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El objetivo del libro es, precisamente, proporcionar al lector los instrumentos que permitan tener la organizacion bajo control desde la perspectiva de la Calidad Total.
El proposito de este trabajo es el de proponer una metodologia que integre la evaluacion del grado de madurez de un sistema de gestion de calidad a partir del cumplimiento de los requisitos del modelo ISO 9001:2000. Se presenta, ademas, una propuesta de metodologia para sistemas de calidad cuyo interes esta en evaluar el grado de madurez del sistema de gestion. En forma general las empresas que tienen interes en implantar sistemas de gestion de calidad pueden decidir en lograr una implantacion sin certificar, pueden lograr una certificacion ISO 9001:2000, o en algunos casos siendo mas ambiciosos, participar en algun premio decalidad, en incluso, puede existir alguna organizacion que se interese por varias opciones"
Implementing a National Assessment of Educational Achievement, the third volume in the five-part National Assessments of Educational Achievement series, focuses on practical issues in the implementation of a national assessment. These include the representation of key educational stakeholders, required personnel and facilities, and the sequence of administrative activities in implementing an assessment. Particular attention is focused on sampling, such as defining the population to be assessed, elements of sampling theory, and the selection of schools and students to take part in an assessment. Readers are guided through the selection of a sample by working on a set of concrete tasks presented in the text, using data files in an accompanying CD. One section of Volume 3 is devoted to typical tasks involved in preparing, validating and managing data. Users are expected to develop competence in data preparation skills by carrying out the practical exercises in the CD. They are also shown how to complete important pre-analysis steps such as compute survey weights, calculate means and their sampling errors, and how to deal with non-responses and oversize and undersize schools. This volume is intended primarily for teams who are responsible for conducting national assessments and graduate students interested in technical aspects of large-scale surveys.