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Designed for courses in Intro to Policing, Police and Society, Police Training, Social Issues in Criminal Justice, Intro to Law Enforcement, Multicultural Law Enforcement, Police Community Relations, and Special Topics in Policing. Conflict Management Skills for Law Enforcement is a team effort between an experienced police officer and a professor and writer who teaches psychology and interpersonal dynamics. This text will provide students with the basic strategies and skills of conflict management that are necessary for their chosen career in law enforcement.
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
"Written for students working toward a profession in policing, the text exposes students to relevant situations that they will encounter in their future policing career, and provides examples of safe procedures to follow to enhance the likelihood of successful interventions."--
This book is written by a veteran police officer for current and future police officers as well as anyone who is seeking a deeper understanding of the role of the police in our American society. Comprehensive learning outcomes include: * The ability to discuss what is meant by, and the need for, the rule of law. * Knowledge of how and why the police have developed over time and the critical need for maintaining police-community relations in a democratic society. * Discuss what is really meant by community-oriented policing and its relevancy with regard to police community relations. * Identify the common sources of conflict that the police need to understand and cope with. * Define what is meant by Emotional Intelligence and how it can be developed and enhanced. * Describe what is meant by Humanistic Policing, a concept that takes the police beyond the limits of community-oriented policing. * Identify the tactics of conflict management that can be employed by the police. * Discuss the perspectives of the African American community and what the police can do to build better relationships with people of color. Abundant instructor resources will accompany the book including specific chapter learning outcomes, key terms, questions for discussion, power point presentations, and chapter tests.
This book, as part of a two volume set, provides a broad overview of the current state of research on conflict management in law enforcement contexts globally, with a focus on contemporary challenges and opportunities in policing globally and ethical considerations. They cover a wide range of interactions between police and the public. This volume (I) focusses on the challenges and opportunities, examining topics such as police legitimacy, police culture, violence, mental health, community relations and crisis situations. Volume II focusses on police training and education and the learning settings needed for police to professionally tackle contemporary challenges. These books bring together leading research that is determining the state of the art in communication, de-escalation, use of force, and other contemporary issues in policing, with practical Key Takeaways in each chapter. They broaden the field by focussing on research which goes beyond the US, including in Scandinavia, Switzerland, the Netherlands, Germany, the Republic of South Africa and Russia.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
This book, as part of a two volume set, provides a broad overview of the current state of research on conflict management in law enforcement contexts globally, with a focus on training and education. They cover a wide range of interactions between police and the public. This volume (II) focusses on training and education and the learning settings that play a prominent role in providing police officers with the knowledge structures, competencies, attitutes, and values that they need to professionally tackle contemporary challenges. Volume I focusses on the contemporary challenges and opportunities in policing and ethical considerations. These books bring together leading research that is determining the state of the art in communication, de-escalation, use of force, and other contemporary issues in policing, with practical Key Takeaways in each chapter. They broaden the field by focussing on research which goes beyond the US, including in Scandinavia, Switzerland, the Netherlands, Germany, the Republic of South Africa and Russia.
The use of new information and communication technologies both inside the courts and in private online dispute resolution services is quickly changing everyday conflict management. However, the implications of the increasingly disruptive role of technology in dispute resolution remain largely undiscussed. In this book, assistant professor of law and digitalisation Riikka Koulu examines the multifaceted phenomenon of dispute resolution technology, focusing specifically on private enforcement, which modern technology enables on an unforeseen scale. The increase in private enforcement confounds legal structures and challenges the nation-state’s monopoly on violence. And, in this respect, the author argues that the technology-driven privatisation of enforcement – from direct enforcement of e-commerce platforms to self-executing smart contracts in the blockchain – brings the ethics of law’s coercive nature out into the open. This development constitutes a new, and dangerous, grey area of conflict management, which calls for transparency and public debate on the ethical implications of dispute resolution technology.
Lawyers, Crown counsels, district attorneys, and paralegals are often tasked with managing negotiation and conflict resolution in the courtroom; however, very little theory or literature surrounding this specialization exists. This handbook effectively closes these gaps and extensively discusses theories of negotiation and conflict resolution in criminal practice. Part one discusses communicating effectively and appropriately with clients, court staff, and opposing counsel by identifying and establishing cultural competence, rapport, and nonverbal cues. Part two identifies alternative processes in negotiation and conflict resolution including victim-offender mediation and retroactive justice, while part three covers career development in areas such as managing challenging clients and developing strategies for dealing with high-stress scenarios. This ground-breaking resource is well suited to students in a wide variety of courses that specialize in negotiation and conflict resolution including criminal justice, law, paralegal, police studies, or criminology.