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Real organizational change isn't brought about by decree, pressure, permission, or even persuasion. Sustained change comes when people are passionately and personally committed to a future that they have helped to shape. If you want to turn your organization's cynics into owners, give them a voice in the decisions that impact their work. Consensus Through Conversation shows how. Consensus is a cooperative process in which all of a group's members develop and agree to actively support a decision. It's not mere acquiescence--consensus goes several steps beyond, transforming people from resigned instruction-followers to dedicated champions of an idea. Larry Dressler shows you exactly how to prepare for a successful consensus-building process, takes you step-by-step through that process, and offers tips for success and traps to avoid. Throughout, he provides a host of tools and examples that make this an eminently practical and immediately useful guide. Consensus Through Conversation will give you the tools you need to use consensus effectively in your organization. It is a handy, vital reference that you will turn to again and again in your efforts to tackle high stakes issues, make high quality decisions, and build enthusiasm and commitment to action.
Facilitation expert Larry Dressler's Consensus Through Conversation is a guide for the effective facilitation and practice of one of business's most popular -- but most widely misunderstood -- decision-making models: consensus.
If you are a consultant, manager, meeting facilitator, team leader, community organizer, or simply someone who is involved in lots of group decisions, Consensus Through Conversation was written for you. Consensus Through Conversation is a portable, easy-to-read reference to help you facilitate and participate in consensus decision-making processes. It contains the basic principles and methods for making consensus work, whether in the corporate boardroom or in the community meeting hall. This book was developed as a companion to Consensus Cards, a tool I developed to assist groups in making consensus-based decisions. The book can be used on its own or in conjunction with this tool....Consensus can be a powerful and transformative tool. However, it is by no means a panacea that will transform your organization into a perfectly democratic or otherwise utopian world. Your job as a leader will be to decide when and where to use a consensus-based approach (see Guidelines in section entitled ''Consensus Defined, '' Chapter 1)
A step-by-step guide to the most efficient and effective method for participatory group decision-making Are you frustrated by that common challenge called group decision-making? Consensus-Oriented Decision-Making can help! Clearly written and well organized, keep this book by your side and refer to it often. Groups you are part of will function better as a result. -- Peggy Holman, author, Engaging Emergence: Turning Upheaval into Opportunity For any group or organization to function effectively, it must be able to make decisions well. Consensus-Oriented Decision-Making is the first book to offer groups (and group facilitators) a clear and efficient path to generating widespread agreement while fostering full participation and true collaboration. Poised to become the new standard for group facilitation, Consensus-Oriented Decision-Making combines: Deep insight into complex group dynamics Effective conflict resolution techniques Powerful communication skills Groups using this simple, step-by-step approach experience increased cohesion and commitment and stronger relationships as a result of their successful cooperation. Incorporating the principles of collaboration, inclusion, empathy, and open-mindedness, the consensus-oriented decision-making (CODM) process encourages shared ownership of group decisions. The method can be used in any group situation, regardless of whether the final decision-making power rests with a single person or team, a vote of members, or unanimity. Business, government, nonprofit, social, and community organizations can all benefit from Consensus-Oriented Decision-Making . Whether you are a designated facilitator or an active participant, understanding this powerful framework will help you contribute to the success of your group through achieving maximum participation and efficiency, a clearer decision-making process, better decisions, and improved group dynamics. Tim Hartnett, PhD, is a group facilitator and mediator who blends extensive knowledge of non-violent communication with insightful understanding of group dynamics and effective techniques for conflict resolution.
"The world is changing rapidly and the practice of community organizing needs to change with it. Representing both an homage to, and a departure from the "alinsky traditions" of organizing, Consensus Organizing offers techniques that are specifically designed for urban and rural communities struggling to succeed in the global economy and the information age. Ohmer and DeMasi are experienced organizers who offer a relentlessly thorough examination of the process of bringing diverse communities together to make change and to bridge the ethnic and economic divisions that keep many communities from succeeding." —Bill Traynor Executive Director, Lawrence CommunityWorks Inc. A person doesn′t have to be a consensus organizer to think like one. Consensus Organizing: A Community Development Workbook—A Comprehensive Guide to Designing, Implementing, and Evaluating Community Change Initiatives helps students and practitioners begin to think like consensus organizers and incorporate this way of strategic thinking into their lives and their work. Through a wide range of exercises, role-play activities, case scenarios, and discussion questions, this workbook presents the conceptual framework for consensus organizing and provides a practical and experiential approach to understanding and applying consensus organizing to address a range of issues. This workbook is designed to be used by itself or along with Mike Eichler′s text Consensus Organizing: Building Communities of Mutual Self Interest (SAGE, 2007). Key Features and Benefits Provides a step-by-step guide on how to conduct a community analysis of both internal and external neighborhood resources Brings consensus organizing to life through case studies based on the real-life experiences of the authors Offers field exercises that engage the reader in applying and practicing consensus organizing Provides practical tools that community organizers and practitioners can use in their daily work Includes a sample job description, work plan, monitoring report, and field report for hiring and supervising consensus organizers Presents tools for describing and evaluating consensus organizing and community-level interventions Accompanying Website Instructors and students have access to the many activities and cases on the accompanying website.
This first volume to analyze the science of meetings offers a unique perspective on an integral part of contemporary work life. More than just a tool for improving individual and organizational effectiveness and well-being, meetings provide a window into the very essence of organizations and employees' experiences with the organization. The average employee attends at least three meetings per week and managers spend the majority of their time in meetings. Meetings can raise individuals, teams, and organizations to tremendous levels of achievement. However, they can also undermine effectiveness and well-being. The Cambridge Handbook of Meeting Science assembles leading authors in industrial and organizational psychology, management, marketing, organizational behavior, anthropology, sociology, and communication to explore the meeting itself, including pre-meeting activities and post-meeting activities. It provides a comprehensive overview of research in the field and will serve as an invaluable starting point for scholars who seek to understand and improve meetings.
The best 'how-to' for encouraging consensus in firms and organizations. Communication within many organizations has been reduced to email, electronic file transfer, and hasty sound bytes at hurried meetings. More and more, people appear to have forgotten the value of wisdom gained by ordinary conversations. The Art of Focused Conversation convincingly restores this most human of attributes to prime place within businesses and organizations, and demonstrates what can be accomplished through the medium of focused conversation. Developed, tested, and extensively used by professionals in the field of organizational development, The Art of Focused Conversation is an invaluable resource for all those working to improve communications in firms and organizations.
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.