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This handbook examines the communication aspects of the management position in academia. Most academic department chairs are not trained in management skills, including communication strategies. While previous works have dealt with personnel and time management issues, this book illustrates how to communicate with faculty, students, consultation teams, and other administrators in ways that improve the workings of a department while decreasing the workload and tension that often accompany the appointment.
Conflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success. Chairs and deans, who have leadership responsibilities to both administrators and faculty, often find a significant portion of their jobs devoted to conflict management. Their leadership success depends on their ability to effectively manage a variety of conflict-laden situations, and negotiate people’s varying needs and personalities. This book, at its core, is about communication strategies that support effective leadership. First it shows how to establish a foundation for effective leadership communication; next, it discusses developing a fair and effective leadership communication style; and finally, it shows how to employ leadership communication to manage especially difficult people, from prima donnas to pot stirrers. Each chapter contains a series of questions and prompts to guide readers through a hypothetical but realistic situation, and encourages them to cultivate and practice the first-person participant and third-person observer roles. By moving between these two perspectives, readers will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits academic leadership to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.
This book is a call to action. We spend about eighty percent of our day at work, the rest is at home. If we have a bad day at work we are likely to take that negativity home with us and vice versa. It is of paramount importance that we create healthy environments in the spaces that most affect our lives by giving of our best and receiving the like in return. The 5 Chairs is a powerful and systematic method which helps us master our own behaviours and manage the behaviours of others. To be a good leader is to contribute to the success and happiness of everyone, at work and at home, on a conscious level. The 5 Chairs offer 5 Choices. Which will you choose?"One of the most practical books on emotional intelligence that I have ever read."Richard Barrett, Chairman and Founder of the Barrett Values Centre."Louise's work is for people with the intelligence and humility to believe that in life one can always improve, one can try to understand before judging and one can listen to other people's convictions no matter how diverse. In an increasingly multicultural, globalised world where managing diversity is key to success, Louise's guidelines should be a moral obligation."Franco Moscetti CEO, Axel Glocal Business, previously CEO of Amplifon Ltd"The 5 Chair experience is powerful. After reading the book you feel more equipped, excited even, to manage your daily behaviours and conversations in a completely new way, both at work and at home. It's a real game changer."David Trickey CEO at TCO International and Partner at Viral Change TM"Louise's groundbreaking book is for anyone who is interested in bringing more empathy, emotional intelligence and consciousness into their career (and into their daily life). The examples in this insightful book are practical and easy to integrate, and it's a must-read for anyone who wants to be an inspiring and more effective Leader."Ellen Looyen, Bestselling Author, "Branded for Life!"
Critical Administration: Negotiating Political Commitment and Managerial Practice in Contemporary Higher Education explores the challenges that higher education administrators face when negotiating political commitments in the day-to-day practice of university life. Jay Brower and W. Benjamin Myers have collected reflections from 12 administrators, all of whom identify as critical/cultural scholars, about how ideological commitments affect their identities as administrators and the work they conduct. Contributors reflect on how their academic training helps them understand their role as administrators in higher education in terms of central issues surrounding power, ethics, and identity, and how they entwine with managerial responsibilities. Each contributor focuses on specific experiences where their managerial duties intersect with political commitments. Ultimately, this collection provides opportunities to observe the challenges and opportunities of performing ethical leadership in contemporary higher education. Scholars of education, critical/cultural communication, and administration will find this book particularly useful.
As a new department chair, you face many challenges?chief among them that you likely received little or no formal training in academic leadership. You may feel that you face these challenges alone, but in fact a wealth of information and time-tested techniques have been collected over the years from experienced academic administrators. For the first time, this booklet brings together some of the best guidance and strategies that have appeared in The Department Chair, resulting in a collection that is highly relevant to a new chair?s work. The advice contained in these pages can help you build the skills necessary to successfully lead your department. This booklet is full of practical advice that can be put to use immediately, and each article is concisely written so you won?t have to spend valuable time searching for a solution or technique. Whether you?re looking for information on how to work more effectively with your dean, how to better manage your time, how to conduct successful department meetings, or how to best facilitate change, this booklet will help?it covers all these topics and more, from the basics to the specifics. This booklet is structured to provide guidance in four critical areas: chair as leader, getting started, managing conflict, and helping faculty and students thrive. The articles were selected to provide you with timely, comprehensive information. They detail effective practice and represent the best, most innovative thinking on topics and situations you will regularly encounter. This essential resource will become your personal guide as you navigate the responsibilities of your new role as department chair.
The conflict management guide academic leaders have been searching for Communication Strategies for Managing Conflict gives academic leaders the tools and insight they need to effectively manage conflict affiliated with leading change and problematic faculty performance. Using case studies that bring typical issues to light, this book guides you through difficult situations with strategies and analyses of key issues, variables, and options. The real-life examples show you effective conflict management at work, and provide direct application to your own tricky leadership situations. You'll learn how to deal with difficult people, how to have difficult conversations, and how to successfully manage change in the face of departmental resistance. Written by an experienced academic leader, consultant, and writer, this practical guide provides the leadership training academics wish they already had. Successful conflict management is essential not just to departments, but to the entire institution. Senior leaders, faculty, and students all rely on you to smooth the change process and keep the department running smoothly. This book gives you a foundation in the critical skills for managing conflict when leading change and managing problem performance, and the insight to apply them appropriately. Communicate more effectively with students, parents, and faculty Navigate difficult conversations with tenured faculty more successfully Lead change more effectively Mentor and manage problem performance more effectively Keep faculty performing well and focused on the right priorities Most academic leaders come into their position reluctantly, with little or no preparation for the role, receive very little training or coaching, and are thus not equipped to manage conflict when it arises. Communication Strategies for Managing Conflict is a lively, readable, and practical guide that will prove useful in the most difficult and common departmental situations.
In Effective Communication for School Administrators: A Necessity in an Information Age the authors blend research, theory, and practice as they examine the critical nature of communication in contemporary practice for administrators. Divided into two parts, it examines relationships among communication, public relations, and school reform and addresses effective communicative behavior in relation to learning organization, democratic leadership, organizational networks, conflict, positive relationships, and site-based management.
A Toolkit for Department Chairs is designed to give academic administrators the skills they need in order to do their jobs more effectively. Combining case studies, scenarios, practical advice, and problem solving activities, the book offers chairs a valuable resource for negotiating the real-life challenges they face as academic leaders. Many of the case studies and scenarios included in this book have been field tested by the co-authors in over thirty years of administrative training workshops. Current and aspiring department chairs will discover many new tools that they can include in their administrative toolkits from this practical, accessible book. A Toolkit for Department Chairs works well as a personal resource as well as a training manual for leadership programs and textbook for pre- and in-service education for department chairs. Some additional key features of this book include: Practicality in that it offers specific strategies to address the many challenges faced by department chairs. Adaptability for use as an individual study guide, textbook for leadership programs, or discussion guide for groups of academic administrators. Utility in that it fills a demonstrated need in the field of higher education since 96-97% of current department chairs have received no formal training in their administrative responsibilities. Easy of use through short, sometimes humorous scenarios and case studies that cause readers to reflect on their own administrative approaches.
"Department chairs who have asked themselves the question 'Who knows where the time goes' should ask Christian Hansen for the answer. His book, Time Management for Department Chairs, will help chairs maximize the investment of their most important resources their time, focus, and energy." Don Chu, author, The Department Chair Primer "Department chairs take note: Hansen's Time Management for Department Chairs can change your life in just three hours. Written by a seasoned academic chair, the author offers practical ideas and strategic advice about how to increase your day-to-day effectiveness (and sanity) by using proven approaches to managing expectations, organizing tasks, running meetings, monitoring communication, controlling calendars, avoiding interruptions, containing crises, and everything else in between. If you want to learn how to strike a better work-life balance, this book should be at the top of your reading list!" Christine Licata, senior associate provost, Rochester Institute of Technology "It's about time the resource department chairs have the least of and what faculty want the most! Christian Hansen's book is filled with insights, techniques, and artful strategies to help chairs maximize their time while working effectively with faculty and balancing their personal and professional lives. This book is a life saver!" Walter Gmelch, dean, University of San Francisco