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Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.
An array of leading Democrats, Republicans, and independent thinkers provide a road map for America's political future. America is at a turning point. For the first time in history, the United States is the world's lone superpower--in Andrew Cuomo's words, "both the tamer and target of an unstable world." New technology and the omnipresent media have transformed the way we do everything, from amassing wealth to practicing politics. Simultaneously, the U.S. economy is in a shambles, with the largest federal budget deficit in our history. The coming octogenarian boom promises to put the greatest strain on federal government resources the United States has ever known, and America is faced with new security threats and diplomatic crises daily. The success of our nation in the coming decades will depend on how our elected leaders respond to these challenges. Can the Democrats, divided and ineffectual since well before the crushing defeats of 2002, revitalize their agenda, forge a meaningful message, and end the Republican stranglehold on the federal government? Can Republicans, fresh from new victories, build on their successes? And how will a younger generation, largely alienated from both parties but often intensely political, articulate its desires in the years ahead? The writers invited by Andrew Cuomo to contribute to this landmark book, a who's who of American leadership, address these and other pressing questions of our political life. At once a diagnosis and a call to arms, Crossroads will set the terms of political debate as America moves forward.
South African children gather to welcome home their fathers who have been away for several months working in the mines.
‘His best novel yet ... A Middlemarch-like triumph’ Telegraph
Organizations that fail to make the connection between the performance of their agents and the realization of their vision of customer service and retention strategies will be doomed to failure. The contact center agent represents an untapped resource and potential within an organization. Optimizing agent performance can quickly deliver incredible returns beyond customer loyalty. That is what this book is all about.
Aus der Sicht des Verkäufers wendet sich dieses Buch höchst aktuellen Fragen zu, unter anderem: Wie entwickelt man eine Langzeitvision? Wie überzeugt man Kunden in unkonventioneller Weise? Wie macht man sich das Internet zunutze? Wie definiert und mißt man den (qualitativen und quantitativen) Wert einer Kundenbeziehung? Wie richtet man Marketing, Verkauf und Strategien der Mitarbeiter aus, um die Entwicklung des Geschäfts auf höchstem internationalen Standard zu halten?(03/99)

BPA at a Crossroads

United States. Congress. House. Committee on Natural Resources. Task Force on Bonneville Power Administration

Published: 1994

Total Pages: 68


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President Lincoln signed the Morrill Land-grant Act in 1862, launching a nationwide project in public higher education that would build democracy, prosperity, and competitiveness to levels undreamed of 150 years ago. As student costs skyrocket, driven by steep drops in public funding, the viability of that project, like the nation itself, is under threat. In Precipice or Crossroads? top experts in higher education address a broad range of issues central to the question of whether the quality of these institutions—and of American life and democracy—can be sustained.