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Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
Many people who are car enthusiasts and are mechanically inclined dream of a career in automotive care and service. This work is essential and incredibly valuable since so few know how to do it. As the nation has again begun to embrace the opportunities offered by trade schools and vocational education, the time is again ripe to encourage mechanically skilled teens to pursue this career path. This guide describes the wide range of jobs and specializations in the field, including small and large engines, diesel, auto body repair, glass repair, and auto service managers. It also describes the skills, education, and training necessary, including the new computer skills required for increasingly high-tech diagnostic tools and cars and their operating systems. Helpful tips regarding job search and interview strategies, customer service, and lifelong learning and skills training are shared. This career guide also conforms to the career preparedness standards of the Common Core Curriculum regarding the reading of informational text.
The auto repair business is available to all men and women who wish to be successful in the lucrative auto repair industry. Every detail you will need will be included in this guide with easy to understand, step by step instructions. I will cover everything you will need to know about the location, the building, the layout of the office, the shop, and the parking area. I will even tell you how to park customers' vehicles to prevent damage and to also allow the manager to assess work load and determine the status of vehicles. You will learn how to arrange the work space for maximum efficiency. I will also share with you the details for developing an effective office team, shop team and professional team. In addition, you will receive tips on dealing with customers and customer related issues. There is also a section dedicated to general business practices. It covers business structures, creative marketing and advertising, and business resources available to you which will help you fine tune your business. After reading this guide from cover to cover you will possess all of the necessary knowledge to successfully start and manage your own auto repair facility. You will be a huge success in the auto repair business and, of this, I am 110% certain!!!
ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Introduction to Automotive Service covers all eight areas of automotive service, plus the soft skills and tool knowledge that you must know when seeking entry-level employment. The text presents all systems together, making it easier for you to see how automotive systems are intertwined and connected. The text's 40 short chapters divide the content into individual topics to make it easier for you to learn and master the material. Offering a solid foundation in the basics, this text uniquely addresses simple inspection and service procedures without being overwhelming.
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Anhand zahlreicher Fallbeispiele analysieren renommierte Experten aus Wissenschaft und Praxis den Zusammenhang zwischen Produktqualität, Kundenzufriedenheit und Unternehmenserfolg und geben praxisorientierte Tips zur Verbesserung.
One in seven Americans is employed in some capacity by the automotive industry, and the number of cars and other vehicles on our roads is rising steadily.
"This 3rd Edition (c) 2013 has been updated and is now in FULL COLOR! Auto Upkeep is an introductory automotive book that provides the fundamental knowledge and experience in owning and maintaining an automobile. From choosing an insurance policy to performing basic maintenance and repair, Auto Upkeep is the do-it-yourself automotive guide for the driver in you. Auto Upkeep helps keep you safe and your vehicle reliable by providing easy-to-follow information with detailed pictures and drawings. Discover how to choose a quality repair facility, buy a car, handle roadside emergencies, diagnose common problems, and communicate effectively with technicians all while saving money. For the full experience, purchase the Auto Upkeep textbook and workbook." -- from publisher's website.
3 of the 2560 sweeping interview questions in this book, revealed: Business Systems Thinking question: What do you think about Automotive service mechanic business system thinking and ethical dilemmas? - Selecting and Developing People question: How do you handle Automotive service mechanic performance reviews? - Problem Solving question: If you could design a Automotive service mechanic business to disrupt ours, what would that Automotive service mechanic business look like? Land your next Automotive service mechanic role with ease and use the 2560 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Automotive service mechanic role with 2560 REAL interview questions; covering 70 interview topics including Like-ability, Values Diversity, Communication, Believability, Business Systems Thinking, Caution, Evaluating Alternatives, Getting Started, Setting Goals, and Culture Fit...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Automotive service mechanic Job.