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New edition of this bestselling, ICS-approved textbook covering all seven modules of the ECDL 5 syllabus. Uses a combination of Microsoft Office 2010 suite of applications with Internet Explorer 8 and Windows Live Mail on the Microsoft Windows 7 operating system platform. Book and work files are also suitable for users of Microsoft Office 2007 suite of applications. Taking a comprehensive yet practical approach, images and screen grabs are used to explain concepts in a step-by-step manner. Clearly defined goals, support exercises and retention exercises are provided throughout the text. WRITTEN FOR: Students taking ECDL 5 modules
Pass ECDL5 Using Microsoft Office 2007, covers the full ECDL syllabus providing everything learners need in an accessible, user-friendly format. This title includes step-by-step instructions and screenshots that guide students through the learning points enabling them to develop all the skills they need to pass the test. Learning objectives of each module are outlined clearly in an introduction, and throughout the book Ask yourself' sections help students to check that they have met all the criteria. Mock tests offer practice and help to build students' confidence, and are also linked to the syllabus references making it easy for teachers to identify any weaker areas amongst their learners. A downloadable grid shows how the book matches the syllabus giving peace of mind that students are covering what they need to.
Here's the book you need to prepare for the seven modules required for the European/International Computer Driving License qualification. Produced in conjunction with the British Computer Society, and approved by the ECDL Foundation, this volume provides: * Comprehensive coverage of all objectives for the ECDL/ICDL Syllabus Version 4.0 * Practical instruction on computer, application, and Internet fundamentals * Detailed hands-on exercises using Office XP * Real-world insights and advice from experienced IT professionals Key topics include: Fundamental Concepts of IT: Identifying computer hardware and software components; understanding networking basics, health and safety issues, security, and copyright law Using the Computer and Managing Files: Managing files and the desktop, handling viruses, and printing Word Processing: Managing documents, inserting and editing data, formatting text, creating tables, using mail merge, and preparing data for output Spreadsheets
Module 5 ECDL/ICDL Syllabus 4.0. Learn how to design a database and how to create tables, how to retrieve and manipulate data and present it in a report format. The manual comes with its own data files which you use for practising the relevant exercises. Approved by the ECDL Foundation.
This comprehensive manual covers all aspects required by Module 5 ECDL/ICDL Syllabus 4.0. Data files are supplied with the manual which allow practice of the different software features. It is approved by the ECDL Foundation.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
As well as comprehensively covering the ECDL/ICDL Advanced AM4 syllabus, this manual is useful for those wishing to increase their spreadsheet knowledge. Designed to gradually build up your knowledge the syllabus includes advanced Functions, Scenarios and Pivot Tables. Data files are supplied on CD which allow you to practise the different features.Approved by the ECDL Foundation.
Rachael, who has suffered through abandonment, abuse, pain, and betrayal, becomes a woman full of rage until she turns to God for help.
Covering various aspects of the ECDL/ICDL Advanced AM4 syllabus, this step-by-step, exercise based manual helps readers gain the required knowledge for the successful completion of the ECDL Foundation test. Useful data files are available to download, which allows the practise of different software features. It is approved by the ECDL Foundation.