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The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
This valuable book demonstrates how librarians can use their collection, licensing, and faculty outreach know-how to help students and their instructors address skyrocketing textbook prices.
Practical, research-based lessons for middle school educators to teach students pro-social attitudes and behaviors to prevent bullying. Create a Culture of Kindness in Middle School focuses on positive and pro-social attitudes and behaviors that build a respectful and compassionate school environment, while also addressing the tough issues of prejudice, anger, exclusion, and bullying. Through role-playing, perspective-taking, sharing, writing, discussion, and more, students develop the insights and skills they need to accept differences, resolve conflicts peacefully, stop bullying among peers, and create a community of kindness in their classrooms and school. Based on survey data gathered by the authors from more than 1,000 students, the book’s research-based lessons are easy to implement and developmentally appropriate. Digital content includes student handouts from the book.
Come and explore the world under your feet with the Dirtmeister and friends! Part graphic novel, part fun guidebook, this very cool, rocky journey introduces both eager and reluctant readers to the basic geologic processes that shape our Earth. Clear and concise explanations of the various geologic processes reveal the comprehensive science behind each fascinating topic. Fun facts and simple DIY experiments reinforce the concepts while short biographies of important scientists inspire future geo-scientists.