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Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating the practical obstacles when implementing any quality change. Focusing on the essentials of quality (strategies, principles and techniques) designing for quality is also discussed and new techniques for assessing the risks and costs of non-conformance are introduced. The result is an insight to quality engineering that will prove invaluable to engineering students and professionals.
From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
This fully revised second edition reflects the great expansion in urban ecology research, action, and teaching since 2015. Urban ecology provides an understanding of urban ecosystems and uses nature-based techniques to enhance habitats and alleviate poor environmental conditions. Already the home to the majority of the world’s people, urban areas continue to grow, causing ecological changes throughout the world. To help students of all professions caring for urban areas and the people, animals, and plants that live in them, the authors set out the environmental and ecological science of cities, linkages between urban nature and human health, urban food production in cities, and how we can value urban nature. The authors explore our responsibilities for urban nature and greening, ecological management techniques, and the use of nature-based solutions to achieve a better, more sustainable urban future and ensure that cities can climate change and become more beautiful and more sustainable places in which to live. This text provides the student and the practitioner with a critical scientific overview of urban ecology that will be a key source of data and ideas for studies and for sound urban management.
The book deals with the complexity of several concepts, like the following example. Quality is by no means a simple or single concept: it can mean compliance with pre-determined specifications of processes or outputs; it can mean assessment of outcomes or gatekeeping - in other words - assuring the quality of the inputs; etc. The parallels with measuring productivity are obvious: if you cannot get good handles on outputs, then use inputs (and then politicians wonder why productivity appears to stagnate in services). This problem of the simple becoming complicated was understood by the Japanese at the inception of their ``productivity movement'. Having carefully analyzed how Europe had adopted and adapted American productivity techniques and approaches and being faced with a turbulent system of industrial relations and a poor quality image, the initiators of the Japanese productivity movement came to the conclusion that at least a cease-fire and at best a treaty had to be negotiated between organised labour, management and government. The resulting 1955 productivity principles are being addressed in the book.
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