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CVAA was enacted to help ensure that people with disabilities have full access to the benefits of technological advances in communications. The act required FCC to establish regulations and conduct public outreach and included a provision that GAO review FCC's efforts. GAO examined (1) the extent to which FCC established complaint and enforcement procedures within CVAA-required time frames and conducted public outreach, (2) the actions FCC has taken to ensure industry compliance with CVAA's recordkeeping provisions and to determine the level of industry compliance with accessibility requirements, and (3) stakeholders' views on the effect of CVAA's recordkeeping obligations on the development and deployment of new communications technologies. GAO reviewed FCC's regulations, orders, and biennial reports to Congress; surveyed a random sample of companies certifying compliance with CVAA requirements; assessed FCC's efforts to conduct public outreach against key practices GAO previously identified through an expert panel; and interviewed FCC officials and representatives from industry associations, consumer advocate groups, and disability research organizations selected based on CVAA-related comments they submitted to FCC.