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A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.
Making History Together: How to Create Innovate Strategic Alliances to Fuel theGrowth of Your Company, written by Keith Lowe, takes you through the steps of howAdventHealth creates and cultivates outstanding strategic alliance relationships-andhow you can, too. Have you ever wondered how AdventHealth creates world-classpartnerships with companies like Disney, Nike, GE, IBM, Philips, Johnson & Johnson,and Bayer? Now you can discover the secrets for yourself.Have you ever wondered how AdventHealth creates world-class partnerships with companies like Disney, Nike, GE, IBM, Philips, Johnson & Johnson, and Bayer? Now you can discover the secrets for yourself. In his new monograph entitled Making History Together: How to Create Innovative Strategic Alliances to Fuel the Growth of Your Company, Keith Lowe takes you through the steps of how AdventHealth creates and cultivates outstanding strategic alliance relationships and how you can, too.
This informative and inspirational handbook describes how to successfully lead mergers and change in complex organizations. Drawing on a real-life experience, the authors share their insights on how leaders can deliver sustainable change by growing the capacity of everyone within an organization to deliver performance gains, behave like a leader, and encourage leadership in others. It is a book by practitioners for practitioners telling the real-life story of a leader and a facilitator working together in the complex reality of a multinational organization. It deepens this insight by drawing on a wealth of wider research by academics and leadership practitioners. Here you will find immediately useable tools, easy to relate to real-life examples, and a little bit of magic in the form of a fable that will sustain you and your colleagues through the twists and turns of what is certain to become an intensely human journey.
See how Cognitive Coaching principles have been woven into schools, systems, and classrooms and get a complete look at the ongoing process of implementing and sustaining coaching. Ideal for teachers, administrators, staff developers, and district leaders familiar with Cognitive Coaching, this resource shows you what practitioners who have actually learned and used Cognitive Coaching think about its applications.
Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. The summary chapter lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage. Design for Policy is intended as a resource for leaders and scholars in government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.
With contributions by industry leaders R. Bruce Rich, Mark Seeley, and Lois Wasoff, Creating Solutions Together: Lessons to Inform the Future of Collective Licensing provides perspectives on publishing and licensing, the evolution of copyright law, and the history of Copyright Clearance Center and its relevance to the landmark Texaco copyright case. HARDCOPY EDITION.
People want to buy from, work for, and partner with companies that matter. So how do you build a company that matters? Companies and people that matter have successfully become the obvious choice in the hearts and minds of their customers, their employees, and their communities. They elevate themselves by consistently finding ways to solve the most pressing needs their markets face. The result? They create more value year after year and build a sustainable, differentiated organization. In Matter, Peter Sheahan and Julie Williamson show you how to identify the place where you can create the most value—your edge of disruption—at the intersection of old and new, where your existing profits, reach, and reputation enable you to create the markets of the future. This is the place where the most important problems are solved and where the fewest people can solve them. Your edge of disruption is where your opportunity to matter is found. Matter uses extensive case studies of real companies that have successfully become the obvious choice in their markets—from high-profile corporations like Adobe and Burberry to lesser-known brands like Littlefield and BlueShore Financial. Their stories define innovative and impactful approaches to business that you can use to influence and partner with the right customers and clients to win in our radically changing world. Through their journeys, you will find the inspiration and courage to lean in to complexity and solve the higher value problems that matter most. Don't just read this book—use it to identify and act on opportunities to create the most value and accelerate your own journey to becoming a person and a company that matters.
The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. Fills a gap in present knowledge literature in the customer knowledge area Practical tools and effective case studies with world-recognized companies Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients
An essential guide to contemporary marketing that demonstrates, via case studies, the move towards marketing techniques that better reflect consumer needs. Brand management and development has traditionally been regarded as the responsibility of the organization – they design, produce and sell the brand, before delivering it to customers. Yet this approach can be needlessly restrictive, as the connective power of the internet and the desire of consumers to focus on experiences has reshaped branding. In this digital age, development occurs beyond the limits of the organization so that, in many ways, brands are effectively co-created by consumers. Rather than lead, manage and control, contemporary managers have taken on the new tasks of listening, connecting and participating in brand development. The focus of this process has shifted to the intersection between the organization and its stakeholders, leading to a new paradigm of brand management: the 'co-creation perspective'. Co-Creating Brands is an accessible exploration of how co-created brands produce value and how the success of this approach can be measured and assured. The authors draw upon a wide array of international case studies and strategic models, which clearly demonstrate how to both effectively deliver this method and how to deal with the situational challenges and obstacles that can occur. If organizational leaders are willing to relinquish complete control of their brand and recognize the supportive culture of employees, customers and stake-holders, their brand can become an unstoppable marketing force.
Values information from AI is a collection of information and images of values generated from an AI tool as part of The Values We Share Project to promote values. All information in this book can be used to promote values and can be used as material in values formation programs. All information in this book will also be used in The Values We Share Project videos, materials and courses in the future. Visit The Values We Share Project at http://thevaluesweshare.info.