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One of the major tasks facing researchers, practitioners, and funders is the development of empirical tools to measure the inherent worth of nonprofit organizations as well as the sector as a whole. Renowned scholars present chapters on the state of the art of performance measurement in the nonprofit sector and seek to establish a framework for a long-term research agenda to identify, quantify, and self-assess those qualities that make the nonprofit sector unique.
This book is a practical overview of evaluation in social work by a distinguished author who has also been an evaluator and an agency administrator. This book includes an evaluation of one's own practice, the use of group research designs for evaluation practice, needs assessment, and evaluation ethics. Chapters also cover unique subjects, including chapters on licensing, accreditation, auditing, accounting,, and other methods that social work administrators and practitioners must often address. The book includes examples of evaluations conducted by organizations such as the Manpower Development Research Corporation and the Urban Institute, which are major forces in public policy decisions but which have not been extensively covered in the social work literature. For practicing social workers or anyone interested in topics related to social work evaluation.
For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.