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"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views). Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. Why? The answer became clear during a conversation with a Marine Corps general. "Officers eat last," he said. Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: Great leaders sacrifice their own comfort--even their own survival--for the good of those in their care. Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.
It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.
A word-of-mouth phenomenon that's changing lives around the world--a journey into your true self and amazing potential. Do you want to change your life? Well, who says you can't? A moment came in Daniel Chidiac's life when he realized he wasn't living his truth. His work didn't fulfill him, his relationships hurt him, and he was making choices that didn't align with his true values. But he did have the ability to know his own purpose--a gift we all have--and thus his journey began. Daniel studied the lives of great achievers, sought guidance from spiritual leaders, and discovered the secrets for shaping one's own destiny. He used his personal experience of changing his life to create this powerful seven-step guide to discovering your true self, committing to your own life, and pushing beyond your known limits. Standing out for his incisive wisdom and complete lack of gimmicks, Daniel Chidiac is an inspiring, insightful, and honest guide. His empowering system has spread organically, and it has already changed the lives of legions of readers. With practical exercises and interactive tools, this book challenges you to ask hard questions and make life-changing decisions--and ultimately guides you to the fulfillment you have been seeking. Get ready to be intrigued, fascinated, and amazed. Not by this book, but by your own power.
"Work hard and you'll get ahead " We've heard that all our lives, but has it worked? Has your hard work often gone unnoticed or have others who have not worked as hard as you moved on, leaving you behind? If so, this book is a must read. "Empowering Yourself...The Organizational Game Revealed" tells why your career might be slowing or has hit the "glass ceiling." For the first time, the unwritten rules that define our system have been defined and written. Whether your definition of success is increased credibility in your current assignment or moving up the organizational ladder, this book will give you the knowledge to make the proper decisions to accomplish your goals. This book will, as never before, take you into the critical area of the "unwritten rules" that are so important in a successful career or life. You will, after reading this book, truly know how "the system" works and how "the game" should be played. If gaining empowerment or owning/controlling your career is an objective in your life, you must learn how the system works. This will allow your choices to be meaningful and productive. Without the information contained in this course, personal decisions will be hollow and careers will be left to the dictates of the system. After reading this book, events in your organizations will make sense; the advice from your mentor will be better understood; and even the evaluation of the evening news will take on new excitement simply because you understand the game. It is impossible to win any game if you do not know the rules. Mr. Coleman, in a simple and straight forward manner, gives us the rules we need to be successful. This book can level the playing field for any individual.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Let's be a force that brings development and equality to women worldwide by helping them realize their professional goals! Women's economic power is critical to the pressing recovery of the global economy. PepsiCo's LatAm executives Paula Santilli and Mónica Bauer, together with business coach Marty Seldman, know that unleashing that power is not easy—women today face many challenges in their social, economic, and work environments. This is why with this book they aim to raise women's self-confidence, by giving them the necessary tools to stimulate their personal and professional development. Their twelve rules will unlock women's full potential by helping women better understand their power, feel comfortable using it, and not give it away. The Twelve Rules Study power Detect to protect Use your power; don't give it away Build and leverage your network Know your buzz Focus on the real scorecard Promote yourself with sufficient boldness Increase your value to the organization Enhance your executive presence Protect yourself from sabotage and marginalization Develop healthy selfishness Control your calendar and commitments The rules are illustrated by inspiring stories from PepsiCo women associates all across the globe who have put these rules into practice. Prompts and activities help readers immediately start applying the rules to their current situation. The goal is not only to inspire women to reach their potential but also to empower other women along the way.
With the 21st century upon us, many people are talking about all the earth changes that will occur. However, in this inspirational book, best-selling author Louise L. Hay reveals that the primary changes we will see will be internal changes. She points out that when we, as women, are willing to shift our internal ground, our earth, we will o...
The WHO Guidelines on Hand Hygiene in Health Care provide health-care workers (HCWs), hospital administrators and health authorities with a thorough review of evidence on hand hygiene in health care and specific recommendations to improve practices and reduce transmission of pathogenic microorganisms to patients and HCWs. The present Guidelines are intended to be implemented in any situation in which health care is delivered either to a patient or to a specific group in a population. Therefore, this concept applies to all settings where health care is permanently or occasionally performed, such as home care by birth attendants. Definitions of health-care settings are proposed in Appendix 1. These Guidelines and the associated WHO Multimodal Hand Hygiene Improvement Strategy and an Implementation Toolkit (http://www.who.int/gpsc/en/) are designed to offer health-care facilities in Member States a conceptual framework and practical tools for the application of recommendations in practice at the bedside. While ensuring consistency with the Guidelines recommendations, individual adaptation according to local regulations, settings, needs, and resources is desirable. This extensive review includes in one document sufficient technical information to support training materials and help plan implementation strategies. The document comprises six parts.
The concept of empowerment has become increasingly popular with mental health professionals. But while it is a frequently cited goal in the helping professions, empowerment is often nothing more than a buzzword that lacks specificity and grounding in real-world applications. Consequently, little practical guidance exists demonstrating how to achieve it in specific instances with specific groups of people. This book is the first professional guide that operationalizes the theory of empowerment, outlines the conditions under which it is likely to occur, and applies a practical model for working with people with severe mental illness. In this unique and thoroughly researched volume, Donald Linhorst analyzes the conditions that facilitate empowerment and provides the framework necessary to bolster this historically powerless population's access to the material and cultural resources they need to regain control of their lives. Chapters illustrate how to foster empowerment in treatment planning, housing selection, organizational decision making, mental health service planning and policy making, employment, participation in research and evaluation, and consumer provision of mental health and support services. Case studies from a public psychiatric hospital and a community mental health agency illustrate each of the seven areas and present evidence of the model's efficacy. Finally, the book maps out the roles that service providers, administrators, policy makers, advocacy groups, researchers, and clients can play in the empowerment process. Checklists, step-by-step instructions, historical overviews, and vivid examples make this a valuable teaching tool, planning guide, and everyday reference for mental health professionals seeking an innovative and evidence-based approach to working with their clients with severe mental illness.