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A New York Times Notable Book One of the Best Books of the Year The Washington Post • The Cleveland Plain-Dealer • Rocky Mountain News In this brilliant, lively, and eye-opening investigation, Tom Vanderbilt examines the perceptual limits and cognitive underpinnings that make us worse drivers than we think we are. He demonstrates why plans to protect pedestrians from cars often lead to more accidents. He uncovers who is more likely to honk at whom, and why. He explains why traffic jams form, outlines the unintended consequences of our quest for safety, and even identifies the most common mistake drivers make in parking lots. Traffic is about more than driving: it's about human nature. It will change the way we see ourselves and the world around us, and it may even make us better drivers.
Since the very earliest years of aviation, it was clear that human factors were critical to the success and safety of the system. As aviation has matured, the system has become extremely complex. Bringing together the most recent human factors work in the aviation domain, Advances in Human Aspects of Aviation covers the design of aircrafts for the comfort and well being of the passenger. The book discusses strategies and guidelines for maximizing comfort, the design of aircrafts including cockpit design, and the training and work schedules for flight attendants and pilots. It is becoming increasingly important to view problems not as isolated issues that can be extracted from the system environment, but as embedded issues that can only be understood as a part of an overall system. In keeping with a system that is vast in its scope and reach, the chapters in this book cover a wide range of topics, including: Interface and operations issues from the perspectives of pilots and air traffic controllers, respectively. Specific human performance issues, studied from within the context of the air transportation system Issues related to automation and the delineation of function between automation and human within the current and future system The U.S. air traffic modernization effort, called NextGen Diverse modeling perspectives and methods Safety and ethics as driving factors for change Cognition and work overload Empirical research and evaluation of the air transportation domain As air traffic modernization efforts begin to vastly increase the capacity of the system, the issues facing engineers, scientists, and other practitioners of human factors are becoming more challenging and more critical. Reflecting road themes and trends in this field, the book documents the latest research in this area.
Effective use of driving simulators requires considerable technical and methodological skill along with considerable background knowledge. Acquiring the requisite knowledge and skills can be extraordinarily time consuming, yet there has been no single convenient and comprehensive source of information on the driving simulation research being conduc
This Transportation Research Record contains 22 papers on human performance or simulation and visualization. Among the topics discussed are the following: crash involvement of young novice drivers; factors affecting the safety of young and older drivers; behavioral classification of passing maneuvers; in-vehicle text messages; measuring performance for the Federal Aviation Administration's safety oversight system; driver eye glance behavior during lane change decision, lane changes, and straight-ahead driving; driver fatigue, distraction, and performance; eye glance behavior during in-vehicle secondary tasks; multifunction interfaces in vehicles; interface workload of in-vehicle information systems; human-machine interface design for intelligent speed adaptation; an automated real-time driver warning system; fuzzy sets for evaluating driver perception of variable message signs; video advertising signs and traffic safety; message display formats of portable variable message signs; in-vehicle Global Positioning System data for evaluating deceleration at stop sign-controlled intersections; simulator evaluations of driving with vision impairments and visual aids; a driving simulator for work zone design; the application of visualization to transportation systems; a four-dimensional interactive visualization system for transportation management and traveler information; and virtual reality visualization of microscopic traffic simulations.
Human error is involved in more than 90 percent of traffic accidents, and of those accidents, most are associated with visual distractions, or looking-but-failing-to-see errors. Human Factors of Visual and Cognitive Performance in Driving gathers knowledge from a human factors psychology standpoint and provides deeper insight into traffic -user beh
Data Analytics for Intelligent Transportation Systems provides in-depth coverage of data-enabled methods for analyzing intelligent transportation systems (ITS), including the tools needed to implement these methods using big data analytics and other computing techniques. The book examines the major characteristics of connected transportation systems, along with the fundamental concepts of how to analyze the data they produce. It explores collecting, archiving, processing, and distributing the data, designing data infrastructures, data management and delivery systems, and the required hardware and software technologies. It presents extensive coverage of existing and forthcoming intelligent transportation systems and data analytics technologies. All fundamentals/concepts presented in this book are explained in the context of ITS. Users will learn everything from the basics of different ITS data types and characteristics to how to evaluate alternative data analytics for different ITS applications. They will discover how to design effective data visualizations, tactics on the planning process, and how to evaluate alternative data analytics for different connected transportation applications, along with key safety and environmental applications for both commercial and passenger vehicles, data privacy and security issues, and the role of social media data in traffic planning. Data Analytics for Intelligent Transportation Systems will prepare an educated ITS workforce and tool builders to make the vision for safe, reliable, and environmentally sustainable intelligent transportation systems a reality. It serves as a primary or supplemental textbook for upper-level undergraduate and graduate ITS courses and a valuable reference for ITS practitioners. - Utilizes real ITS examples to facilitate a quicker grasp of materials presented - Contains contributors from both leading academic and commercial domains - Explains how to design effective data visualizations, tactics on the planning process, and how to evaluate alternative data analytics for different connected transportation applications - Includes exercise problems in each chapter to help readers apply and master the learned fundamentals, concepts, and techniques - New to the second edition: Two new chapters on Quantum Computing in Data Analytics and Society and Environment in ITS Data Analytics
Every year roughly 100,000 fatal and injury crashes occur in the United States involving large trucks and buses. The Federal Motor Carrier Safety Administration (FMCSA) in the U.S. Department of Transportation works to reduce crashes, injuries, and fatalities involving large trucks and buses. FMCSA uses information that is collected on the frequency of approximately 900 different violations of safety regulations discovered during (mainly) roadside inspections to assess motor carriers' compliance with Federal Motor Carrier Safety Regulations, as well as to evaluate their compliance in comparison with their peers. Through use of this information, FMCSA's Safety Measurement System (SMS) identifies carriers to receive its available interventions in order to reduce the risk of crashes across all carriers. Improving Motor Carrier Safety Measurement examines the effectiveness of the use of the percentile ranks produced by SMS for identifying high-risk carriers, and if not, what alternatives might be preferred. In addition, this report evaluates the accuracy and sufficiency of the data used by SMS, to assess whether other approaches to identifying unsafe carriers would identify high-risk carriers more effectively, and to reflect on how members of the public use the SMS and what effect making the SMS information public has had on reducing crashes.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
The Transportation Research Board's National Cooperative Highway Research Program (NCHRP) Synthesis 311: Performance Measures of Operational Effectiveness for Highway Segments and Systems examines the use of performance measures for the monitoring and operational management of highway segments and systems.