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The CIFOR set of Criteria and Indicators (C&I) together with other sets prepared by organisations (ITTO, WWE, SmartWood, LEI) formed the basis for the present evaluation of C7I for the use sustainable management of Acacia mangium plantations. Field testing of C7I was conducted at two sites in Sumatra (Riau and Subanjeriji) and one site in Kalimantan (Pulau Laut) during 1997 and 1998. The C&I identified for each site are summarised in this report.
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation’s Performance, which should be measured on a “balanced scorecard”, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction. The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance. Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
For each building type, the book gives basic design requirements, principal dimensional data and details of relevant building regulations. The book also contains information on broader aspects of design applicable to all building types, such as materials, acoustics and lighting, and data on human dimensions and space requirements. Significantly updated, the new edition of this work focuses on sustainable design practice to make projects competitive within a green market.
The conference was organized in order to assemble a group of researchers and practitioners in the area of Multiple Criteria Decision Making. The purpose was to discuss the current state of the art with respect to both theory and practice. This conference considered such points as recent t_heoretical developments in terms of models, the behavioral aspects of multiple criteria decision making, as well as practical applications already realized and 1n progress. In addition, there was interest in the problems of implementation of multiple-criteria methods, and the interface between theory and practice, Approximately 78 participants from 15 different countries attended the conference - both theorists and practitioners. A list of participants and their addresses is found on page 411 • Because of the relatively large number of papers presented, large morning sessions followed by smaller parallel afternoon sessions were employed'. In general a discussant commented on each paper. In addition, considerable time was reserved for small-group discussion and interaction. In addition to expressing our gratitude to the participants for their enthusiastic reception and participation in the conference, we want. to thank particularly the speakers, session chairmen and discussants. We also wish to thank the C.E.S.A. and the European Institute for their support, as well as Mrs. Randee Pomerantz and Miss Dina Nagler.~oth of the E.I.A.S.M.,for their active role in the organization and arrangements for the conference, and Mrs. Jessie Goveas, E.I.A.S.M. for typing the conference proceedings.