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The Department of State's Bureau of Diplomatic Security (DS) protects people, information, and property at over 400 locations worldwide and has experienced a large growth in its budget and personnel over the last decade. DS trains its workforce and others to address a variety of threats, including crime, espionage, visa and passport fraud, technological intrusions, political violence, and terrorism. This report examined: (1) how DS ensures the quality and appropriateness of its training; (2) the extent to which DS ensures that training requirements are being met; and (3) any challenges that DS faces in carrying out its training mission. Charts and tables. This is a print on demand edition of an important, hard-to-find publication.
Diplomatic Security: Expanded Missions and Inadequate Facilities Pose Critical Challenges to Training Efforts
In response to increasing threats to U.S. personnel and facilities at overseas diplomatic posts since 1998, the Department of State (State) has taken a number of steps to enhance its risk management and security efforts. State's Bureau of Diplomatic Security (Diplomatic Security) leads many of these efforts with assistance from other bureaus and U.S. government agencies. Given the ongoing threats and the amount of resources needed to counter them, GAO has identified 11 key issues regarding Diplomatic Security that warrant significant Congressional oversight to monitor the cost, progress, and impact: Diplomatic Security Funding: Diplomatic Security funding has increased considerably in reaction to a number of security incidents overseas and domestically. In fiscal year 2016, total funding for Diplomatic Security operations--which includes its bureau managed funds as well as other funding such as personnel salaries--was almost $4.8 billion. Diplomatic Security Staffing Challenges: Diplomatic Security's workforce--including 3,488 direct-hire, 1,989 other U.S. government, and 45,870 contract personnel--continues to grow. However, potential challenges exist regarding the distribution of domestic and overseas positions, posting fully qualified individuals in the assignments with the greatest needs, and ongoing efforts to fill language-designated positions. Physical Security of U.S. Diplomatic Facilities: Diplomatic Security and the Bureau of Overseas Buildings Operations collaborate to meet safety standards when constructing new embassies and mitigating risks at existing facilities. However, GAO made recommendations to address gaps in State's security related activities and processes. Physical Security of Diplomatic Residences and Other Soft Targets: State has taken steps to address residential security vulnerabilities and manage risks at schools and other soft targets overseas. However, GAO recommended actions to address weaknesses in State's efforts. Security Training Compliance: While State has robust security training requirements, it lacks consistent monitoring and enforcement processes, particularly for its Foreign Affairs Counter Threat training and for security refresher briefings at posts. Embassy Crisis and Evacuation Preparedness: Gaps in State's implementation and monitoring of crisis and evacuation preparedness could endanger staff assigned to overseas posts and the family members accompanying them. GAO has recommended actions to address these issues. Department of Defense (DOD) Support to U.S. Diplomatic Missions: Following the Benghazi attacks, DOD increased its support to U.S. diplomatic missions by creating dedicated military forces to respond to crises and expanding the Marine Security Guard program at overseas missions. However, State and DOD reported that they have experienced some logistical and other challenges. Dissemination of Threat Information: State has processes for communicating threat information to post personnel and U.S. citizens in-country. However, post personnel--including locally employed staff--have not always received important information in a timely manner. GAO has recommended steps State needs to take to address this concern. Countering Human Intelligence Threats: Foreign intelligence entities from host nations and third parties are motivated to collect information on U.S. operations and intentions. State has established measures to counter the human intelligence threat and works with other U.S. government agencies to identify and assess this threat. Ensuring Information Security: GAO has designated federal information security as a government-wide high-risk area and made recommendations to address these issues. State faces evolving threats and challenges to maintaining obsolete technology, defining clear roles and responsibilities for information security, and overseeing technology contractors. Status of Recommendations Made in Reports following the Benghazi Attack: In response to the Benghazi attack, State formed interagency teams to evaluate the security at 19 dangerous posts, convened an Accountability Review Board (ARB) to investigate the attack, and established panels to conduct further assessments. As of June 2017, State reported having addressed recommendations as follows: 268 of 287 made by the interagency teams, 26 of 29 by the ARB, and 64 of 75 by the panels. Terrorist attacks against U.S. diplomats and personnel overseas have led to increased attention of State's diplomatic security efforts. In this special publication, GAO identifies key issues affecting Diplomatic Security for Congressional oversight. These issues were identified from a body of related GAO work and State and other reports. GAO also interviewed U.S. officials from State and other agencies to obtain their views on key issues, obtain updated information and data, and follow up on actions they have taken on past GAO and other oversight report recommendations. What GAO Recommends: While State has taken steps to close recommendations made in past GAO reports, GAO identified 27 open recommendations from these reports (as of August 2017) that it believes should be given high priority for implementation. Of the 27 priority recommendations, 24 were related to diplomatic security.
Is the State Department doing enough to keep U.S. personnel safe? U.S. personnel overseas can be targets of terrorism, violence, and crime—particularly while in transit. From 1998 to 2015, State Department personnel were attacked more than 100 times while traveling outside of embassy compounds, with many of the worst attacks occurring while victims were in motorcades, official vehicles, or other forms of transportation. The Department of State has taken steps to protect personnel in transit, but we found opportunities to enhance transportation policies, training, and communications, and made multiple recommendations to that end. What GAO Found The Department of State (State) has established policies related to transportation security for overseas U.S. personnel, but gaps exist in guidance and monitoring. GAO reviewed 26 posts and found that all 26 had issued transportation security and travel notification policies. However, policies at 22 of the 26 posts lacked elements required by State, due in part to fragmented implementation guidance on what such policies should include. State also lacks a clear armored vehicle policy for overseas posts and procedures for monitoring if posts are assessing their armored vehicle needs at least annually as required by State. These gaps limit State's ability to ensure that posts develop clear policies that are consistent with State's requirements and that vehicle needs for secure transit are met. While State provides several types of training related to overseas transportation security, weaknesses exist in post-specific refresher training. Regional security officers (RSO) receive required training related to transportation security in special agent courses, and nonsecurity staff reported receiving relevant training before departing for posts—including on topics such as defensive driving and the importance of taking personal responsibility for one's security—as well as new arrival briefings at posts. At most of the 9 posts GAO visited, however, staff had difficulty remembering key details covered in new arrival briefings or described the one-time briefings as inadequate. State's requirements for providing refresher briefings are unclear, potentially putting staff at greater risk. State uses various systems at overseas posts to communicate time-sensitive information related to transportation security, but several factors hinder its efforts. RSOs and other post officials are responsible for communicating threat information to post personnel. However, at 4 of the 9 posts it visited, GAO learned of instances in which staff did not receive important threat information in a timely manner for various reasons. In one case, this resulted in an embassy vehicle being attacked with rocks and seriously damaged while traveling through a prohibited area. In addition, while all 9 of the posts GAO visited require that personnel notify the RSO before traveling to certain locations, personnel at more than half of the 9 posts said they were unaware of these requirements or had difficulty accessing required travel notification systems. Timely communication is critical for managing transportation security risks, and failure to communicate important transportation-related information and receive such information promptly could leave overseas personnel facing avoidable security risks. Why GAO Did This Study U.S. diplomatic personnel posted overseas continue to face threats to their security. According to State, personnel and their families are particularly vulnerable when traveling outside the relative security of diplomatic work facilities or residences. In many serious or fatal attacks on U.S. personnel over the last three decades, victims were targeted while in motorcades, official vehicles, or otherwise in transit. GAO was asked to review how State manages transportation-related security risks to U.S. diplomatic personnel overseas. For this report, GAO evaluated the extent to which State, with regard to transportation security at overseas posts, has (1) established policies, guidance, and monitoring; (2) provided personnel with training; and (3) communicated time-sensitive information. GAO reviewed agency documents and met with key officials in Washington, D.C. GAO also reviewed policies from a judgmental sample of 26 posts—primarily higher-threat, higher-risk locations—and conducted fieldwork and met with officials at 9 of these posts. This is the public version of a sensitive but unclassified report issued in September 2016. What GAO Recommends GAO is making eight recommendations in this report to help State improve its management of transportation-related security risks by enhancing associated policies, guidance, and monitoring; clarifying its requirements for refresher briefings; and better communicating time-sensitive information. State agreed to take steps for all but one recommendation—the need to clarify its requirements for refresher briefings. GAO continues to believe this is needed as discussed in the report.
"Department of State's (State) Bureau of Diplomatic Security (Diplomatic Security) protects people, information, and property at over 400 locations worldwide and has experienced a large growth in its budget and personnel over the last decade. Diplomatic Security trains its workforce and others to address a variety of threats, including crime, espionage, visa and passport fraud, technological intrusions, political violence, and terrorism. To meet its training needs, Diplomatic Security relies primarily on its Diplomatic Security Training Center (DSTC).GAO was asked to examine (1) how Diplomatic Security ensures the quality and appropriateness of its training, (2) the extent to which Diplomatic Security ensures that training requirements are being met, and (3) any challenges that Diplomatic Security faces in carrying out its training mission. GAO examined compliance with accreditation processes; analyzed data and documentation related to the agency's training efforts; and interviewed officials in Washington, D.C., and five overseas posts."
Discusses the Dept. of State's Bureau of Diplomatic Security (DS), which is responsible for the protection of people, information, and property at over 400 embassies, consulates, and domestic locations. Since the 1998 bombings of U.S. Embassies in East Africa, the scope and complexity of threats facing Americans abroad and at home has increased. Diplomatic Security must be prepared to counter threats such as crime, espionage, and passport fraud, technological intrusions, political violence, and terrorism. This statement discusses: (1) the growth of DS's missions and resources; and (2) the challenges DS faces in conducting its work. Illustrations.

The Diplomat's Shield

United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia

Published: 2010

Total Pages: 110


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