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The credit crisis, high fuel costs, job losses, bankruptcies, foreclosures and the failing economy are all contributing to factories closing, job loss and business owners going out of business because they can’t get paid. Learn how to take specific steps and use positive action to streamline and maximize your credit management policies. This book, Credit and Collections: A Business Perspective, is for businesses that have past due customers and need help collecting from them. It is for businesses who want to check their customer’s credit to limit credit risk and avoid bad debt. Things that have worked in the past are no longer working; everybody’s credit has changed, everyone’s job situation has changed, people have lost their homes due to the economy or weather and the flow of our business cash has taken a hit. Credit and Collections: A Business Perspective will help anyone who has customers that owe them money and will give them specific steps and actions they can take to make effective collection calls that work. This book will show you how to check a customer’s credit and determine their credit worthiness before you extend credit to someone who may not be able to pay you. With this book you can protect your business and your bottom line by protecting your most important asset, your cash flow.
Consumer credit borrowing – using credit cards, store cards and personal loans – is an important and routine part of many of our lives. But what happens when these everyday forms of borrowing go ‘bad’, when people start to default on their loans and when they cannot, or will not, repay? It is this poorly understood, controversial, but central part of both the consumer credit industry and the lived experiences of an increasing number of people that this book explores. Drawing on research from the interior of the debt collections industry, as well as debtors' own accounts and historical research into technologies of lending and collection, it examines precisely how this ever more sophisticated, globally connected market functions. It focuses on the highly intimate techniques used to try and recoup defaulting debts from borrowers, as well as on the collection industry’s relationship with lenders. Joe Deville follows a journey of default, from debtors’ borrowing practices, to the intrusion of collections technologies into their homes and everyday lives, to the collections organisation, to attempts by debtors to seek outside help. In the process he shows how to understand this particular market, we need to understand the central role played within it by emotion and affect. By opening up for scrutiny an area of the economy which is often hidden from view, this book makes a major contribution both to understanding the relationship between emotion and calculation in markets and the role of consumer credit in our societies and economies. This book will be of interest to students, teachers and researchers in a range of fields, including sociology, anthropology, cultural studies, economics and social psychology.
Resource added for the Credit Business Management program 101145.
The Federal Trade Commission receives more complaints about rogue debt collecting than about any activity besides identity theft. Dramatically and entertainingly, Bad Paper reveals why. It tells the story of Aaron Siegel, a former banking executive, and Brandon Wilson, a former armed robber, who become partners and go in quest of "paper"—the uncollected debts that are sold off by banks for pennies on the dollar. As Aaron and Brandon learn, the world of consumer debt collection is an unregulated shadowland where operators often make unwarranted threats and even collect debts that are not theirs. Introducing an unforgettable cast of strivers and rogues, Jake Halpern chronicles their lives as they manage high-pressure call centers, hunt for paper in Las Vegas casinos, and meet in parked cars to sell the social security numbers and account information of unsuspecting consumers. He also tracks a "package" of debt that is stolen by unscrupulous collectors, leading to a dramatic showdown with guns in a Buffalo corner store. Along the way, he reveals the human cost of a system that compounds the troubles of hardworking Americans and permits banks to ignore their former customers. The result is a vital exposé that is also a bravura feat of storytelling.
A breakthrough title explaining effective, cost-efficient collection methods In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal. The book's attached CD includes helpful scripts, forms, letters, templates, and spreadsheets to help readers work efficiently and effectively. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
The first consumer credit bureaus appeared in the 1870s and quickly amassed huge archives of deeply personal information. Today, the three leading credit bureaus are among the most powerful institutions in modern life—yet we know almost nothing about them. Experian, Equifax, and TransUnion are multi-billion-dollar corporations that track our movements, spending behavior, and financial status. This data is used to predict our riskiness as borrowers and to judge our trustworthiness and value in a broad array of contexts, from insurance and marketing to employment and housing. In Creditworthy, the first comprehensive history of this crucial American institution, Josh Lauer explores the evolution of credit reporting from its nineteenth-century origins to the rise of the modern consumer data industry. By revealing the sophistication of early credit reporting networks, Creditworthy highlights the leading role that commercial surveillance has played—ahead of state surveillance systems—in monitoring the economic lives of Americans. Lauer charts how credit reporting grew from an industry that relied on personal knowledge of consumers to one that employs sophisticated algorithms to determine a person's trustworthiness. Ultimately, Lauer argues that by converting individual reputations into brief written reports—and, later, credit ratings and credit scores—credit bureaus did something more profound: they invented the modern concept of financial identity. Creditworthy reminds us that creditworthiness is never just about economic "facts." It is fundamentally concerned with—and determines—our social standing as an honest, reliable, profit-generating person.
Praise for Accounts Receivable Management BestPractices "An excellent reference tool on how to manage the accountsreceivable process for any company. The use of real-life examplesmakes the concepts easy to understand. I recommend the book toanyone who wants to improve cash flow and reduce bad debtloss." —Michael E. Beaulieu, Senior Vice President, Finance CardinalHealth "Rather than simply explaining how to get the greatest returnfrom an investment in accounts receivable, John G. Salek revealshow companies shoot themselves in the foot when management setspolicies and procedures without consideration of the impact on cashflow. Accounts Receivable Management Best Practices isn't just forcredit and collection professionals who often spend more timecleaning up process errors and other corporate 'garbage,' insteadof managing risk. It should be required reading for C-levelexecutives, the sales staff, operations managers, and anybody elsewhose job impacts the order-to-cash cycle." —David Schmidt, Principal, A2 Resources Coauthor of PowerCollecting: Automation for Effective Asset Management "Enhancing a company's competitive profile is all about givingenough customers the right product, at the right price, at theright time. This author's real-world approach to accomplishing thisgoal through the prism of receivables management makes this book amust-read for those companies looking to make their mark as anorganization that cares about its customers as well as their ownneed to produce financial results." —Bruce C. Lynn, Managing Director The Financial ExecutivesConsulting Group, LLC "I have worked with John Salek since 1992, both as his clientand as a project manager working with his organization. Hisknowledge of receivables management . . . the technology, theprocesses, and the formula for success . . . are unsurpassed in thefield." —Stephen L. Watts, Manager, Global Receivables (retired)General Electric Medical Systems "Mr. Salek has written a masterpiece on the intricacies andmanagement of the accounts receivable portfolio. I would recommendthis book to CFOs, controllers, treasurers, credit managers, andsmall business owners." —Steve Kozack, Credit Manager Lennox Hearth Products "Written by an author who has been in the trenches and citesactual examples. This is not written in theory, but frompractice." —Milt Dardis, Collection Consultant Dardis &Associates
The credit and collection function of any business is the nerve center of the company. If proper records aren't kept and receivables closely monitored, a company will have difficulty maintaining its cash flow and operations. Streetwise Credit and Collections provides you with the skills to manage your company's financial obligations, collect due payments, and avoid falling into debt. Streetwise Credit and Collections includes complete state-by-state requirements for small claims court, and sections on the applicable laws, statute of limitations, and legal interest rates that may be charged. The appendices contain information necessary for all businesses that grant credit, including the Equal Credit Opportunity Act and the Fair Debt Collection Practices act. Includes advice on: Securing credit and granting it Setting credit policies for your customers Hiring a collections agency as necessary You will undoubtedly encounter credit and collection issues from time to time. With Streetwise Credit and Collections, you'll have the information and advice to make the best business decisions and keep your cash flow healthy.