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Providing practical and theoretical chapters on academic library services for graduate students, this volume helps information professionals support this often-overlooked campus population to address their multiple roles and identities as students and as future faculty members or professionals. As more and more students attend graduate programs, many higher education institutions have established professional development programs to help graduate students learn the wide range of skills needed to be successful as both students and as future professionals or academics. To presuppose that graduate students are proficient library users is a mistake. Graduate students need and want help, and many libraries are now offering specialized services for this diverse population. Contributors to this edited volume provide case studies and practical advice on academic library services for graduate students that support their multiple roles on campus and address the complex social and emotional issues related to their other roles as parents, working adults, caretakers, and more. As academic libraries shift from functioning primarily as collections repositories to collaborating as key players in discovery and knowledge creation, value-added services for graduate students are even more central to libraries' changing missions. This book makes an important contribution to the ongoing professional conversation and is a useful tool for librarians who want to better support graduate students at their institutions.
Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed—from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service.