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Latin America and the Caribbean needs an ambitious and comprehensive investment agenda to embark on a stronger and more sustainable development trajectory. The 16th edition of the Latin American Economic Outlook proposes ways to make this possible through co-ordinated actions by policy makers, the private sector and international partners.
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
COVID-19 started as a health emergency, but it is rapidly evolving into an employment crisis. There is still uncertainty on how severe the economic impact of the pandemic will be. As things go, however, the drag on the region’s employment could last longer than the epidemic itself. Beyond the immediate impacts on the level of employment, the crisis is deepening and accelerating the transformation of jobs, bringing the future closer. Going Viral: COVID-19 and the Accelerated Transformation of Jobs in Latin America and the Caribbean focuses on recent trends in the economies of the region that have been significantly changing the labor market: premature deindustrialization, the servicification of the economy, and the changing skill requirements of jobs as automation advances. The findings of this report have important implications for economic policy. Some of these implications are related to the productivity challenges that Latin America and the Caribbean was already facing after the end of the “Golden Decade†? in 2013. Other policy implications see their relevance enhanced by the COVID-19 crisis. As sectors are impacted in different ways, as new technologies are developed and adopted, and as working remotely becomes more common, governments need to respond in ways that support a smooth transformation of jobs—one that is socially acceptable and that contributes to productivity growth, including investing in the human capital of the workforce. The accelerated transformation of jobs also calls for a rethinking of labor regulations and social protection policies. The institutional architecture geared to wage earners in the formal sector is quickly becoming outdated. The report calls for the flexible regulation of the emerging forms of work, in a way that encourages employment and supports formalization, thereby expanding the coverage of social protection. to larger segments
The global economy has experienced many challenges in recent times, particularly in the shadow of the COVID-19 pandemic, such as dwindling demand, supply chain disruptions, declining growth rates, further pandemic waves, and increasing poverty and inequality to name but a few. Four years after the pandemic, economies are still struggling to achieve sustainable economic growth and development. While much has been written about the impact of COVID-19 on various sectors and economies, this is the first book to underscore the post-COVID global uncertainties that are still occurring on the world stage and further, to present the recent challenges such as geo-political tensions, war, economic disturbances, climate change, the energy crisis in Europe, recession in developed economies and its effect on developing and least developed economies. The book starts by setting the grounds for further discussion of the present challenges as well as future implications. In addition to examining the immediate issues which occurred with the onset of the pandemic, it explores these from the perspective of developed, developing, and least developed countries. The wide-ranging topics covered by the book include the ongoing Russia-Ukraine War, China’s increasing economic dominance in neighbouring countries, the economic collapse of Sri Lanka and Pakistan, the factors that led to the technology layoffs and the future of global employees and economies. The book goes beyond looking at sector-specific factors and broadly outlines country-specific instabilities, policy choices and the way forward. The book will be of interest to students of macroeconomics, development and international economics, and international relations as well as researchers and policymakers.
The Latin America and Caribbean (LAC) region has reduced its inequality and poverty, and is looking towards the future with greater optimism than in the past. As the region grows, new problems appear that economic policymakers must address. How to provide adequate pensions for the elderly is one such problem. This book offers an analysis of pension systems from the perspective of the functioning of the regions labor markets. It clarifies why, more than half a century after pension systems were created, only a minority of workers in the region save for their pension in the contributory systems through payroll taxes. The study points out that the problem lies not only in the lack of coverage, but also in the low level of benefits, even of contributory pensions. It argues that to design public policies for pensions, it is essential to understand the complex web of interactions between employers and workers that take place in the labor market.
The 2018 Macroeconomic Report, A Mandate to Grow, revisits the growth debate that has been raging in the region for the past half century. Viewing the debate from this long-term perspective allows for a focus on the structural factors that have prevented Latin America and the Caribbean from reaching the growth potential required to keep pace with faster growing regions and to fulfill the aspirations of its population.
The Latin American Economic Outlook (LEO) 2020 focuses on the role of digital transformation in helping to navigate through challenging times. The Covid-19 pandemic is having a profound impact on socio-economic conditions, accentuating the already complex scenario faced by a region with significant structural weaknesses. This unprecedented crisis comes at a time of high aspirations and reinforces the need to transform the very foundations of the development model in the region.
The Latin American Economic Outlook 2021: Working Together for a Better Recovery aims to analyse and provide policy recommendations for a strong, inclusive and environmentally sustainable recovery in the region. The report explores policy actions to improve social protection mechanisms and increase social inclusion, foster regional integration and strengthen industrial strategies, and rethink the social contract to restore trust and empower citizens at all stages of the policy‐making process.
This book explores the Social and Solidarity Economy (SSE) in Latin America. It highlights the challenges and possibilities for the countries of this region, and analyzes the evolution of the Social Economy’s processes in order to ascertain its implications and social dimensions. The text also deals with solidarity alternatives in the capital market and the emergencies that occur in order to humanize the capitalist system.