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This book presents a systematic description of the initiatives taken towards e-governance by the Central Government and some selected state governments and analyses the factors that hamper its growth in India.
E-Governance has been one of the strategic sectors of reform in India since late 1990s under the rubric of ‘good governance’ agenda promoted by International Organizations. As India’s policy focus changed towards economic liberalization, deregulation and privatization proliferating domestic and foreign investment, ICT (Information Communication Technology) has been one of the leading areas for such heightened investment. Consequently, there has been a burgeoning interest in deploying ICT, in revamping the public service delivery and eventually the overall system of governance. This book analyses e-Governance in India and argues that such initiatives did not take place in isolation but followed in the footsteps of broader governance reform agenda that has already made considerable impact on the discourses and practices of governance in India. Employing interdisciplinary methodology by combining approaches from the Political Sciences, Sociology and Postcolonial/ transcultural studies, this book presents a qualitative account of the policies and practices of e-Governance reform in India along with a detailed case study of the Common Services Centres (CSCs) Scheme under the National e-Governance Plan of the Government of India and its resultant impact on the overall system of governance. It unfolds general theoretical issues in terms of the relationship between technology and governance and the entanglement of politics, technology and culture in the complex whole of governance. This furthers our understanding of the impact of the transnational governance reform agenda on post-colonial and post-communist societies of the developing world. Making an important and original contribution to the emerging field of e-Governance and to the existing body of research on governance in general, this book will be of interest to students and scholars of Political Science, Political Sociology, South Asian Politics and Governance.
From Government to E-Governance: Public Administration in the Digital Age will aim to provide relevant theoretical frameworks, past experiences, and the latest empirical research findings in the area of public administration systems that existed in earlier civilizations, as well as e-governance-introduced modern times. The target audience of this book will be composed of academics, students, civil servants, researchers, and policy advisors teaching and studying public administration and public policy, thinking to bring administrative reforms and working in government.
The book discusses the concepts of E-Governance from the understanding of a naïve user. While providing introduction to the concept, it shows the status of E-Governance in India through various measures, and its progress through different case studies. The historical development of E-Governance around the world and its rise in few developed and developing nations have also been discussed. The book also elaborates the establishment of E-Governance in India in detail and then compares the progress in Indian states through different measures and metrics. The structure of the E-Governance in India has been explained, including the explanation of the details related to National E-Governance Plan. The book is a combination of theoretical and practical concepts defined over various aspects of E-Governance in India. This book serves as the first stage reading material for any individual working in the Indian region on E-Governance.
In the current era, e-Governance has emerged as a most prominent tool for strengthening democracy. Therefore, in the year 2006, the Government of India launched National e-Governance Plan (NeGP) which encompasses thirty-one Mission Mode Projects to automate high priority tasks associated with rural and urban areas of the country. However, the government is spending an enormous amount of funds in deployment of e-Governance; still, the success ratio of e-Governance projects in India is not overwhelming. The fourteen chapters within this fascinating compendium act as precious gems, reflecting light on diversified aspects of the intents converged towards e-Governance in India via evolution, implementation challenges, impact on societal issues, development of novel frameworks, involved legal issues and prospects. This book is an attempt to investigate the dominating aspects of conquering the objectives of e-Governance. Moreover, it will also encompass plausible, reengineered, conceptual frameworks which have not been discovered heretofore in order to combat with dominating obstacles. Additionally, it will contain a compendium of knowledge about the future of e-Governance in the Indian context. The major highlights of this book are given as followed: 1. Depiction of the current scenario of e-Governance in India from an international perspective; 2. Identification of aspects of the successful implementation of e-Governance; 3. Reengineering of existing methodologies in order to rejuvenate the existing scenario; 4. Major prospects of e-Governance in India; 5. Legal issues involved in e-Governance; 6. Exemplary case studies about successful e-Governance deployment from pioneering countries of the domain.
This book highlights the electronic governance in a smart city through case studies of cities located in many countries. “E-Government” refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits are less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions. The book is divided into three parts. • E-Governance State of the Art Studies of many cities • E-Governance Domains Studies • E-Governance Tools and Issues
DIGITAL CITIES ROADMAP This book details applications of technology to efficient digital city infrastructure and its planning, including smart buildings. Rapid urbanization, demographic changes, environmental changes, and new technologies are changing the views of urban leaders on sustainability, as well as creating and providing public services to tackle these new dynamics. Sustainable development is an objective by which the processes of planning, implementing projects, and development is aimed at meeting the needs of modern communities without compromising the potential of future generations. The advent of Smart Cities is the answer to these problems. Digital Cities Roadmap provides an in-depth analysis of design technologies that lay a solid foundation for sustainable buildings. The book also highlights smart automation technologies that help save energy, as well as various performance indicators needed to make construction easier. The book aims to create a strong research community, to have a deep understanding and the latest knowledge in the field of energy and comfort, to offer solid ideas in the nearby future for sustainable and resilient buildings. These buildings will help the city grow as a smart city. The smart city has also a focus on low energy consumption, renewable energy, and a small carbon footprint. Audience The information provided in this book will be of value to researchers, academicians and industry professionals interested in IoT-based architecture and sustainable buildings, energy efficiency and various tools and methods used to develop green technologies for construction in smart cities.
ABOUT THE BOOK The book draws on the diagnostic study of E-Governance projects in India, carried out with an objective to capture the inter-dependence of technology (IT), people (functionaries), processes and systems. The study employed a combination of participatory and management tools and techniques. Through in-depth analysis and academic rigour, the book covers the following vital aspects of E-Governance: ? Business Process Reengineering (BPR) and change management, ? Strategy formulation, and ? Citizen-centric E-Governance system design. The book emphasises that the success of E-Governance initiatives hinges on institutional changes and not only on introduction of IT, and it requires a coherent integration of IT, people and the processes. The National e-Governance Plan (NeGP) in India has provided a big platform for scaling up initiatives under E-Governance across the country. It offers big opportunity for the Government to transform its functioning. Though there have been a number of successful pilot projects under E-Governance in the country, a complete roll out will require successful handling of complex issues of system design ? process reengineering, work culture management, capabilities, organisational development, citizens? aspirations and so on. The book provides invaluable insights about E-Governance system design and management, and will contribute significantly for operationalising NeGP.
"This book provides a comprehensive, integrative, and global assessment of the e-government evolution in terms of real-life success and failure cases"--Provided by publisher.
This book examines issues related to changing banking industry and the challenges in customer relationship management (CRM). The book should appeal to the students of economics, commerce and business management. It would also serve the purpose of banking executives, researchers and others interested in understanding CRM in Indian banking industry.