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Essay from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: 3, , course: Management, language: English, abstract: The concept of Emotional Intelligence (EI) dates back to 1964. But it gained recognition in 1991. Many researches were done on EI to see if it is really important. Hence I have also tried to conclude if EI is important at workplace and why is it important. A real-life case of supervisor and slave has been has been discussed here in context of EI. A brief description of EI, workplace conflict and importance of EI at workplace has been stated. Further PMC’s real-life case scenario has been discussed and the learning stated which could have resolved the situation without exaggerating it. Other Reads by the Author The Trial of Hope (Amazon) An Alien Land (Kobo) 2 Moms (Kobo) Unfolding Disaster (Kobo) Walk to School (Kobo) 51 Points in Raising Awesome Kids (Kobo) Organic IT Infrastructure Planning and Implementation (Amazon) Grin Books Positive Employee Recruitment and Retention Vital for Organizations Digital India Mission. Implications on Social Inclusion and Digital Citizenship Cloud Computing. DDoS, Blockchain, Regulation and Compliance Organic eLearning (OE-Learning) The Way of Prime Minister Narendra Modi's Leadership Feasibility Study between Continuous Adaptive Risk and Trust Assessment and Organic Networks I am my supervisor’s slave: Supervisor subordinate relationship is vital for organizational efficiency Brands and their Shockvertisement Strategies The Future of Blockchain in Banking Social Media Marketing: Author’s Quandary Decoded (Amazon)
The purpose of the present study is to gain a conceptual understanding of the role of emotions and emotional intelligence in conflict formation, and resolution at the workplace. Organizational environment is such a place where individuals are jointly performing tasks and achieve organizational and personal goals. Many times it has found in situations where individuals arise from conflicts even working with shared objectives. Individuals own attitude, values, beliefs, and behavior guided by emotions may become the reasons for conflicts to take place. Workers with a high or low level of Emotional intelligence (EI) deal with conflicts accordingly. The present study, with theoretical understanding and findings, would explore the extent of the relationship between EI and conflicts in an organizational setup.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today? If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact. After completing this course, you will be able to: understand the impact of workplace emotions, communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and help others to develop self-awareness and empathy. So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course. This is high intensity training for your career success!
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Proven techniques for resolving workplace conflicts After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcome Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.
In today's fast-paced work environments, conflict is an inevitable part of daily life. Whether it's a disagreement over a project, tension between colleagues, or a clash of personalities, workplace conflict can have a significant impact on the productivity, morale, and overall success of an organization. The ability to resolve conflict effectively is a critical skill for all employees, from entry-level staff to top executives. When conflicts are resolved in a constructive way, relationships are strengthened, trust is built, and teams can achieve their goals more efficiently. In this book, we will explore the most effective strategies and best practices for resolving workplace conflict. From understanding the roots of conflict to developing communication skills, managing emotions, and exploring collaborative problem-solving, we will examine the key tools and techniques that can help you become a master of conflict resolution. Whether you're a manager looking to improve employee relations, a human resources professional tasked with resolving disputes, or an individual who wants to develop your conflict resolution skills, this book will provide you with the insights and practical advice you need to succeed. So let's dive in and begin mastering conflict resolution in the workplace. MingHai Zheng is a writer based in Wuhan, China, who focuses on writing articles about workplace and management topics. He has written hundreds of articles on these topics and is dedicated to sharing his insights and experiences with others who are interested in improving their careers and their businesses.
This book is for both managers and those they manage. It is for both individuals and teams. It is a practical book which, I hope, will speak to both your hearts and your minds. Since this book was first published in 2000, I have received many encouraging comments from readers telling me what a difference it has made to their lives. The book has been purchased by libraries, prisons, social services, universities and students. It has been recommended as essential reading material by various training organizations and educational establishments. It has also been translated into three languages. But the book was a hardback edition retailing at a high price. This meant that it was out of the reach of many of the people for whom I originally wrote the book. I hope that by having it republished in paperback at a more affordable price range, more people will be able to purchase it and put the skills into practice. I know this book works. It is based on material from the excellent 12 Skills Programme from the Conflict Resolution Network of Australia (CRN). (www.crnhq.org). While grappling with my own conflict issues, fate brought me into contact with the teachings of the CRN, a network of people with a common commitment to conflict resolution, co-operative communication strategies and related skills.
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.