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The purpose of the research is to examine and evaluate the emergence of the International Organization for Standardization, commonly referred to as ISO, quality standard for the year 2000 as it applies (past and present) to the Department of Defense (DoD) quality management system (QMS) in procurement. In particular, the researcher will examine the new standard and its utility for DoD procurement, focusing on changes from the previous ISO 9000 series. Leading defense industry quality managers and Defense Contract Management Agency Quality Assurance Managers will provide insight to the thesis. In order to understand the present and future of DoD Quality Assurance and Management, the thesis will briefly look at past quality assurance policy from DoD and the ISO. Likewise, this research will explore issues and concerns that contracting officers and program managers in Government will now need to become familiar with as they execute ISO 9000:2000. The effort will emphasize how ISO 9000:2000 fits within the realm of DoD procurement and what organizations need to do in order to achieve excellent products in a total quality management environment.
The purpose of the research is to examine and evaluate the emergence of the International Organization for Standardization, commonly referred to as ISO, quality standard for the year 2000 as it applies (past and present) to the Department of Defense (DoD) quality management system (QMS) in procurement. In particular, the researcher will examine the new standard and its utility for DoD procurement, focusing on changes from the previous ISO 9000 series. Leading defense industry quality managers and Defense Contract Management Agency Quality Assurance Managers will provide insight to the thesis. In order to understand the present and future of DoD Quality Assurance and Management, the thesis will briefly look at past quality assurance policy from DoD and the ISO. Likewise, this research will explore issues and concerns that contracting officers and program managers in Government will now need to become familiar with as they execute ISO 9000:2000. The effort will emphasize how ISO 9000:2000 fits within the realm of DoD procurement and what organizations need to do in order to achieve excellent products in a total quality management environment.
Quality assurance systems, Quality assurance, Management, Quality management, Quality, Conformity, Planning, Process control, Quality and Management
Our overall objective was to perform a quality review, using ISO 9001:2008 Quality Management System assessment techniques, of Defense Acquisition University (DAU) processes. We reviewed the processes within seven functional areas: Finance, Contracting, Micro-Purchases and Training Requisitions, Property Management, Real Property Management and Facilities Maintenance, Supply Management, and Information Systems (IS). We determined whether established practices and processes in each functional area were effectively implemented and maintained and whether process controls were adequate and identified organizational risks. We also determined the effectiveness of each process to identify areas needing improvement. The DAU President requested that the DoD Deputy Inspector General (IG) of Policy and Oversight conduct an ISO 9001:2008 quality assessment of select functional areas and their processes. We started the subject assessment on January 27, 2012. We conducted a quality review of the seven functional areas and their processes, based on ISO 9001:2008 Quality Management System Requirements, at the DAU administered by one of three groups: Performance and Resource Management (PRM), Operations Support Group (OSG), and Information Systems (IS). We conducted the reviews of Finance, Contracting, Micro-Purchases and Training Requisitions, and IS separately. We combined the areas of Property Management, Supply Management, and Real Property Management and Facilities Maintenance because they are all under the OSG. We produced a status report at the completion of each functional area review that identified any findings or opportunities for improvement for DAU. DAU had 30 days to review and comment on each status report. Appendix B of this report contains each report and DAU's comments. The individual functional area reports outline the detailed methodology used to assess the processes in that area. This overarching report of the seven functional areas identifies only the systemic issues found.
The Department of Defense has recognized the value of quality management programs for contractors since the establishment of the MIL-Q-9858 program in 1959. However, the application of quality management programs and principles within DoD has been accomplished with many and varied approaches, often Service and organization specific. Policy guidance on the use of quality management within DoD is limited to non-existent. ISO 9001:2000 has been successfully used by industry and is a recognized quality management system for the execution of DoD contracts, principally for production or manufacturing. This case study examines the application of the ISO 9001:2000 standard to a government organization conducting research, development, test, and evaluation for the U.S. Navy and assesses the benefits, drawbacks, and effectiveness of using ISO 9001:2000 within a DoD organization.
This paper reports the results of a three-year study by the Institute for Defense Analyses (IDA) called Government-Industry Standardization of Product Acceptance Based on Process Data. The purpose of the study was to help devise a new Department of Defense (DoD) approach to quality assurance practices. The paper includes a new standard developed under the task, acceptable to both DoD and industry, that allows DoD to move away from accepting product by end-item inspection to accepting product based on the contractor's quality system and use of process controls. The paper recommends the elimination of three military standards and a specification, and discusses IDA's role in DoD's decision to authorize the use of the ISO 9000 series of quality system standards.
THE FEDS: Quality Plan to Enlighten the Workforce (226 pages) By John E. Soller & Harold G. Davies Functional Education Department System (FEDS) is a planning system design to enlighten the workforce on how to develop and use their person-to-person skills more effectively. This plan expands on Philip B. Crosby "Quality without Tears" - The art of hassle free management. (pp. 92) The entire education process can be summarized in what he calls the "six c's": 1. Comprehension 2. Commitment 3. Competence 4. Communication 5. Correction 6. Continuance. Feds apply this "six c's" throughout this supplement training text to enlighten the workforce about the Business Community concerns, values and needs to their workers, which is: Business need employees who are trainable and educated not those who are uneducated and have not been train to learn. In short, innovation, flexibility, and the ability to create higher-quality information out of lower data have become necessary work skills to survive in a global economy. This is why management need to use intrusive leadership like goal setting and self-directing for a continuous maintenance and training plan (quality control elements 1 thru 20) to enlighten the workforce on the bigger picture. IMPROVE PERFORMANCE, CUT WASTE, AND SPEND MONEY WISELY. On the other hand, those companies, organizations and schools who fail to enlighten their workforce on the bigger picture have only themselves to blame for their workforce lack of self-confidence to actively participate in day-today decision process. FUNCTIONAL EDUCATION DEPARTMENT SYSTEM (FEDS) DESIGN Table of Content Reference Guide FEDS design structure strengthens the education process for learning problem solving skills, as well as analytical and critical thinking skills needed to survive in a global economy. FEDS text is arranged in a logical system sequence. A1 furnish the hierarchy charts and other information necessary to understand FEDS system parameters. A2 thru A9 provide the fundamentals in areas of quality control. Value system engineering, and teaching technique to recognize, correctly analyze, and remedy work performance deficiency. A10 Interface auxiliary material provides guidelines for developing lesson plans to achieve National Assessment of Education Progress (NAEP) Math objectives at the learning level for understanding as follow: 1. Recognition 2. Recall 3. Comprehension 4. Application 5. Analysis / Evaluation.
The purpose of this study is to determine how the direction toward standardizing quality control systems woridwide, specifically ISO-9000 criteria, is affecting business procedures both internally (operations) and externally (global marketing). A methndology for determining current opinions and business practices concerning ISO-9000 certification was developed by reviewing the most current literature avallable and through personal interviews with various quality systems managers of ISO-9000 certified companies. Areas of focus throughout the research were: ISO-9000 capabilities for company certification, current U.S. Government initiatives concerning standardization and contracting, the cost-benefit objectives of certification, real-time perceptions of certified companies and the effects that lS0-9000 has had on global marketing of products. The range of data were analyzed and conclusions drawn with respect to current international conditions Cf standardization and how Government contract actions incorporate non-MZLSPEC quality systems. Recommendations include: immediate update of the FAR to incorporate the guidance issued by the Secretary of Defense concerning use of commercial quality assurance systems in Government contract actions and follow-on studies on the continued effects of international standardization as the IOS proceeds into the next century.