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Communicating effectively when addressing psychiatric and psychological problems in everyday practice can be difficult. This book provides a clear and concise guide on how to run consultations, using the Calgary-Cambridge Model The model is applied to an extensive variety of mental health conditions, ranging from taking a good psychiatric history to specialist scenarios such as working with families and young people or breaking bad news in mental health. There are also practical and comprehensive chapters on anxiety, depression, psychosis, risk to self, mental capacity, dealing with emotions and mental health consultations in primary care. An accompanying DVD enhances knowledge and promotes greater understanding through a series of simulated consultations which explore and answer the OSCE questions posed in the text. The practical, accessible and comprehensive approach helps clinicians increase their confidence in mental health consultations. It is also of great benefit to students wishing to improve their clinical skills and ultimately to pass their exams. Effective communication skills are the essence of good health care practice. Health care professionals with effective communication skills receive fewer complaints from patients and their relatives. They also carry out more efficient consultations, enjoy a more satisfactory working life and produce improved patient health outcomes.
"An extremely informative and useable book covering many aspects of communication ... highly recommended for students and practitioners in the mental health field, whether nurses or not." Mental Health Practice "Learning to communicate effectively is vital for all nurses ... This exciting new book, with an accessible and engaging style, provides nurses working in mental health, with a valuable and comprehensive introduction to successful communication." Martina Mc Guinness, Nurse Practice Development Co-ordinator, HSE Dublin, Ireland "The book is thought provoking and provides examples not only of what we should be doing but also examples of what we should not to be doing. It is a text that I would have loved to have had access to in my student days and early practice and would therefore strongly recommend this book to students and indeed beginner mental health practitioners of any discipline." Sinead Frain, Clinical Nurse Specialist - Home CareBallyfermot/Lucan Mental Health Service "This accessible book takes you through the core communications skills required as a novice through to a more advanced level... The inclusion of clinical scenarios and practice exercises demonstrate clearly how to apply theoretical elements whilst working in a clinical situation ... It is a very good read and a valuable tool for anyone stepping out into the world of mental health nursing!" Antony Johnson, Mental Health Nursing Student, University of Salford, UK "The combination of knowledgeable discussion and richly illustrated case examples makes this an innovative text and an essential resource for those who are challenged with delivering mental health care. A must read for all students." Allison Tennant, Nurse Consultant and Psychotherapist, Rampton Hospital, UK "This useful book focuses on the skills that are absolutely central and essential to all mental health nursing, from basic communication skills to specific interventions and approaches." Dr Neil Brimblecombe, Director of Nursing/Chief Operating Officer, South Staffordshire & Shropshire Healthcare NHS Foundation Trust "This is a fantastic book, absolutely packed with just about everything a mental health nurse needs to know about communication skills ... The succinctly written chapters cover a wide range of key communications skills and each provides clear explanations, examples from 'everyday' life and clinical practice, with opportunities to reflect on your own experiences. Highly recommended." Alan Simpson, Professor of Collaborative Mental Health Nursing, City University London, UK This practical book provides a comprehensive guide to communication in mental health nursing, with an emphasis on demonstrating the use of different skills in various clinical settings. Written by experienced mental health professionals, the book is richly illustrated with a range of clinical case examples that will be recognisable to all nurses. Centred on the communication process as a whole, the topics are carefully presented through the use of patient-nurse dialogues and exchanges which bring the subject to life. This will help you to: Develop essential communication skills Communicate confidently Use phatic communication effectively Use self-reflection in your practice Develop the ability to deal with conflict Develop empathic helping relationships Draw upon various therapeutic models of communication Communication Skills for Mental Health Nurses is ideal for all nurses and healthcare professionals seeking to improve the skills required to communicate confidently and effectively with patients, their carers and other key people involved within the care environment.
Communicating effectively when addressing psychiatric and psychological problems in everyday practice can be difficult. This book provides a clear and concise guide on how to run consultations, using the Calgary-Cambridge Model. The model is applied to an extensive variety of mental health conditions, ranging from taking a good psychiatric history to specialist scenarios such as working with families and young people or breaking bad news in mental health. There are also practical and comprehensive chapters on anxiety, depression, psychosis, risk to self, mental capacity, dealing with emotions and mental health consultations in primary care. An accompanying downloadable resource enhances knowledge and promotes greater understanding through a series of simulated consultations which explore and answer the OSCE questions posed in the text. The practical, accessible and comprehensive approach helps clinicians increase their confidence in mental health consultations. It is also of great benefit to students wishing to improve their clinical skills and ultimately to pass their exams.
This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.
Being able to engage with service users and communicate effectively is a fundamental skill identified by the NMC and required of all mental health nurses. The reality is that building rapport and developing therapeutic relationships does not come instinctively for everyone. The authors have responded to this with a book that explains the different communication theories and models and goes on to show students how they work in the real world. Innovative exercises encourage reflection and enable students to practice their developing communication skills as they progress. Throughout the book the authors are focussed on promoting recovery and have put the service user at the centre of the discussion, ensuring that their voice is heard. Key features: - Covers the communication content of the new NMC Standards and Essential Skills Clusters for pre-registration degree-level nursing education - Focussed on promoting recovery and adopts a person-centred approach - Interactive style using realistic scenarios and case studies making theory easy to apply to practice - Includes a chapter co-authored by a service user offering a unique insight.
This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic intent, with an emphasis upon the empirical observation of the communicative process. -- Preface.
Ensure you have the skills to effectively communicate with patients and other healthcare professionals! With its easy-to-read style, Effective Communication for Health Professionals, 2nd edition, is loaded with useful tips and exercises to help you learn the universal (and necessary) practice of communication. This full-color second edition reflects current therapeutic techniques, including Communication Guidelines feature boxes, Words at Work dialogue boxes, added case studies, and all-new content exploring the most current communication tools in the modern health care setting. In addition, interactive exercises on the Evolve companion website encourages you to practice therapeutic communication techniques in real-life situations. UNIQUE! Interactive activities on accompanying Evolve site include a variety of application exercises such as scenarios with voice mail messages and patient/caregiver interviews. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide you with a short self-assessment test at the beginning of each chapter. Spotlight on Success boxes provide you with useful, practical tips for improving workplace habits and communication. Expanding Critical Thinking boxes provide actual case examples and activities with useful tips to help you apply what you’ve learned to practice. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and healthcare workers. End-of-chapter questions and exercises help you to use knowledge learned from topics presented in the chapter. NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. UPDATED! Content reflects the most current communication tools for the modern healthcare setting. NEW! Full-color design and art program promote engagement. NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
The authors of this book provide current research on the challenges of communication skills, its importance for health care professionals and strategies for improvement. Chapter One explores the literature that studies the impact of electronic medical record use on communication between physicians and patients. Chapter Two reviews communicating with the psychologically distressed patient. Chapter Three reviews major theories of neurocommunication intended as the application of the findings of neurosciences for the study of interprofessional communication and behavior in healthcare. Chapter Four studies decision-making models in patients with depression.
Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care. Key features include: * students′ experiences and stories from service users and patients to help readers relate theory to practice * reflective exercises to help students think critically about their communication skills * learning objectives and chapter summaries for revision * interactive activities directly linked to the Values Exchange Community website
Written by Gjyn O’Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting. Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies. This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment. Increased focus on digital communication - includes overviews and tips on navigating professional and personal electronic media Individual and group activities throughout to encourage skill development, reflection and awareness of self and others An extensive suite of scenarios – practice and apply your communication skills using realistic situations and individuals that healthcare professionals encounter in clinical practice Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional Chapter 23 - Person/s experiencing neurogenic or psychological shock Chapter 25 - A Person/s fulfilling the role of a grandparent Chapter 26 - Person/s with a spinal injury Chapter 27 - A Person/s living in a residential aged care facility An eBook included in all print purchases