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Cramming on wireless phone bills : a review of consumer protection practices and gaps : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Thirteenth Congress, second session, July 30, 2014.
Cramming on wireless phone bills : a review of consumer protection practices and gaps : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Thirteenth Congress, second session, July 30, 2014.
Phone companies allow third-party vendors to charge consumers on their mobile phone bills for goods and services unrelated to phone service, such as photo storage, voicemail, and faxes. A review of third-party billing practices showed that widespread unauthorized charges -- known as "cramming" -- had been placed on phone bills and had likely cost consumers billions of dollars over the preceding decades. This is the report of an inquiry that focused largely on third-party vendor charges placed through a system known as the premium short message service (PSMS), which involves use of text messaging charged to consumers at a higher rate than standard text messaging. These types of charges have been the focus of mounting reports of abuses. This investigation found that cramming on wireless phone bills has been widespread and has caused consumers substantial harm. Figures. This is a print on demand report.
For several decades, phone companies have allowed third-party vendors to charge consumers on their phone bills for goods and services unrelated to phone service, such as photo storage, voicemail, and faxes. This practice began with landline phone bills an
For several decades, phone companies have allowed third-party vendors to charge consumers on their phone bills for goods and services unrelated to phone service, such as photo storage, voicemail, and faxes. This practice began with landline phone bills and continued on wireless phone bills as consumer use of mobile phones increased. Throughout this period, the industry has assured the public that its self-regulatory system is effective at protecting consumers from fraudulent third-party billing on their phone bills. However, this Committee's 2010-2011 review of third-party billing practices on landline phones showed that widespread unauthorised charges -- known as "cramming" -- had been placed on phone bills and had likely cost consumers billions of dollars over the preceding decades. In light of these findings, and emerging reports of cramming in the wireless context, the Committee subsequently began reviewing third-party billing practices on wireless phone bills. This book provides and analyses and perspectives on cramming and third party billing on mobile phones.
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