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Operating in a start-up and entrepreneurial environment that is innovative, fast-paced, and requires multitasking brings about the realization that a demonstrable gap exists between what leadership expects of consultants and how they, in reality, work, referred to as the expectation-reality gap (ERG). Whether you have an idea, are ready to initiate, or are building your consulting organization, you will benefit from the content of this book. Once your leadership and consultants grasp the themes, writes Jacobs, they will respond with urgency to become key players and gain significant momentum for your start-up, and consulting business. Jacobs masterfully applied the input-process-output (IPO) model and descriptive attributes to demonstrate and analyze the ERG, and guide readers to gain insight into why the expectation-reality gap occurs, and what inadequacies might exist in terms of culture, capability, and leadership. Jacobs provides for each theme, a checklist of questions to ascertain whether your organization employs practices to avoid or narrow the ERG. Realizing the ERG themes exist and understanding the context is a powerful instrument. For hiring teams during the recruitment process; client-engagement leaders when engaging consultants in business development activities; project leaders in assigning and mentoring team members; executive management in starting, leading, and managing consulting organizations; and for individual consultants understanding what leaders expect. My Expectations Nearly Killed My Dream is the checklist methodology every entrepreneur needs to build a non-conventional business, an influential culture, and talent that can sustain an environment characterized by client value, speed, and adaptability.
Stephen J. Betchen illuminates unmet expectations as one of the leading causes of relationship problems, offering an integrative, systemic, and conflict-oriented treatment model that will help both therapists and couples develop happier and more realistic relationships. This clinical guide helps therapists provide couples with the ability to recognize the origin of their expectations and when their expectations might be realistically or unrealistically too high or low. It defines and demonstrates the complexity of what met or unmet expectations are, identifying common symptoms as anger, incessant bickering, anxiety, disappointment, disillusionment, and sadness. Chapters outline how to determine the origin and impact of unmet expectations before discussing how and why we choose our partners that do or do not meet our needs. Addressing sociocultural factors in depth, Betchen provides tools to assess and treat both sexual and non-sexual symptoms and includes a chapter on how to manage the issue of when a therapist doesn’t meet the expectations of their clients. The book is invaluable for therapists who work with couples as well as trainees and supervisors in couple, family, and sex therapy graduate and post-graduate programs.
This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan
From Pavlov's dog expecting food when hearing a bell to stereotypes as expectations about other people’s behaviour, from Bandura’s self-efficacy as expectation for success and failure of one’s own behaviour to the "predictive brain" concept in current perception theories: expectations have been a central construct in different areas of psychological research. In each of these areas, specific concepts, theoretical approaches, and empirical methods have been developed to explain when and why expectations persist and when they do not. Many theories assume that expectations are likely to change in the face of disconfirming evidence. However, sometimes expectations persist even though they are empirically violated, suggesting that they can be “sticky” under certain circumstances. But what are these circumstances? And what are the psychological mechanisms that can explain why and when expectations persist or change after being confronted with expectation-violating evidence? Each contribution of the current book offers insights into individuals’ reactions to violations of expectations. They show that many pieces of the puzzle have been collected in the many sub-displiclines of psychology and that putting them together in an integrative fashion stays a fascinating enterprise.
′[Gavin Reid] provides some useful links to websites devoted to different approaches. Some of the ideas relating to specific areas of the curriculum, for example, the suggested approaches to the teaching of modern languages, are likely to be particularly valuable. Reid also outlines strategies using learning styles for pupils with learning differences, including attention disorders, dyslexia, developmental co-ordination difficulties, number difficulties, and those on the autistic spectrum′ - Times Educational Supplement Extra for Special Needs `We have been lucky enough to hear Gavin speak twice in the last year and those of you who have also heard him will know that he is at the cutting edge of his field. This book really encompasses those areas that are particularly topical and the "buzz" words on everyone′s lips! This book clearly sets out "who" is involved in inclusion and "what" is actually meant by learning styles. Gavin not only offers practical strategies but also suggests how "old hands" could vary their teaching styles to appeal to all types of learners. Therefore we feel this book is for the main stream teacher as well as the specialist and, if this is a target area for your school, this book might be a valuable addition to your bookshelf′ - SATIPS `In this book, Gavin Reid has grasped the nettle (of inclusion) with both hands and provided a text that is full of common sense and practical suggestions as to how the mainstream teacher can draw upon recent psychological theory and research to enhance the learning of all children. He jumps on no bandwagons but draws judiciously from a wide range of approaches to assessing learning styles and links what can be learned about groups and individuals from such techniques to helpful classroom practice′ - Professor Bob Burden, School of Education and Lifelong Learning, University of Exeter `Gavin Reid is that rare professional who not only explains how and why children learn best, but also suggests a myriad of practical strategies to help them. I highly recommend this book for everyone from undergraduates to "old hands" working toward successful inclusion. Parents, too, will profit from Dr. Reid′s wise and comprehensive experience′ - Jane M. Healy, Ph.D., Educational Psychologist and Author of "Your Child′s Growing Mind: Brain Development and Learning from Birth to Adolescence." 3rd Edition. NY: Broadway Books, 2004. Drawing on his considerable experience as a teacher, educational psychologist, lecturer and author, Gavin Reid illustrates how to assess pupils′ different learning styles and how to vary your teaching style to appeal to all types of learners, including disaffected students and those with special educational needs. This book provides an overview of the different stages in the learning cycle; describes the differences between learners; and emphasizes the role the classroom environment and different teaching styles play in children′s ability to learn. Readers will see how an understanding of learning styles can be used to encourage and promote good inclusive practice. Ideas for assessment of learning styles and examples of different teaching styles will prove invaluable to class teachers, trainee teachers, SENCOs, LEA advisers; NQTs and NQT advisers and school management
This second book in the groundbreaking Equity 101 series takes on culture: the cultures we come from as individuals and the culture we foster in our schools. With students and educators from so many different backgrounds, how do we create a school culture of equity in which everyone succeeds? Discover the actions teachers and administrators take to do just that. Using real-life success stories as models, you'll start Recognizing inadvertent cultural biases and increasing educators' cultural competency Overcoming institutionalized factors that limit achievement Implementing equitable practices that ensure individualized support for all students Featuring chapter-specific implementation exercises that take you from ideas to action, plus a dedicated online community with videos and discussion groups, this book is the next step on your path to true equity in your school