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Updated for the third edition, this guides shows the basic skills in planning a letter; writing and answering complaints; and writing standard letters, personal letters, job applications, letters overseas and problem letters.
How to Write Effective Business English gives guidance to both native and non-native English speakers on how to express yourself clearly and concisely. With case studies and real-life examples that demonstrate how English is used internationally in business, and full of ideas to help you get your communications right first time, How to Write Effective Business English sets the scene for describing the benefits of good Business English, ideal for multinational companies where communication is a priority. For native English speakers, it may mean un-learning things you were taught at school and learning how to save time by getting to the point more quickly in emails; for elementary to immediate English speakers, it focuses on the areas that are easy to get wrong. How to Write Effective Business English draws on the author's wealth of experience, using real-life international business scenarios to develop your skills and provide you with some answers that even your boss might not know. You will learn a system to help you quickly and easily write emails, letters, CVs and more. Featuring sections on punctuation and grammar, and checklists to help you assess how you are getting on before moving on to the next stage, How to Write Business English has been praised by both native and non-native writers of English as an indispensable resource.
The author combines detailed instruction with sound advice and more than 70 model letters that show how to write clear, concise business correspondence. Model letters include formal business announcements, credit applications, inquiry letters, sales letters, and many more. New in this edition are model letters via electronic communication, and pointers for using e-mail appropriately in business contexts.
With hundreds of ready-to-use model business letters that you can adapt for your own business correspondence! These clear, easy-to-follow sample letters cover the most important type of business correspondence: Proposals and requests for bids or information Claims, complaints, and policy statements Sales and solicitation letters And many more! They'll make your business communications quicker, easier, and more efficient by showing you how to create outstanding letters that get your point across—and get results you want. Effective phrases • Clear terminology • Proper format
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it's a formal printed letter or an email, the ability to write effective correspondence is essential for success-no matter what the industry. Containing more than 25 percent new material, The AMA Handbook of Business Letters provides readers with over 370 customizable model letters, divided into categories reflecting various aspects of business, including: * Sales, marketing, and public relations * Customer service * Human resources * Credit and collection * Letters to vendors and suppliers * Confirmations, requests, and replies * Permissions * And many more In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive-and now extensively updated-this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.
Table of Contents Introduction Letter Writing Etiquette Clarity of Communication Keep It Brief (KIB) Tips Before You Send Your Letter Check for Accuracy Proper Spelling aka English as is “Spiked.” Careful about the Titles… Correcting your boss’s Grammar Tone of Your Business Letter I Am so Angry… Capital Letters, Punctuation and Typos How to Address Letters/Salutations Conclusion Native English speakers! Author Bio Publisher Introduction When I was studying at the local management college, more than 3 decades ago, one of our professors told us students, “You may become senior ranking managers, as you get promoted to higher ranks in your jobs, but if you do not know how to write an impressive, businesslike, and thoroughly professional business letter, you are going to go nowhere on the ladder to the top.” Many of us coughed rather sheepishly, because according to us, we were already managers in our minds’ eye, and we had a secretary to take our dictation, shorthand, and rightly business letter for us. Naturally, we woke up to reality soon after, when we began to work on our different jobs, and often we had to take care of the correspondence ourselves. Some of the letters were too confidential to be handed over to the office typing pool. This was way back in the late eighties and early nineties, when letters were still written by hand, and sent by mail. We did not know that within the next 15 years, the whole world would be tied up with an electronic network, and correspondence would be done by tapping on a keyboard on a desktop screen. Also, this book is not restricted to letter writing to people in your own country or area. In this millennial world today, your job is to expand your horizons and that is why, this book is going to tell you all about writing letters in a global context. Also, you are going to be told something about cultures and traditions, and business environments of other lands and people, which may look strange to you, but that is the way business writing has been done for millenniums, according to their culture, standard of literacy, and society. Many people who are not quite well versed with office etiquette are under the impression that letter writing is something not very important because after all, you are messaging your clients, or you have one stereotyped format, which you send out as acknowledgment for every email sent to your company, with a paragraph telling the client that he is going to be contacted by somebody in the next 12 – 24 hours, and thank you for getting in touch with us. The mail, of course, has a do not reply address on top. You may think that this is a pretty nifty and modern way of tracking your correspondence, but in many parts of the world, where business dealings and environments are still pretty old-fashioned, a well-written letter is quite impressive, especially when the receiver makes his first impression on your correspondence, especially when it is a first-time letter to his company. I remember, way back in 87, when I was at university, in a comparatively small town, and went to the market, to buy some handmade traditional shoes, for which that particular town was famous all over the country. They did not speaking English, there.
Hundreds of model letters you can adapt and personalize for your own correspondence needs.