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Lined 6x9 journal with 108 blank pages. This is the perfect and inexpensive birthday, Anniversary, Valentine's day, or any occasion gift for hotel receptionists to doodle, sketch, put stickers, write memories, or take notes in.
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
"Campbell has mastered the art of generating a sense of sustained unease." The Washington Post. A new masterpiece from the master of suspense. Tower of Fear is a lost horror film starring Karloff and Lugosi. A film historian who locates a copy dies while fleeing something that terrified him. His friend Sandy Allan vows to prove he found the film. She learns how haunted the production was and the survivors of it still are. It contains a secret about Redfield, a titled family that owns a favourite British food, Staff o’ Life. The Redfield land has uncanny guardians, and one follows Sandy home. To maintain its fertility Redfield demands a sacrifice, and a band of new age travellers is about to set up camp there… FLAME TREE PRESS is the imprint of long-standing Independent Flame Tree Publishing, dedicated to full-length original fiction in the horror and suspense, science fiction & fantasy, and crime / mystery / thriller categories. The list brings together fantastic new authors and the more established; the award winners, and exciting, original voices. Learn more about Flame Tree Press at www.flametreepress.com and connect on social media @FlameTreePress.
Important American periodical dating back to 1850.
Heres your perfect holiday read! When Tricia left the childrens home aged 17, the exceedingly dark and onerous cloud continued to follow her! She was still very much in survival mode when at 21, she bumped into John, a middle-class ex-hippie, with just a tatty suitcase and a fiver to his name. Despite an extremely turbulent courtship, three years later they finally tied the knot. Over the years, and in spite of very limited resources, they still managed to embark on a number of hilarious and ill-fated holidays abroad. These vacations begin with their tragic Greek honeymoon, followed close on the heels by a girls day trip to France that goes horribly wrong. You will be shaking your head in despair when you read about her camping disasters, numerous timeshare travesties, and hopelessly stressful European hotel breaks, as well as the lengths she is willing to go to, just to get an extra Disney ticket! For your own well-being and safety, when you next take a flight, do check the name of the lady sitting next to you. If she answers to the name of Tricia Bennett, it may be wise at that point to quietly leave the plane and reschedule your flight! Oh, and just incase your eyesight is as seriously deficient as hers, the two little figures parachuting out of the plane are the pilot and co pilot, baling out while they still have the chance to do so!
"First published in Great Britain by Penguin Random House UK in 2015"--Copyright page.
Red Odyssey is a travel book written by Marat Akchurin for those who have a passion for reading good adventure and historical fiction. Through a kaleidoscope of individual perspectives, the author explores and describes the collective historical experience of a multi-ethnic and multi-confessional nation living in a crumbling totalitarian state. Red Odyssey is not a political treatise, sociological analysis, or history book about Central Asia during the former Soviet Union. It is rather a tale of adventures of a time traveler trying to survive in a surrealistic society permeated with hypocrisy. The ruling regime is captive to its own lies. So it falsifies the past, it falsifies the present, and it falsifies the future. Imperial propaganda transforms reality into fiction. The goal of Red Odyssey is to reverse the fabricated verisimilitude of their false utopia into the harsh truth of reality. Akchurin's keen, perceptive eye, his taste for adventure, and his intimate knowledge of this fractured superpower—its history, cultures, legends, folklores, politics, and ethnicities—leave no stone unturned in his relentless exploration of places long ignored and misunderstood by the West.
When the mother of an autistic young man hires a call girl to make him happy, three lives collide in unexpected and moving ways ... changing everything. A devastatingly beautiful, rich and thought-provoking novel that will warm and break your heart... 'One of the best writers of her generation' John Marrs, author of The One 'A brilliant premise, executed beautifully ... such a moving, tender and unexpected read' Catherine Isaac, author of Messy, Wonderful Us 'I guarantee you will not read anything like it this year ... you will fall in love with this book' Miranda Dickinson, author of Our Story 'Incredibly moving, gripping, and full of heart ... The novel everyone will be talking about this year' Gill Paul, author of The Secret Wife _______________ Sebastian James Murphy is twenty years, six months and two days old. He loves swimming, fried eggs and Billy Ocean. Sebastian is autistic. And lonely. Veronica wants her son Sebastian to be happy ... she wants the world to accept him for who he is. She is also thinking about paying a professional to give him what he desperately wants. Violetta is a high-class escort, who steps out into the night thinking only of money. Of her nursing degree. Paying for her dad's care. Getting through the dark. When these three lives collide – intertwine in unexpected ways – everything changes. For everyone. A topical and moving drama about a mother's love for her son, about getting it wrong when we think we know what's best, about the lengths we go to care for family ... to survive ... This Is How We Are Human is a searching, rich and thought-provoking novel with an emotional core that will warm and break your heart. _______________ 'Every now and then you read a book that takes your breath away. This is How We Are Human does just that ... you feel from the first page to the last' Liz Fenwick, author of The River Between Us 'A writer of beautiful sentences, and they are in abundance. This sensitive subject is treated with the utmost care' Nydia Hetherington, author of A Girl Made of Air 'Such a complex and emotive book' Claire King, author of The Night Rainbow 'It had me gripped from the start and changed the way I see the world. Beautiful, bold and compelling – another fearless story from Beech' Katie Marsh, author of Unbreak Your Heart 'A searching, rich and thought-provoking novel with an emotional core' LoveReading 'This book is just what the world needs right now' Fiona Mills, BBC 'Oh, Sebastian, I'll never forget him. Heart is always at the core of Louise's books and this one is no exception' Madeleine Black, author of Unbroken 'What a brave and prejudice busting story this is ... brava' S. E. Lynes, author of Can You See Her 'A convincing, bittersweet tale of misplaced kindness, a myriad types of vulnerability, and unexpected consequences ... All the stars and more' Carol Lovekin, author of Wild Spinning Girls 'A tender, insightful read' Michael J. Malone, author of A Song of Isolation 'An exceptional book that will make you laugh, cry and feel better for having read it' Audrey Davis, author of Lost in Translation 'The most exquisite and moving story I have read in a very long time’ Book Review Café ‘I don’t know of another writer who portrays characters so true, flaws and all … mesmerising, the characters are beautiful but, more importantly, they’re REAL’ J. M. Hewitt, author of The Quiet Girls For fans of Maggie O’Farrell, David Nicholls, Ali Smith and JoJo Moyes.