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In the fast-paced world of hospitality, the concept of Corporate Social Responsibility (CSR) has evolved significantly over the years. Professor Dr. Azilah Kasim, a renowned expert in the field, takes us on a captivating journey through the evolution of CSR in the hotel sector, from her early days as a PhD student to her groundbreaking research today. At the heart of her talk is the exploration of what CSR truly means and the challenges of linking it to the tourism industry. In the past, hotels struggled to understand how their operations could align with CSR principles. However, Professor Kasim sheds light on the changing landscape and the increasing emphasis on environmental responsibility within the hotel sector. But it doesn’t stop there. The talk takes an exciting turn as it delves into the shifting expectations for hotels to focus on social responsibility. Professor Kasim shares her team’s groundbreaking research on the critical success factors of community-related CSR in hotels. This research not only provides valuable insights into the industry but also offers practical solutions for hotels looking to make a positive impact on the communities they serve. Professor Kasim’s talk is a testament to the transformative power of research and the potential for hotels to be agents of change. It challenges our understanding of CSR in the hotel sector, encouraging us to rethink our approach and embrace a more sustainable and socially responsible future.
Qualitative research has never been a popular research design within Malaysian academics and research environment. Understanding the convention and fundamentals of conducting a qualitative research is important as it offers a different approach and generates a range of information of different quality from the quantitative approach. The compilation of the five articles included in this book has been carefully selected so that this book of reading represents different issues and problems that may arise when conducting a qualitative research. This book provides a good description of the research processes and issues that may also be encountered by other researchers especially those that are novice in qualitative research. The readings of the different research compiled in this book will hopefully contribute to the growing field of qualitative research as a research design among educators, researchers and professionals in Malaysia.
Paul Hawken believes that the impending ecological catastrophe cannot be prevented by individuals - only big business is powerful and influential enough to reverse the present trend. In this book he sets out to show the need for a new relationship between governments and businesses, believing that their present collusion against the public is undemocratic.
The IABC Handbook of Organizational Communication THIS NEW EDITION of The IABC Handbook of Organizational Communication contains a comprehensive collection of practical knowledge about successful corporate communication and its effect on an organization as a whole. Thoroughly revised and updated to meet the realities of today’s organizational environment, the second edition of The IABC Handbook of Organizational Communication includes fresh case studies and original chapters. This vital resource contains information that is relevant to communicators in any organization, from global conglomerates to small businesses, public companies to private firms, and for-profits to nonprofits. The expert contributors cover a wealth of relevant topics, including how to excel at executive communication and executive coaching, an in-depth examination of communication counsel, a review of communication and ethics as a whole, a review of corporate social responsibility and sustainability issues, and how to prepare for communication during a crisis. The book also contains information on current issues and trends such as the effects of the recent recession and new technologies that affect strategic communication management. A review of internal and employee communication issues, the growing need for international and multicultural communication, and strategies for combining traditional and social media are explored in detail. Whether you are a professional communicator or a corporate executive without a background in the communication discipline, you will gain new insight into traditional and emerging issues in organizational communication and learn what it takes to reach stakeholders both inside and outside the organization.
This book provides a critical review of the theory and practice of University Social Responsibility. In addition to addressing the nature of and concepts surrounding University Social Responsibility, as well as its ties to areas such as service learning or engaged scholarship, the book also presents effective practices from around the world. Dedicated chapters demonstrate how University Social Responsibility can manifest itself in different types (civic, moral, economic or global responsibility), levels (local, national, regional or international), and formats (partnership, venture or joint project), depending on local contexts and needs. The book also focuses on three areas of work – educating students to take on social responsibility, broadening access to education, and applying knowledge to societal problems – to highlight the potential and viable ways University Social Responsibility can be employed to promote quality of life in society. Offering a unique resource, it is intended to stimulate thinking and expand the repertoire of all educators, administrators, and organizations who wish to incorporate societal needs into their core mission and promote quality of life in different communities around the world.
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Profound and conceptual analysis of linkages between CSR and financial performance Overview of recent empirical studies in CSR Econometric analysis of relation between corporate social and firm performance
Containing chapters by some of the world's leading experts and scholars on the subject, this book provides a broad context for intercultural competence. Including the latest research on intercultural models and theories, it presents guidance on assessing intercultural competence through the exploration of key assessment principles.
Law has become a buyer's market, and it's never going back. Re-envisioning the purpose of law firms and the role of lawyers, Jordan Furlong has designed a transformative client-first law firm that rethinks the business model, culture, service, competitiveness, growth strategies, diversity, and leadership of modern legal enterprises.