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Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Compounded with the emergence of information technology, information services have become more complex. In order to break the bottleneck in providing information services, the information behavior of the user community must be studied and library staff must be effectively trained to identify, adapt, and satisfy the information needs of every type of information seeker. Innovations in the Designing and Marketing of Information Services provides emerging research exploring the theoretical and practical aspects of improving and expanding information resources and services in a cost-effective way and enables librarians to plan and present information services for the betterment of civil society. Featuring coverage on a broad range of topics such as e-resources, knowledge ethics, and user-friendly technology, this book is ideally designed for librarians, information scientists, behavioral scientists, information technologists, marketers, marketing executives, academicians, researchers, and students.
Security planning, part of disaster response and continuous operations planning, is the key to proactively addressing potential safety issues.
Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author Shows how to easily set clear expectations for visitors' behavior Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron Offers instruction on keeping persistent troublemakers under control or permanently barred from the library Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.
Handbook of System Safety and Security: Cyber Risk and Risk Management, Cyber Security, Adversary Modeling, Threat Analysis, Business of Safety, Functional Safety, Software Systems, and Cyber Physical Systems presents an update on the world's increasing adoption of computer-enabled products and the essential services they provide to our daily lives. The tailoring of these products and services to our personal preferences is expected and made possible by intelligence that is enabled by communication between them. Ensuring that the systems of these connected products operate safely, without creating hazards to us and those around us, is the focus of this book, which presents the central topics of current research and practice in systems safety and security as it relates to applications within transportation, energy, and the medical sciences. Each chapter is authored by one of the leading contributors to the current research and development on the topic. The perspective of this book is unique, as it takes the two topics, systems safety and systems security, as inextricably intertwined. Each is driven by concern about the hazards associated with a system's performance. - Presents the most current and leading edge research on system safety and security, featuring a panel of top experts in the field - Includes several research advancements published for the first time, including the use of 'goal structured notation' together with a 'judgment calculus' and their automation as a 'rule set' to facilitate systems safety and systems security process execution in compliance with existing standards - Presents for the first time the latest research in the field with the unique perspective that systems safety and systems security are inextricably intertwined - Includes coverage of systems architecture, cyber physical systems, tradeoffs between safety, security, and performance, as well as the current methodologies and technologies and implantation practices for system safety and security
Despite the volumes of information they contain, few libraries know how to prepare for, endure, and survive any type of disaster. This completely updated second edition of Emergency Preparedness for Libraries provides library management with a comprehensive guide to planning and executing emergency procedures. Emergency Preparedness for Libraries provides library personnel with detailed instructions for protecting staff, patrons, and the facilities themselves, including: Steps to take now, before disaster strikes People and procedures to include in an emergency/disaster action plan Practical ways to turn written plans into an instinctual team response Safety considerations to take into account when caring for people on-site during an emergency Information to provide to the umbrella organization and the media after a disaster Key things to do the first few days after an event Tips for getting back to business
Academic libraries cater to the diverse needs of scholars, scientists, technocrats, researchers, students, and others personally and professionally invested in higher education. Due to advancements in information and communication technologies (ICT), the vision and mission of academic libraries are changing in developing countries. Challenges of Academic Library Management in Developing Countries provides the latest theoretical frameworks and empirical research into academic libraries, investigating concerns such as illiteracy, budgeting, software development, technical training, and others. In particular, this book will be of use to professionals and researchers working in the field of library and information science who are looking for new methods and best practices in the management of effective academic libraries. This book is part of the Advances in Library and Information Science series collection.
Libraries are constantly at risk. Every day, many libraries and their collections are damaged by fire, flooding, high winds, power outages, and criminal behaviour. Every library needs a plan to protect its staff, sites and collections, including yours. Disaster Planning for Libraries provides a practical guide to developing a comprehensive plan for any library. Twelve chapters cover essential areas of plan development; these include an overview of the risks faced by libraries, disaster preparedness and responding to disasters, resuming operations after a disaster and assessing damage, declaring disaster and managing a crisis, cleaning up and management after a disaster and normalizing relations, staff training, testing disaster plans, and the in-house planning champion. - Provides a practical approach to developing a comprehensive plan for any library, big or small - Supplements technical information with interviews and case studies - Includes appendices covering pandemic management, moisture control, and library security
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.