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For the past decade, e-mail has been the preferred method of internal communication in libraries. However, relying on email for organizational knowledge management seems a bit like storing birth certificates, car titles, and deeds in a pile of junk mail: the important documents are lost amongst other items of only minimal or fleeting importance. A successful intranet can provide a secure place for information exchange and storage; however, in order to be successful, a library intranet must be easy to use, have the functionality desired by its users, and be integrated into the daily workflows of all library staff. Accomplishing this can be challenging for web librarians. The book covers, among other topics, third-party hosting; the use of freely available blog and wiki software for internal staff communication; and developing library intranets in ColdFusion, Microsoft SharePoint, and the open source Drupal content management system (CMS). More importantly, the authors examine in detail the human factors, which, when not thoroughly addressed, are more often the cause for a failed intranet than the technology platform. This book was published as a special issue of the Journal of Web Librarianship.
A guide that shows how to : understand how email works; write effective business messages; prevent viruses; develop an email policy; send secure messages; create online newsletters and discussion groups; build your emailing list; use email to promote your business; manage your email system and reduce email overload.
The intranet is among the primary landscapes in which information-based work occurs, yet many info pros continue to view it with equal parts skepticism and dread. In Intranets for Info Pros, editors Mary Lee Kennedy and Jane Dysart and their 10 expert contributors provide support and encouragement to the information professional responsible for implementing or contributing to an intranet. Chapters demonstrate the intranet's strategic value, describe important trends and best practices, and equip info pros to make a key contribution to their organization's intranet success.
A critical success on both sides of the Atlantic, this darkly imaginative novel from Scottish author James Robertson takes a tantalizing trip into the spiritual by way of a haunting paranormal mystery. When Reverend Gideon Mack, a good minister despite his atheism, tumbles into a deep ravine called the Black Jaws, he is presumed dead. Three days later, however, he emerges bruised but alive-and insistent that his rescuer was Satan himself. Against the background of an incredulous world, Mack's disturbing odyssey and the tortuous life that led to it create a mesmerizing meditation on faith, mortality, and the power of the unknown.
Supported by global case studies highlighting good practice, and from the results of a survey of Top UK Corporate Intranet developers and consultants, this book addresses practical business concerns and technical issues. It includes advice and commentary received first-hand from professionals experienced in their deployment, operational management and continuing development.
Knowledge management plays an important role in helping law firms as knowledge organizations create, share and apply knowledge to the needs of law firm clients. This book covers important topics such as characteristics of knowledge, knowledge management systems, objectives and strategies, knowledge processes, change analysis, and change strategy framework.
"This will become the go-to resource for intranet projects" - Robert MillsCreate content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide.Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:1. Content reflects a staff need for it.2. Information is easy to find.3. Style, tone and language is optimised for users with little time to read and absorb content.Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content.Includes: list of universal intranet tasks, glossary of user-centred design terms, project "shopping list", timeline planner, tips for stakeholder buy-in, and links to case studies and blogs.Every organisation planning an intranet redesign needs this book.
Technologically driven information overloads corporate leaders, managers, and employees alike, forcing them into a reactive mode with little time for reflection or strategic thinking. When the survey is completed, the teleconference over, and the weekend retreat a distant memory, we go back to our jobs unchanged. We hope that our activities contribute to corporate objectives, but we quickly lose sight of the connection between our work and critical outcomes. It doesn't have to be that way. Denton explains how to combine new interactive Intranet Web-based technology with new managerial software to focus on strategic decision making, effective team management, and the big picture. Along with its companion Web site, www.CIVID3.com, this book provides an innovative solution that integrates and displays your critical information in real time. Condense all the reports received from finance, operations, marketing, and other divisions into a single interactive visual display that's always up to date. Establish two-way communication that allows managers and workers at all levels of the company to participate. This is the first system to graphically display—on a single desktop screen—the status of your key organizational and group performance measures. Combine outcomes and processes. Use subjective as well as objective information. Integrate and display the results in a user-friendly format, in real time. This book's solution allows organizational members to focus on their ultimate purpose and makes it easier to implement strategic or operational decisions.