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An EPSS is a software context that integrates the support needed to perform a job task--information, software, and expert advice--with the actual job task or tasks. EPSS's provide this support at the appropriate time and in the most appropriate format--ED4 (EPSS Define, Design, Develop, and Deliver). This book describes ED4 and the process that the instructional designers and software engineers used to create the Learning Services Workbench.
Despite ubiquitous powerful technologies such as networked computers, global positioning systems, and cell phones; human failures in decision-making and performance continue to have disastrous consequences. Electronic Performance Support: Using Digital Technology to Enhance Human Ability, reminds everyone involved in education, training, human performance engineering, and related fields of the enormous importance of this area. Ironically, the more complex technology becomes, the more performance support may be needed, and that's why the extraordinary expertise shared in this book is especially valuable. The authors emphasize the psychological aspects of performance support, the fundamental limitations of human memory, perception, cognition, conation, and psychomotor skills and how they can be reduced through electronic performance support, as one of the most important pursuits of this century. Readers will find the material presented extremely useful because of its generic basis – which underlines much of the contemporary use of electronic technology for supporting people who are engaged in problem-solving activities. At the same time, the book gives examples of the application of electronic performance support in a number of specific domains. Possible future developments for electronic performance support are also discussed. The technological challenges we face today, both globally and locally, are more urgent than most people seem willing to acknowledge, and there is no time to waste putting the ideas expressed in this book into action.
ePortfolio Performance Support Systems: Constructing, Presenting, and Assessing Portfolios addresses theories and practices advanced by some of the most innovative and active proponents of ePortfolios.
Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance. “It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way.” —Nigel Paine, MD NigelPaine.com Ltd “Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers.” —Marc J. Rosenberg, Marc Rosenberg and Associates Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team. Innovative Performance Support: Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performance Supplements or replaces existing training programs Cuts down on the use of help desks and other traditional in-house support functions Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’
Despite ubiquitous powerful technologies such as networked computers, global positioning systems, and cell phones; human failures in decision-making and performance continue to have disastrous consequences. Electronic Performance Support: Using Digital Technology to Enhance Human Ability, reminds everyone involved in education, training, human performance engineering, and related fields of the enormous importance of this area. Ironically, the more complex technology becomes, the more performance support may be needed, and that's why the extraordinary expertise shared in this book is especially valuable. The authors emphasize the psychological aspects of performance support, the fundamental limitations of human memory, perception, cognition, conation, and psychomotor skills and how they can be reduced through electronic performance support, as one of the most important pursuits of this century. Readers will find the material presented extremely useful because of its generic basis - which underlines much of the contemporary use of electronic technology for supporting people who are engaged in problem-solving activities. At the same time, the book gives examples of the application of electronic performance support in a number of specific domains. Possible future developments for electronic performance support are also discussed. The technological challenges we face today, both globally and locally, are more urgent than most people seem willing to acknowledge, and there is no time to waste putting the ideas expressed in this book into action.
ePortfolio Performance Support Systems: Constructing, Presenting, and Assessing Portfolios addresses theories and practices advanced by some of the most innovative and active proponents of ePortfolios.
Praise for the First Edition "This is the most usable decision support systems text. [i]t is far better than any other text in the field" —Computing Reviews Computer-based systems known as decision support systems (DSS) play a vital role in helping professionals across various fields of practice understand what information is needed, when it is needed, and in what form in order to make smart and valuable business decisions. Providing a unique combination of theory, applications, and technology, Decision Support Systems for Business Intelligence, Second Edition supplies readers with the hands-on approach that is needed to understand the implications of theory to DSS design as well as the skills needed to construct a DSS. This new edition reflects numerous advances in the field as well as the latest related technological developments. By addressing all topics on three levels—general theory, implications for DSS design, and code development—the author presents an integrated analysis of what every DSS designer needs to know. This Second Edition features: Expanded coverage of data mining with new examples Newly added discussion of business intelligence and transnational corporations Discussion of the increased capabilities of databases and the significant growth of user interfaces and models Emphasis on analytics to encourage DSS builders to utilize sufficient modeling support in their systems A thoroughly updated section on data warehousing including architecture, data adjustment, and data scrubbing Explanations and implications of DSS differences across cultures and the challenges associated with transnational systems Each chapter discusses various aspects of DSS that exist in real-world applications, and one main example of a DSS to facilitate car purchases is used throughout the entire book. Screenshots from JavaScript® and Adobe® ColdFusion are presented to demonstrate the use of popular software packages that carry out the discussed techniques, and a related Web site houses all of the book's figures along with demo versions of decision support packages, additional examples, and links to developments in the field. Decision Support Systems for Business Intelligence, Second Edition is an excellent book for courses on information systems, decision support systems, and data mining at the advanced undergraduate and graduate levels. It also serves as a practical reference for professionals working in the fields of business, statistics, engineering, and computer technology.
Offers comprehensive coverage of the issues, concepts, trends, and technologies of distance learning.