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Crisis Management Challenges in Kaliningrad captures the evolving nature of the types of crises faced by a society as it transforms and evolves. Once the westernmost bastion of the Soviet Union and now the westernmost part of the Russian Federation, the Kaliningrad Oblast remains cut off from direct land communication with mainland Russia and provides a condensed, real-life laboratory in which to observe changing political, technological and economic priorities in Post-Soviet society. Expert contributors from the region chart the tensions, problems and opportunities created by the collapse of the Soviet Union in December 1991 and examine the change in status and situation of the Kaliningrad Oblast. By looking at a selection of economic, environmental and social crises a historical link between the Soviet and Post-Soviet eras is formed and rigorously examined.
Crisis Management Challenges in Kaliningrad captures the evolving nature of the types of crises faced by a society as it transforms and evolves. Once the westernmost bastion of the Soviet Union and now the westernmost part of the Russian Federation, the Kaliningrad Oblast remains cut off from direct land communication with mainland Russia and provides a condensed, real-life laboratory in which to observe changing political, technological and economic priorities in Post-Soviet society. Expert contributors from the region chart the tensions, problems and opportunities created by the collapse of the Soviet Union in December 1991 and examine the change in status and situation of the Kaliningrad Oblast. By looking at a selection of economic, environmental and social crises a historical link between the Soviet and Post-Soviet eras is formed and rigorously examined.
Ukraine gained its independence from the Soviet Union in 1991. In the decades between the end of the cold war and the crisis of 2014, the country suffered a large decline in agricultural and industrial production, plunging economic indicators into a sharp decline and leading to large-scale poverty and hardship. This collection by leading scholars from the region explores the various crises affecting Ukraine since independence. Valuable crisis management research is made available from both Russian and Ukrainian sources and the on-going crisis in Ukraine put in context and analysed. This accessible volume interacts with many disciplines including political science, security studies, crisis management and communication studies; and should prove useful to both students and researchers.
Crisis management is an interdisciplinary subject field represented by theoretical problems, practical activity, people management and the art of crisis situation solving. Overall, the studies that this publication contains are to provide an overview of the state of the art mainly focused on crisis management cycle represented by certain phases and steps. Topics include also lessons learned from natural and man-made disasters, crisis communication, information systems in crisis management, civil protection and economics in crisis management. We hope that chapters of this book will provide useful information within crisis management issue for a wide audience.
Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. Drawing on firsthand experience in crisis management, author W. Timothy Coombs introduces a three-staged approach to crisis management—pre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making. Visit the author′s blog at https://coombscrisiscommunication.wordpress.com.
Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? The authors meet the question head-on, departing from other crisis management texts, and arguing that a complexity-based approach is superior to the standard simplification model of organizational learning.
Chapter 1: Understanding Crisis Management: An Introduction Setting: A cozy café where Jammy, the crisis management expert, and Canny, the enthusiastic learner, sit across from each other with steaming cups of coffee. Jammy: Welcome, Canny! I'm thrilled to have this candid conversation with you about crisis management. It's a crucial topic that affects all aspects of life. Canny: Thank you, Jammy! I've always been curious about crisis management and its significance. Could you start by giving me a simple definition? Jammy: Of course! At its core, crisis management is a strategic approach to dealing with unexpected events or challenges that have the potential to cause significant harm to individuals, organizations, or communities. It's about anticipating, preparing for, and responding to crises effectively to minimize their impact. Canny: I see. So, what exactly qualifies as a crisis? Jammy: Great question! Crises can come in various forms, from natural disasters like earthquakes and floods to human-made incidents like accidents, cyber-attacks, or financial meltdowns. They can also include public relations crises, product recalls, and pandemics. Anything that disrupts normal operations and requires immediate action falls under crisis territory. Canny: That makes sense. How does crisis management differ from regular problem-solving? Jammy: Another insightful question, Canny! Crisis management is distinct because it deals with high-stakes situations that demand quick decisions and responses. Unlike regular problem-solving, crises can escalate rapidly and have cascading effects if not addressed promptly. Crisis management is about handling the chaos, coordinating efforts, and communicating effectively to protect people, assets, and reputations. Canny: It sounds challenging! How do organizations approach crisis management? Jammy: Organizational crisis management involves several key components. First, they must establish a crisis management team comprising experts from various departments. This team formulates plans and protocols for different crisis scenarios. Additionally, they conduct drills and simulations to prepare everyone for the real deal. Canny: Are there any principles that guide crisis management? Jammy: Absolutely! The guiding principles include being proactive, transparent, and compassionate. Being proactive means identifying potential risks and preparing for them in advance. Transparency involves honest and timely communication with all stakeholders. And compassion is vital because crises often impact people emotionally, and empathy goes a long way in providing support. Canny: I can see the importance of crisis communication in this process. Jammy: You're spot on, Canny! Effective communication is the backbone of crisis management. It helps manage rumors, informs the public about safety measures, and builds trust in the organization's ability to handle the situation. Canny: Can you share an example of a well-managed crisis? Jammy: Certainly! One of the most notable examples is the Tylenol crisis in 1982. When cyanide-laced capsules resulted in multiple deaths, Johnson & Johnson swiftly recalled their products, cooperated with authorities, and introduced tamper-proof packaging. Their transparency and quick response helped them regain public trust. Canny: That's impressive! What are the key takeaways from our conversation today? Jammy: Here are the key takeaways: Crisis management deals with unexpected events that can cause significant harm. Crises come in various forms and require quick decision-making and response. Organizational crisis management involves proactive planning and effective communication. Guiding principles include proactivity, transparency, and compassion. Crisis communication is critical for managing public perception and ensuring safety. Canny: Thank you, Jammy! This conversation has been enlightening. I look forward to delving deeper into crisis management with you. Jammy: You're welcome, Canny! I'm excited to share more insights with you. Remember, crisis management is an ever-evolving field, and being prepared is key to successfully navigating uncertain waters.