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Communication Skills for the Environmental technician This book provides environmental technology students with an enjoyable way to quickly master the basic communication skills needed by the environmental technician. Like all the books in the critically acclaimed Preserving the Legacy series, it follows a rapid-learning modular format featuring learning objectives, summaries, chapter-end reviews, practice questions, and skill-building activities. The only book available that specifically addresses the communication responsibilities of the environmental technician, it offers a thorough review of corporate communication basics and covers the environmental documents commonly generated by technicians. Communication Skills for the Environmental Technician features: * Advice on foundation reading and technical writing skills, including mastery of outlining and grammar awareness * Chapters on writing skills for business letters and memos; technical documents such as contingency plans, logbooks, and field notes; and completion and filing procedures for numerous reporting forms * In-depth coverage of oral communication skills, both for formal presentations and informal conferencing * Specifics of the job search: creating portfolios, writing resumes and cover letters, and performing well in the interview setting With its comprehensive coverage and quick-reference format, Communication Skills for the Environmental Technician is also a handy resource for any environmental technician needing a helpful refresher or useful working reference. The HAZARDOUS MATERIALS TRAINING AND RESEARCH INSTITUTE (HMTRI), recognized by agencies including the EPA, the National Science Foundation, and the National Institute of Environmental Health Sciences, was established in 1987 in Cedar Rapids, Iowa, with the intention of promoting worker protection and the maintenance of a clean and safe environment through education and training.
Whether you are managing wetlands, protecting endangered species, or restoring ecosystems, you need to be able to communicate effectively in order to solve conservation and resource management problems. Communication Skills for Conservation Professionals can help you do just that— it is a practical and inspiring book that provides user-friendly guidance on achieving conservation goals through effective communication. Following introductory chapters that draw on research from communication, psychology, sociology, and education to highlight elements critical for effective communication, the book describes how to gather background information and target audiences, explains how public relations can influence attitudes and behaviors, and outlines how to design and conduct a communications campaign. In addition, it provides step-by-step guidance for using print, broadcast, and electronic mass media; demonstrates methods for developing public talks, interpretive brochures, exhibits, and trails; and explores long-term conservation education strategies for students and adults. This second edition of a widely praised book, originally published in 1999, includes new material on working with stakeholders, volunteers, and other groups to multiply conservation success. It also expands on the use of electronic media with examples of conservation Web pages, blogs, e-newsletters, and other new media. The book’ s citations have been updated to include a host of Web sites and other electronic sources useful for planning and implementing communication programs. Communication Skills for Conservation Professionals is a valuable addition to the conservationist’ s toolbox that will help scientists, managers, concerned citizens, and students communicate more effectively.
Discusses more than ninety career possibilities in the field of science, including information on education, training, and salaries.
Environmental professionals can no longer simply publish research in technical journals. Informing the public is now a critical part of the job. Environmental Communication demonstrates, step by step, how it’s done, and is an essential guide for communicating complex information to groups not familiar with scientific material. It addresses the entire communications process, from message planning, audience analysis and media relations to public speaking - skills a good communicator must master for effective public dialogue. Environmental Communication provides all the knowledge and tools you need to reach your target audience in a persuasive and highly professional manner. "This book will certainly help produce the skills for environmental communications sorely needed for industry, government and non-profit groups as well as an informed public". Sol P. Baltimore, Director, Environmental Communications and Adjunct faculty, Hazardous Waste management program, Department of Chemical Engineering, College of Engineering, Wayne State University, Detroit, Michigan. "All environmental education professionals agree that the practice of good communications is essential for the success of any program. This book provides practical skills for this concern". Ju Chou, Associate Professor, Graduate Institute of Environmental Education National Taiwan Normal University Taipei, Taiwan
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Career counselor Alan B. Bernstein helps you identify your interests and style by guiding you through the Birkman Career Style Summary.(TM) You will answer a series of questions about your personal preferences and then score yourself to identify your Birkman(TM) colors on a grid. Your Birkman(TM) colors represent your career interests and style-not only what you like to do but also how you like to do it. The Princeton Review's Guide to Your Career features: - Profiles of more than 200 professions, from accountant to zoologist - First-hand insight from professionals - Easy organization so you can find all the careers compatible with your needs and desires - In-depth information on the hottest careers in a twenty-first century economy, from the expected (attorney, carpenter, and dentist) to the unexpected (baseball player, sommelier, and wedding consultant) - Crucial career data, including average salaries and major associations Alan B. Bernstein, C.S.W., P.C., is a psychotherapist with expertise in career development and has consulted on strategic training and development programs at major institutions.
Provides information on the duties, salaries, employment prospects, and skills, training, or education necessary for more than sixty-five jobs that focus on nature and the environment.
For the longest time, parents and children both, knew and believed that Medicine, Engineering, Management and Law were the only true 'careers' which could provide job security and steady paycheques. However, youngsters today couldn't have been more open to trying out offbeat careers. They are bold, patient, resilient and aware of the fact that a career that is in line with their interests has a higher chance of being satisfying. An equal, or probably more, parents are sceptical about these unconventional careers and would rather have their children go in for 'tried and tested' jobs. With 'Steps to Career', the author has attempted to dilute the dilemma of such children and their parents, providing them a wealth of information on the available conventional and unconventional career options, to help the children decide the right career for them, and the process.
"Tell me about a time...." The words evoke a child's fairy-tale innocence. Yet when used by an interviewer, they can help to determine the suitability of a job candidate by eliciting real-world examples of behaviors and experience that can save you and your organization from making a bad hiring decision. High-Impact Interview Questions shows you how to use competency-based behavioral interviewing methods that will uncover truly relevant and useful information. By having applicants describe specific situations from their own experience during previous jobs (rather than asking them hypothetical questions about "what would you do if..."), you'll be able to identify specific strengths and weaknesses that will tell you if you've found the right person for the job. But developing such behavior-based questions can be time-consuming and difficult. High-Impact Interview Questions saves you both time and effort. The book contains 701 questions you'll be able to use or adapt for your own needs, matched to 62 in-demand skills such as customer focus, motivation, initiative, adaptability, teamwork, and more. It allows you to move immediately to the particular skills you want to measure, and quickly find just the right tough but necessary questions to ask during an interview. Asking behavior-based questions is by far the best way to discover crucial details about job candidates. High-Impact Interview Questions gives you the tools and guidance you need to gather this important information before you hire.
This comprehensive guide features in-depth descriptions of over 170 careers in agricultural fields. You can learn about the job duties, earnings, education and training requirements, high school preparation, outlook, and more for each career. Sources for additional information and informative web sites are also listed. There is much more to agriculture than production! This book feature these six career fields: education and communication; manangement, business, and economics; marketing, merchandising, sales, and services; production; science, engineering, and related professions; and social service.