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The story of Duke University's 2000-2001 championship basketball season is one of a young inexperienced team, insurmountable odds, and the visionary coach that brought them to victory.
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
This book explores the geography, climate, history, people, government, and economy of North Dakota. All books in the It's My State! ® series are the definitive research tool for readers looking to know the ins and outs of a specific state, including comprehensive coverage of its history, people, culture, geography, economy and government.
Connect, engage, motivate, and inspire using top coaching techniques Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the "heat of the battle," inspiring them to perform to their fullest potential and "leave it all on the field." Interestingly, although these techniques have not been codified, great coaches have independently developed remarkably similar models. This book aligns these techniques and distills their essence into a fundamental skill set that anyone can use to connect with, support, and inspire his or her colleagues, teammates, friends, and family members. At its foundation, great coaching is based on a solid set of techniques that can be applied to all areas of life. Essentially, those skills boil down to forging authentic connections, providing genuine support, and offering concise direction. While our everyday pressures may be less intense than those of a championship, the long-term game is even more important. Why not borrow from the best to develop the skills and abilities to win every day? Inspire and motivate people to higher performance Improve communication in high-stakes situations Be more effective both professionally and socially Getting inside the way great coaching works gives you an unparalleled glimpse at the core of inspiration. A great coach can make the difference between a mediocre player and a world champion. What would that difference look like if you could inspire every colleague in your business? Everyone who matters to you in your personal life? You can be the source of empowerment and motivation that helps the people around you reach higher, go further, and achieve more. Coaching Up! gives you the game plan—and shows you how to run the plays.
This is a collection of short but extraordinarily powerful essays as to how Coach K of Duke inspires, motivates, and teaches his basketball players about the game of life, both on and off the court.
The inspiring leadership book from the legendary basketball coach, now featured in the acclaimed Hulu series The Bear, The Duke University's former head basketball coach Mike Krzyzewski has proved himself a leader both on and off the court. He led the Duke Blue Devils to five straight Final Four appearances, culminating in back-to-back championships in 1991 and '92. He received five National Coach of the Year Awards -- and many of the players he coached in college went on to NBA stardom! Now Coach K offers the insights he used to coax peak performances from his team, relying on lessons he learned as a captain in the U.S. Army, sportsmanship, respect, and a genuine gift for leading with the hear.