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This book challenges the universal applicability of strategic management concepts. It argues that it is necessary to pay attention to contextual facets of the environment, in particular to societal culture. It also depicts the current planning situation in the banking industry. The culture-boundness of strategy formulation and implementation is challenged and advocated trough discussing planning systems, processes, and heuristics, and contextual influences both an a theoretical basis and with empirical research. The book is based an my doctoral dissertation, which was completed at the Marketing and Banking Departments of the Vienna University of Economics under the auspices of Fritz Scheuch and Gustav Raab. Their teaching, constructive criticism, and encouragement provided the intellectual stimulation for bringing this dissertation to completion. This applies equally to several professors at the University of Illinois at Urbana-Champaign. Harry Triandis and Anant Negandhi introduced me to cross-cultural research and inter national management. Howard Themas, Marjorie Lyles, and Irene Duhaime helped me to crystallize thoughts. Hanns-Martin Schönfeld, Seymour Sudman and Gerald Salancik challenged my thoughts about organizational behavior and methodology. Richard Watson, Univer sity of Georgia, and Louis Flores of Northern Illinois University were very helpful in providing address material for Australia and Latin America, as well as through assistance with translations. Norihiro Suzuki of Int'l Christian University, Tokyo, and Hiro Matsusaki of Tokyo University helped with Japanese translations.
Global competition, technological development, and changes in banking laws and regulations are transforming the role of commercial banks and the nature of the banking business within the U.S. financial system. The earlier editions of this work have been revised and expanded to incorporate discussions of these dramatic changes and their results. The discussions of the issues have been kept as current as possible, and a solid background has been supplied to provide perspective. Emphasis has been placed on the management of commercial banks through the formulation and implementation of sound and flexible policies.
This book examines planning as the critical influence on performance at work and in organizations. Bridging theory and practice, it unites cutting-edge research findings from cognitive science, social psychology, industrial and organizational psychology, strategic management, and entrepreneurship, and describes the practical applications of these research findings for practitioners interested in improving planning performance in organizations.
This book tries to describe the formal long-range planning process of Japanese corporations, to analyze the formal strategic decision making process and to find theories through this analysis.
Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. The Handbook of Research on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.
This is an open access book. With the support of universities and the research of AEIC Academic Exchange Center, The 2nd International Conference on Economic Development and Business Culture (ICEDBC 2022) will be held in Dali from June 24th to 26th. Compared with previous conferences, it will discuss more in-depth economic independent innovation, open cooperation and innovative business culture under the background of the new development stage, new situation and new journey era. There will be a broad exchange environment. Well-known experts, scholars or entrepreneurs in the field will be invited to make keynote reports. Contributing authors are also very welcome to actively participate in the conference and build an academic exchange ceremony.