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This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided. - Identifies key issues relating to end user education in libraries and preparing to give individual tuition and planning group and workshop training
Work practices and organizational processes vary widely and evolve constantly. The technological infrastructure has to follow, allowing or even supporting these changes. Traditional approaches to software engineering reach their limits whenever the full spectrum of user requirements cannot be anticipated or the frequency of changes makes software reengineering cycles too clumsy to address all the needs of a specific field of application. Moreover, the increasing importance of ‘infrastructural’ aspects, particularly the mutual dependencies between technologies, usages, and domain competencies, calls for a differentiation of roles beyond the classical user–designer dichotomy. End user development (EUD) addresses these issues by offering lightweight, use-time support which allows users to configure, adapt, and evolve their software by themselves. EUD is understood as a set of methods, techniques, and tools that allow users of software systems who are acting as non-professional software developers to 1 create, modify, or extend a software artifact. While programming activities by non-professional actors are an essential focus, EUD also investigates related activities such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers.
This book constitutes the refereed proceedings of the 6th International Symposium on End-User Development, IS-EUD 2017, held in Eindhoven, The Netherlands, in June 2017. The 10 full papers and 3 short papers presented were carefully reviewed and selected from 26 submissions. According to the theme of the conference "that was business, this is personal" the papers address the personal involvement and engagement of end-users, the application of end-user programming beyond the professional environment looking also at discretionary use of technologies. They also deal with topics covered by the broader area of end-user development such as domain specific tools, spreadsheets, and end user aspects.
This book constitutes the refereed proceedings of the Third International Symposium on End-User Development, IS-EUD 2011, held in Torre Canne, Italy, in June 2011. The 14 long papers and 21 short papers presented were carefully reviewed and selected for inclusion in the book. In addition the volume contains 2 keynote speeches, 14 doctoral consortia, and information on 3 workshops. The contributions are organized in topical sections on mashups, frameworks, users as co-designers, infrastructures, methodologies and guidelines, beyond the desktop, end-user development in the workplace, meta-design, and supporting end-user developers.
In today’s dynamic business world, the success of a company increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Companies have therefore identified process agility as a competitive advantage to address business trends like increasing product and service variability or faster time to market, and to ensure business IT alignment. Along this trend, a new generation of information systems has emerged—so-called process-aware information systems (PAIS), like workflow management systems, case handling tools, and service orchestration engines. With this book, Reichert and Weber address these flexibility needs and provide an overview of PAIS with a strong focus on methods and technologies fostering flexibility for all phases of the process lifecycle (i.e., modeling, configuration, execution and evolution). Their presentation is divided into six parts. Part I starts with an introduction of fundamental PAIS concepts and establishes the context of process flexibility in the light of practical scenarios. Part II focuses on flexibility support for pre-specified processes, the currently predominant paradigm in the field of business process management (BPM). Part III details flexibility support for loosely specified processes, which only partially specify the process model at build-time, while decisions regarding the exact specification of certain model parts are deferred to the run-time. Part IV deals with user- and data-driven processes, which aim at a tight integration of processes and data, and hence enable an increased flexibility compared to traditional PAIS. Part V introduces existing technologies and systems for the realization of a flexible PAIS. Finally, Part VI summarizes the main ideas of this book and gives an outlook on advanced flexibility issues. The book’s target groups include researchers, PhD students and Master students in the field of information systems. After reading the book, they will better understand PAIS flexibility aspects. To support the easy use as a textbook, a series of exercises is provided at the end of each chapter and slides and further teaching material are available on the book’s web site www.flexible-processes.com. Professionals specializing in business process management (BPM) who want to obtain a good understanding of flexibility challenges in BPM and state-of-the-art solutions will also benefit from the presentations of open source as well as commercial process management systems and related practical scenarios.
Regulation of electronic communications in the EU Member States is increasingly driven by European legislation. This title collects the key European legislation and other instruments pertinent to the electronic communications sector and in some cases is annotated by Francesco Liberatore and his colleagues at global law firm, Squire Patton Boggs. The timing of this title is particularly opportune as it includes: - The new EU Electronic Communications Code Directive - The Commission's Guidelines on market analysis and its recommendation on relevant markets - Significant measures (other Directives, Commission decisions and recommendations) integral to the regulatory framework - The BEREC Common Position on Remedies and other BEREC texts
This book develops the core system science needed to enable the development of a complex industrial internet of things/manufacturing cyber-physical systems (IIoT/M-CPS). Gathering contributions from leading experts in the field with years of experience in advancing manufacturing, it fosters a research community committed to advancing research and education in IIoT/M-CPS and to translating applicable science and technology into engineering practice. Presenting the current state of IIoT and the concept of cybermanufacturing, this book is at the nexus of research advances from the engineering and computer and information science domains. Readers will acquire the core system science needed to transform to cybermanufacturing that spans the full spectrum from ideation to physical realization.
Harness the capabilities of Zscaler to deliver a secure, cloud-based, scalable web proxy and provide a zero-trust network access solution for private enterprise application access to end users Key FeaturesGet up to speed with Zscaler without the need for expensive trainingImplement Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) security solutions with real-world deploymentsFind out how to choose the right options and features to architect a customized solution with ZscalerBook Description Many organizations are moving away from on-premises solutions to simplify administration and reduce expensive hardware upgrades. This book uses real-world examples of deployments to help you explore Zscaler, an information security platform that offers cloud-based security for both web traffic and private enterprise applications. You'll start by understanding how Zscaler was born in the cloud, how it evolved into a mature product, and how it continues to do so with the addition of sophisticated features that are necessary to stay ahead in today's corporate environment. The book then covers Zscaler Internet Access and Zscaler Private Access architectures in detail, before moving on to show you how to map future security requirements to ZIA features and transition your business applications to ZPA. As you make progress, you'll get to grips with all the essential features needed to architect a customized security solution and support it. Finally, you'll find out how to troubleshoot the newly implemented ZIA and ZPA solutions and make them work efficiently for your enterprise. By the end of this Zscaler book, you'll have developed the skills to design, deploy, implement, and support a customized Zscaler security solution. What you will learnUnderstand the need for Zscaler in the modern enterpriseStudy the fundamental architecture of the Zscaler cloudGet to grips with the essential features of ZIA and ZPAFind out how to architect a Zscaler solutionDiscover best practices for deploying and implementing Zscaler solutionsFamiliarize yourself with the tasks involved in the operational maintenance of the Zscaler solutionWho this book is for This book is for security engineers, security architects, security managers, and security operations specialists who may be involved in transitioning to or from Zscaler or want to learn about deployment, implementation, and support of a Zscaler solution. Anyone looking to step into the ever-expanding world of zero-trust network access using the Zscaler solution will also find this book useful.
This report looks closely at how academic libraries are re-shaping their websites. The study is based on a survey of 56 academic library web staffs with data broken out by size and type of academic institution and other criteria. The 160 page study gives exhaustive data about academic library preferences in areas such as use of mashups, library social media sites, website staff and budgets, role of the college and library IT staffs, governance of the website, content entry policies, relations with the college IT and web staff, branding issues, college web conformity issues, preferences in content management systems, programming and scripting, division of web staff time among various priorities, use of blogs, listservs, email newsletters, rss feeds and other communication vehicles, use of and plans for federated search, search box presentation strategy, and use of cascading style sheets. The study also covers ease of use issues for library staff focusing on how easy it is to perform certain website-related tasks such as entry of the same content to multiple site locations, ease of inserting and positioning videos, and ease of inserting tabular materials, among other tasks. Other issues covered include but are not limited to: use of freelancers and consultants, sources of advice, use of social bookmarking tools and much more.
This volume of the LNCS is the formal proceedings of the 2nd European Symposium on Ambient Intelligence, EUSAI 2004. This event was held on November 8–10, 2004 at the Eindhoven University of Technology, in Eindhoven, the Netherlands. EUSAI 2004 followed a successful first event in 2003, organized by Philips Research. This turned out to be a timely initiative that created a forum for bringing together European researchers, working on different disciplines all contributing towards the human-centric technological vision of ambient intelligence. Compared to conferences working on similar and overlapping fields, the first EUSAI was characterized by a strong industrial focus reflected in the program committee and the content of the program. As program chairs of EUSAI 2004 we tried to preserve the character for this event and its combined focus on the four major thematic areas: ubiquitous computing, context awareness, intelligence, and natural interaction. Further, we tried to make EUSAI 2004 grow into a full-fledged double-track conference, with surrounding events like tutorials and specialized workshops, a poster and demonstration exhibition and a student design competition. The conference program included three invited keynotes, Ted Selker from MIT, Tom Rodden from the University of Nottingham and Tom Erickson from IBM.