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In Every Country Today, We Confront A Host Of Stubborn Problems: Violent Crime, Drug Abuse, Budgetary Constraints, Crumbling Roads, Traffic Congestion, Pollution. Every Community Is Facing Serious Problems. The Problems Differ From Place To Place. But, The Most Serious Problem Of All, However Is Different, It Is The Inadequacy Of The Institutional Mechanisms We Rely On For Making Public Decisions. Government, Our Biggest Institutional Mechanism, Has Failed To Generate Effective Public Responses To The Problems Troubling Us.Anyone Who Tries To Re-Think Government Is Embarking On A Truly Daunting Process, Because Government Is Such A Complex, Multi-Faceted Institution With So Many Relationships And Responsibilities; From Defense To Commerce, Civic Order And Public Health, To Name Just A Few. As Citizens, We All Know That Our Worst Nightmare About Relationship With Government Is To Be Lost In A Bureaucratic Maze; Shuffled From Place To Place, Waiting Hours In Long Queues, Unable To Find Or Learn Anything. Books Have Been Written And Movies Made About These Nightmares.How Do We Solve These Problems? It Is Not Easy. Without Studying Success, It Is Hard To Devise Real Solutions. For Years, The Government Has Studied Failure, And For Years, Failure Has Endured. So The Approach Has To Be Different. We Have To Look For Success. We Have To Search Organizations That Produce Results, Satisfy Customers, And Increased Productivity. We Have To Study The Organizations That Constantly Learn, Innovate And Improve. It Is Not Difficult To Find Effective, Entrepreneurial Public Organizations. The Book Is Full Of Examples Of Such Organizations.In Last Decades Several Governments Have Been Reinventing Themselves, From Australia To Great Britain, Singapore To Sweden, The Netherlands To New Zealand. Everywhere The Need Of Information Age Societies Are Colliding With The Limits Of Industrial Era Government. Britain Has Called It New Public Management Usa Has Named It Reinvention Initiative. Whatever Be The Name, The Movement To Reinvent Government Is Driven By Absolute Necessity. Governments, All Over The World, Have Reached The Same Conclusion: Government Is Broken, And It Is Time To Fix It. The Time Has Come To Set The House In Order. The Administrative Management Of The Government Needs Overhauling.The Book Is About Studying Success In This Reinvention Movement And Exploring Common Characteristics Of Success. This Book Lays Out The Strategies That Have Proven The Most Effective And Describes How The World S Most Successful Re-Inventors Have Used Them.Our Governments Are In Trouble. They Have Lost Their Sense Of Mission; They Have Lost Their Ethic Of Public Service; And, Most Importantly, They Have Lost The Faith Of The People. We Can No Larger Afford To Pay More For And Get Less From Our Government. The Answer For Every Problem Cannot Always Be Another Program Or More Money. It Is Time To Radically Change The Way The Government Operates To Shift From Top-Down Bureaucracy To Entrepreneurial Government That Empowers Citizens And Communities To Change Our Country From The Bottom Up. The Vision The Book Seeks Is That Of A Government That Works For People, Cleared Of Useless Bureaucracy And Waste And Freed From Red Tape And Senseless Rules.
A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication The Innovations in American Government Awards Program began in 1985 with a grant from the Ford Foundation to the Kennedy School of Government at Harvard to conduct a program of awards for innovations in state and local government. The foundation's objective was ambitious and, in an era of "government is the problem" rhetoric, determinedly proactive. It sought to counter declining public confidence in government by highlighting innovative and effective programs. Over twenty years later, research, recognition, and replication are the source of the program's continuing influence and its vitality. What is the future of government innovation? How can innovation enhance the quality of life for citizens and strengthen democratic governance? Innovations in Government: Research, Recognition, and Replication answers these questions by presenting a comprehensive approach to advancing the practice and study of innovation in government. The authors discuss new research on innovation, explore the impact of several programs that recognize innovation, and consider challenges to the replication of innovations. Contributors include Eugene Bardach (University of California–Berkeley), Robert Behn (Harvard University), John D. Donahue (Harvard University), Marta Ferreira Santos Farah (Center for Public Administration and Government, Fundação Getulio Vargas), Archon Fung (Harvard University), Jean Hartley (University of Warwick), Steven Kelman (Harvard University), Gowher Rizvi (Ash Institute for Democratic Governance and Innovation, Harvard University), Peter Spink (Center for Public Administration and Government, Fundação Getulio Vargas), and Jonathan Walters (Governing).
Whether striving to protect citizens from financial risks, climate change, inadequate health care, or the uncertainties of the emerging “sharing” economy, regulators must routinely make difficult judgment calls in an effort to meet the conflicting demands that society places on them. Operating within a political climate of competing demands, regulators need a lodestar to help them define and evaluate success. Achieving Regulatory Excellence provides that direction by offering new insights from law, public administration, political science, sociology, and policy sciences on what regulators need to do to improve their performance. Achieving Regulatory Excellence offers guidance from leading international experts about how regulators can set appropriate priorities and make sound, evidence-based decisions through processes that are transparent and participatory. With increasing demands for smarter but leaner government, the need for sound regulatory capacity—for regulatory excellence—has never been stronger.
Over the last four decades the public trust in government in the United States has fallen dramatically due to a 'perfect storm' of contributing factors, such as a seemingly never ending string of political scandals, partisan polarization and toxic attack politics, and miserable failures to respond to natural disasters or the devastation of the Great Recession. This book contains the academic presentations that were made at the Symposium on Advancing Excellence and Public Trust in Government that was held at the National Press Club in Washington D.C. on September 17, 2007. In particular, the Symposium focused upon how improving transparency in governmental operations could be used to assuage some of the popular doubts about and hostility toward America's governments. There was certainly a very broad consensus at the Symposium that transparency in government is extremely desirable, needs to be improved, will bring reform and improvement to the public sector, and should make a major contribution to the restoration of the public trust in the United States. Indeed, support for improved transparency can be found across the political spectrum, as both conservatives and liberals believe that more openness in government will promote parts of their very different policy agendas. Truly, transparency appears to be an all-American issue. The discussion at the Symposium revolved around three broad themes. The first concerned transparency about government operations per se, such as how decisions were made and what detailed budgets are. A second and somewhat broader theme concerned greater transparency of 'performance measures' which tell us what the effects of specific policies are and how effective or efficient government agencies are. Third and even more broadly, some of the participants argued that general questions of governance provide the key for a renewal of public trust among our citizenry. This book of presentations at the Symposium is organized into four parts based on this distinction. Part I contains two challenges to America to restore the public trust. Parts II to IV then cover transparency, performance measures, and broader issues about general governance.
This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
The over 7,000 public servants comprising the career Senior Executive Service (SES) are critical to the functioning of the federal government. Established as a government-wide executive corps by the Civil Service Reform Act of 1978, the SES is at a critical juncture in its history. They are called on to lead the unbelievably complex organizations and programs that deliver public goods and services. They manage a federal budget that exceeds $3.5 trillion annually, and millions of people in and out of uniform--and in and out of government--depend on them for direction and leadership. This book published by the National Academy of Public Administration, Building a 21st Century SES: Ensuring Leadership Excellence in Our Federal Government, brings together the practical perspectives of leaders with substantial experience with the SES. The commentators address such issues as the proper institutional role of SES, the most critical leadership qualities for the 21st Century, the development of the next generation of career leaders, and opportunities to revitalize the SES for future decades.
Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes Read vivid case studies from successful organizations that do things differently Learn to utilize and leverage data to take decisive actions within your organization Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.
Canadian public administration has provided a rich ground for examining the changing nature of the state. Currents of political change have rippled through the administration of the public sector, often producing significant alterations in our understanding of how best to organize and administer public services. This volume brings together some of the leading Canadian and international scholars of public administration to reflect on these changes and their significance. Providing a historical perspective on public administration in Canada, the volume examines the shift from a traditional model of administration to newer forms such as new public management and governance, and explores current debates and the place of Canadian public administration within a broader comparative perspective.