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Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.
Whether they are working in print, interactive, environmental, or web-based design, designers will learn how to apply color theory to their work in order to communicate and entertain. Graphic design professors John Drew and Sarah Meyer explain all of the technical issues that are relevant to communicating with color in 2-D and 3-D environments and in still and moving images. This invaluable guide arms designers with all the in-depth technical information that they need about color theory, color systems, mixing, removal, pigments, inks, papers, and printing. Graphic design students and educators will also appreciate Drew and Meyer’s considerations of how human beings perceive and react to color in every aspect of their daily lives. Featuring over 200 dynamic samples of graphic design and color usage from around the world, this guide is an unrivaled resource and an excellent choice for course adoptions.
The Toxic Spew is back, and in even more trouble than usual. WOOP WOOP WOOP! ALARM ALARM ALARM! It's chaos once more on the bridge of the Toxic Spew. But this time, the ship's problems are of a most human nature - they've run out of food! Mutiny, cannibalism and plain old theft are suggested as potential problem-solvers, but Captain Harvey politely requests that the crew buck their ideas up and think of something else. At which point the ISS is mentioned - no, not the International Space Station! - the Interstellar Service Station . . . But the ISS is spookily deserted when the team arrive, and it's not long before Harvey suspects there's something fishy going on... and he's not just talking about the Spew's malfunctioning rubbish chute. Can Harvey unite his crew one more time and solve the mystery of the abandoned space station? Will Scrummage really eat Yargal if they don't find some food? And will Harvey EVER get home? Join the gang for another rip-roaring, space-hopping and (frankly) stomach-turning adventure on the universe's worst intergalactic rubbish truck - and see if you can spot the special input from kids on The Story Adventure!
Unlock the mysteries of the hit horror video game Bendy and the Ink Machine in this terrifying, in-world guidebook! Dreams do come true at Joey Drew Studios!Welcome to Joey Drew Studios! As a new animator, it's your job to carry on Mr. Drew's legacy of iconic characters like Bendy, Boris the Wolf, and Alice Angel! In this handy guidebook, you'll learn how to get around the studio, operate our state-of-the-art Ink Machine, and work well with our dedicated staff of creatives and crew members. Mr. Drew himself has even included a walk-through of all the tasks you'll need to complete to make it out of your first week alive, as well as an excerpt from his memoir The Illusion of Living, to inspire you to carry our company mission forward.In time, we hope you'll find a home here at our studios. Who knows? After a while, you may never want to leave!Don't miss this terrifying in-world guidebook, your key to unlocking the mysteries of Bendy and the Ink Machine!
The Nineteenth Edition of the Federal Regulatory Directory is a comprehensive guide for understanding the complex world of federal regulation. It provides detailed profiles of the most important regulatory agencies, including their history, priorities, actions, and landmark decisions. The book also features overviews of independent and self-regulatory agencies, as well as the global and state-level impacts of federal regulation. Whether you are new to the topic or an expert, the Federal Regulatory Directory can be a valuable resource for students, researchers, professionals, and anyone who wants to understand how federal regulation works and how it affects their daily lives.
Winner of a 2012 Shingo Research and Professional Publication AwardDemystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by
"Students on campus tell you what you really want to know"--Cover.