated program, and explores the components, including: assessing risk; developing strategies; planning concepts; planning techniques and methods; coordinating response; and managing crisis. Complete with case studies, this is an excellent reference for professionals involved with emergency preparedness and response.
Hospital and Healthcare Security, Fifth Edition, examines the issues inherent to healthcare and hospital security, including licensing, regulatory requirements, litigation, and accreditation standards. Building on the solid foundation laid down in the first four editions, the book looks at the changes that have occurred in healthcare security since the last edition was published in 2001. It consists of 25 chapters and presents examples from Canada, the UK, and the United States. It first provides an overview of the healthcare environment, including categories of healthcare, types of hospitals, the nonhospital side of healthcare, and the different stakeholders. It then describes basic healthcare security risks/vulnerabilities and offers tips on security management planning. The book also discusses security department organization and staffing, management and supervision of the security force, training of security personnel, security force deployment and patrol activities, employee involvement and awareness of security issues, implementation of physical security safeguards, parking control and security, and emergency preparedness. Healthcare security practitioners and hospital administrators will find this book invaluable. - Practical support for healthcare security professionals, including operationally proven policies, and procedures - Specific assistance in preparing plans and materials tailored to healthcare security programs - Summary tables and sample forms bring together key data, facilitating ROI discussions with administrators and other departments - General principles clearly laid out so readers can apply the industry standards most appropriate to their own environment NEW TO THIS EDITION: - Quick-start section for hospital administrators who need an overview of security issues and best practices