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Restructure the LAPD Training Group to allow the centralization of planning; instructor qualification, evaluation, and retention; and more efficient use of resources.
A must-have guide for all law enforcement personnel, this state-of-the-art book helps develop and sharpen the verbal skills so important to modern police work. Based on actual situations that bring the realities of the profession to life, it focuses on the challenges faced by today's community police officers, and offers practical and often lifesaving instruction in a wide range of communication skills.KEY TOPICS: Begins each chapter with theory and quickly moves to real-life applications, with many examples of dialogue (both effective and ineffective) between officers and citizens. Covers such skills as interviewing, notetaking, conflict resolution, problem-solving, dealing with handicapped persons, coping with job-related stress, domestic violence, sensitivity and diversity issues, assertiveness, use of authority, sexual harassment, and more. Emphasizes officer safety and shows how effective communication skills can defuse an explosive situation. Features real-world policing scenarios throughout, and helps readers learn to recognize and handle the kinds of manipulative ploys often used by persons who are breaking the law so that they can perform their jobs more effectively and with a higher degree of safety. MARKET: For recruits, veteran police officers, and others in the criminal justice profession.
Effective Communication in Criminal Justice is the perfect companion for any criminal justice course that discusses communication and writing. Authors Robert E. Grubb and K. Virginia Hemby teach you how to be both an effective writer and communicator—essential skills for anyone interested in criminal justice. Going beyond report writing, this book helps you become more confident presenter and digital communicator while encouraging you to adapt your communication style to meet the needs of diverse populations. You will not only improve your communication and writing skills, but also gain specific strategies for succeeding in careers related to policing, courts, corrections, and private security. Key Features Specific coverage of effective communication strategies that relate to each area of criminal justice, offers you a robust overview of all aspects of communication in the criminal justice field. Unique coverage of nonverbal communication, digital communication, conflict resolution, and communication with special populations helps you learn to adapt your communication style to specific situations. Helpful checklists remind you to keep practicing good communication techniques. Real-world examples of effective communication in criminal justice show you how the concepts are relevant to your future career. End-of-chapter discussion questions and ethical issue exercises provide you with the opportunity to practice and apply the concepts covered in each chapter.
If you are embarking on a university criminology, policing or other law enforcement professional degree, the books in this series will help you acquire and develop the knowledge, skills and strategies you need to achieve your goals. They provide support in all areas important for university study, including institutional and disciplinary policy and practice, self-management, and research and communication. Tasks and activities are designed to foster aspects of learning which are valued in higher education, including learner autonomy and critical thinking, and to guide you towards reflective practice in your study and work life. Communication Skills for your Policing Degree provides you with a sound knowledge and understanding of: how to improve your oral and written communication skills in a range of academic and professional settings a range of strategies for improving your public speaking, including academic presentations a range of techniques for improving your practical writing and speaking skills.
This easy step-by-step approach provides students with vital, practical guidance on how to develop and maintain effective communication skills for success in law enforcement careers. The text discusses the general concepts of the communication process, both oral and written, the barriers that interfere with communication, and ways to overcome these barriers. It covers notebooks, memo, email, report-writing and letter-writing skills that police officers must master, as well as interviewing and workshop facilitation.
This book is intended for police officers who want to improve their communication skills in the context of implementing the goals and objectives of community policing. The first chapter discusses basic communication principles that explain how a message is sent and received. It examines the content and relational message components, communication context, verbal and nonverbal codes, channel, and feedback. Chapter 2 is designed to improve an officer's interpersonal communication, as community policing increases the number of interactions between an officer and the community. Chapter 3 considers the dynamics of work groups. Step-by-step instructions are provided for planning and leading a small, task-oriented group meeting. Chapter 4 focuses on public speaking, as it teaches officers how to prepare and deliver a talk before a group; and Chapter 5 instructs officers in how to prepare for and lead a community meeting. Topics cover selecting a presentation format, planning the details of your meeting, and dealing with a hostile audience. Remaining chapters focus on creative problem-solving techniques, ways to convince others to support a creative solution and become involved in an action plan for change, and ways to publicize a program through the media and other means.
"This innovative instructional handbook presents concepts and methods for teaching and evaluating interpersonal skills, skills for giving and receiving corrective feedback, and skills for leadership tasks. The content directs attention to the talk factor in police work, an essential and often overlooked ingredient for police officers to effectively interact with the public, achieve public cooperation, and enhance their legal and tactical skills. Policing in the 21st Century: TALK Trumps Technology presents practical methods for instructors and supervisors to teach and evaluate interpersonal skills, to use in beginning and more advanced training situations and to enhance their own skill set."--Publisher description.
As we approach the 21st century, there is a discernable shift in policing, from an incident-driven perspective to a proactive problem solving stance often described as "community policing." In this volume a panel of 21 psychologists examine the changing directions in policing and how such changes impact on psychological service delivery and operational support to law enforcement agencies. The book describes existing and emerging means of providing psychological support to the law enforcement community in response to police needs to accommodate new technology, community-oriented problem solving technology, crime prevention, and sensitivity to community social changes. Senior psychologists who are sworn officers, federal agents and civilian employees of federal, state and local law enforcement agencies comprise the team of chapter authors. Their perspectives encompass their collective experience "in the trenches" and in law enforcement management and administrative support roles. They discuss traditional applications of psychology to police selection, training and promotion processes, and in trauma stress management and evaluation of fitness for duty. Concerns related to police diversity and police family issues are also addressed, as are unique aspects of police stress management. Additional chapters are dedicated to establishing psychological service functions that currently are less familiar to police agencies than they are to other government and private sector service recipients. These chapters are devoted to police psychologists as human resource professionals, as human factors experts in accommodating to new technology and to new legal requirements, as organizational behavioral experts, and as strategic planners. This text is recommended reading for two groups: *police and public safety administators whose work takes them--or should take them--into contact with police psychologists; *practicing and would-be police psychologists concerned with the emerging trends in the application of psychology to police and other public safety programs.
This white paper explores the importance of developing a strategic approach to improve communications between the police and the public in the ever evolving age of social networking technology. The main focus is on providing law enforcement executives with key information, trends, methods, changes, and use of technology relevant to how the public accesses news and other community information. The goal of improving communication and outreach is to build trust and respect, increase transparency, and foster greater community engagement.
Dr. Lee P. Brown, one of America's most significant and respected law enforcement practitioners, has harnessed his thirty years of experiences in police work and authored Policing in the 21st Century: Community Policing. Written for students, members of the police community, academicians, elected officials and members of the public, this work comes from the perspective of an individual who devoted his life to law enforcement. Dr. Brown began his career as a beat patrolmen who through hard work, diligence and continued education became the senior law enforcement official in three of this nation's largest cities. The book is about Community Policing, the policing style for America in the Twenty-First Century. It not only describes the concept in great detail, but it also illuminates how it evolved, and how it is being implemented in various communities throughout America. There is no other law enforcement official or academician who is as capable as Dr. Brown of masterfully presenting the concept of Community Policing, which he pioneered. As a philosophy, Community Policing encourages law enforcement officials, and the people they are sworn to serve, to cooperatively address issues such as crime, community growth, and societal development. It calls for mutual respect and understanding between the police and the community. The book is written from the perspective of someone whose peers identify as the "father" of Community Policing, and who personally implemented it in Police Departments under his command. It is a thoroughly amazing book that has been heralded as a "must read" for anyone who has an interest in law enforcement. Elected officials, academicians, leaders of the nation's police agencies and members of the public will be captivated by Dr. Brown's literary contribution.