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Told through the fresh, sharp eyes of new organizational recruits, these sometimes comic, often traumatic, but always vivid and revealing accounts of organizations have much to say to learners and old hands alike. Grouped in sections on `images', `winning and losing' and `survival and injuries', the narratives encompass a wide gamut of themes and issue. These include: power and politics in organizations; organizational cultures and change; gender and discrimination; appearances and realities; leaders and followers; and emotion, motivation and stress. The authors also focus on the coldly competitive features of businesses where processes such as restructuring, rationalization and downsizing are increasingly commonplace. Thro
A fundamental problem of public sector governance relates to the very way of thinking it reflects; where organization is thought of as a ‘thing’, a system designed to deliver what its designers choose. This volume questions that way of thinking and takes a perspective in which organizations are complex responsive processes of relating between people. Bringing together the work of participants on the Doctor of Management program at Hertfordshire University, this book focuses on the move to marketization and managerialism, paying particular attention to human relationships and group dynamics. The contributors provide narrative accounts of their work addressing questions of management, pressures, accountability, responsiveness and traditional systems perspectives. In considering such questions in terms of their daily experience, they explore how the perspective of complex responsive processes assists them in making sense of experience and developing practice. Including an editors’ commentary which introduces and contextualizes these experiences as well as drawing out key themes for further research, this book will be of value to academics, students and practitioners looking for reflective accounts of real life experiences rather than further prescriptions of what organizational life ought to be.
The perspective of complex responsive processes draws on analogies from the complexity sciences, bringing in the essential characteristics of human agents, understood to emerge in social processes of communicative interaction and power relating. The result is a way of thinking about life in organizations that focuses attention on how organizational members cope with the unknown as they perpetually create organizational futures together. This book introduces and explores the possible meanings of the idea of ‘working live’. It makes sense of the sense-making experience itself, drawing attention to the way ideas and concepts emerge ‘live’ in all conversations in organizations. An appreciation of the open-ended, improvisational nature of ongoing human communication becomes key to such an understanding. This book will be of great value to readers looking for reflective accounts of real life experiences in organizations, rather than further prescriptions of what life in organizations ought to be.
The contributors to this book are leaders, consultants or managers in organizations who provide narrative accounts of their actual work and daily experience. They explore how the perspective of complex responsive processes assists them to make sense of their experience and so to develop their practice. Offering a different method of making sense of an individual’s experience in a rapidly changing world, this book uses reflective accounts of ordinary everyday life in organizations rather than idealized accounts. The editors’ commentary introduces and contextualizes these experiences as well as drawing out key themes for further research.
Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization. Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences
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An incisive and hands-on discussion of how to transform your organization’s project management culture into a strategic capability In Creating Experience-Driven Organizational Culture: How to Drive Transformative Change with Project and Portfolio Management, distinguished business strategist and execution expert Dr. Al Zeitoun delivers an exciting and insightful discussion of how to set up your organization to achieve excellence by building an experience-driven culture. The author expands on the proven 10 pillars of success set out in his previous work, Project Management Next Generation: The Pillars for Organizational Excellence, covering each of the 21st century skills your teams need to have to enhance the experiences of stakeholders. He also builds on the principles captured and analyzed in his work Program Management: Going Beyond Project Management to Enable Value-Driven Change. Readers will find: A thorough design of the adaptable future dynamic and adaptable future organization Comprehensive explorations of the success ingredients to creating a culture of innovation that drives transformative change Practical discussions of how project portfolio management skills have evolved and what the future holds for the role of project and portfolio leaders The human connection necessary for inspiring leaders to achieve balance in the digitally fluent AI era In-depth treatments of the continued evolution of the project impact muscle and project management offices in an agile and fast-moving marketplace Perfect for managers, executives, entrepreneurs, founders, and other business leaders, Creating Experience-Driven Organizational Culture will also benefit program and project management professionals, executive sponsors, team leaders, students in project and program management courses, and product team members interested in the future of project and change management.
Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization. Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences
Particularly valuable to those involved in the management and organizational sciences, since much material from those fields informs the discussion, this book considers several answers to the question of the true nature of time. It demonstrates that humanity creates a variety of times and the times affect the experiences of life—as times vary, so does life.
What role do values play in organizational life? How do they shape the efficiency and effectiveness of organizational change? This volume examines what we actually mean when we use the term values and what it means to act according to values in ordinary everyday life. The contributors to this volume provide an exposition of the circular relationship between values, conflict, and compromise. It can be said that current research lacks a thorough exploration of what we actually mean by human values and what it means to act according to values in ordinary, everyday life in organizations. This is what the chapters in this volume seek to address through the reflections of organizational practitioners on their ordinary work in organizations. Covering subject areas such as organizational theory and behaviour, and organizational analysis as well as the sociology of work and industry, this book will appeal to researchers and practitioners alike.