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Conceptos como calidad, productividad, control estadístico del proceso y círculos de calidad han cobrado gran importancia en el ámbito empresarial, pero, ¿Cómo se involucra en todo esto un supervisor?¿Cuál es el papel que él juega? ¿Cuáles son los cambios y actitudes que debe asumir? ¿Cómo es en general el perfil del supervisor en un modelo de calidad total? Este libro da respuesta a todas estas preguntas. El autor ha investigado los modelos de los grandes tratadistas y tomado lo aplicable al caso mexicano, dando origen a un modelo que considera la forma de ser del mexicano, su idiosincracia, sus necesidades y características, que parte de una realidad y que considera sus virtudes y defectos. De esta manera proporciona al supervisor, como primer nivel de mando, un verdadero manual de aplicación práctica del APC en su trabajo diario de operación y de realización de servicio a sus colaboradores; introduce de lleno al supervisor en el trabajo en equipo, en las técnicas de análisis y solución de problemas y en forma muy sencilla, en el uso de herramientas estadísticas que le permitan tomar decisiones acertadas y asertivas, que lo ubican definitivamente en el proceso de mejoramiento continuo, esencia de la cultura de calidad.
Organizational Behavior is designed to help students, professionals, and managers develop the competencies and skills that are needed to effectively contribute to an organization. This proven text's strengths lie in its classic research, coverage of contemporary and emerging OB topics, and excellent case selection. Throughout the text, seven core competencies-Managing Self, Managing Diversity, Managing Ethics, Managing Across Cultures, Managing Teams, Managing Communications, and Managing Change-are emphasized and illustrated for the student.
A Frequency Dictionary of Spanish has been fully revised and updated, including over 500 new entries, making it an invaluable resource for students of Spanish. Based on a new web-based corpus containing more than 2 billion words collected from 21 Spanish-speaking countries, the second edition of A Frequency Dictionary of Spanish provides the most expansive and up-to-date guidelines on Spanish vocabulary. Each entry is accompanied with an illustrative example and full English translation. The Dictionary provides a rich resource for language teaching and curriculum design, while a separate CD version provides the full text in a tab-delimited format ideally suited for use by corpus and computational linguistics. With entries arranged both by frequency and alphabetically, A Frequency Dictionary of Spanish enables students of all levels to get the most out of their study of vocabulary in an engaging and efficient way.
Now and After: The ABC of Communist Anarchism is an introduction to the principles of anarchism and anarchist communism written by Alexander Berkman. The anarchist movement was under siege during the 1920s and, in an effort to revive the movement, the Jewish Anarchist Federation in New York asked Berkman to write an introduction to anarchism intended for the general public. By presenting the principles of anarchism in plain language, the New York anarchists hoped that readers might be swayed to support the movement or, at a minimum, that the book might improve the image of anarchism and anarchists in the public's eyes. Berkman's work explains anarchist philosophy in terms that uninitiated readers can understand. Because of its presentation of anarchist philosophy in plain language, Now and After has become one of the best-known introductions to anarchism in print.