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Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.
The 2015 Consumer Action is a resource to help consumers protect themselves in the marketplace. this resource is filled with practical tips to help people know their rights, plan a purchase, or file a complaint. The Handbook features a sample complaint letter that you can download and a comprehensive directory to help you locate corporate and governmental consumer affairs offices. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.
Contents: Part I -- Be A Savvy Consumer: Buyer Beware; Banking; Cars; Credit; Financing Your Education; Employment; Food and Nutrition; Health Care; Housing; Insurance; Internet; Investing; Phones; Privacy Protection and Identity Theft; Smart Home Shopping; Telemarketing and Unwanted Mail; Travel; TV; Wills and Funerals; Part II -- Filing a Complaint: Contact the Seller; Contact Third Parties; Sample Complaint Letter: Dispute Resolution Programs; Small Claims Court; Legal Help and Information; Report Fraud and Safety Hazard; Part III -- Key Information Resources: For Teachers; For Persons with Disabilities; For Military Personnel; Part IV -- Consumer Assistance Directory. Illus.
Contents: Part I: Be a Savvy Consumer: General Buying Tips; Banking; Cars; Credit; Education; Employment; Food and Nutrition; Healthcare; Housing Insurance; Internet; Investing; Phones; Protect Your Identity; Protect Your Privacy; Shopping from Home; Telemarketing and Unwanted Mail; Travel; TV; Utilities; Wills and Funerals; Part II: Filing a Complaint: Contact the Seller; Contact Third Parties; Report Fraud and Safety Hazard; Sample Complaint Letter; Part III: Key Consumer Resources; Part IV: Consumer Assistance Directory. Illustrations.