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Everyone knows communication is important but ask them to define it and you’ll probably get befuddled looks. Arjun Buxi, an executive coach and university lecturer in communication and leadership, knows the answer: Communication means talking together—and it is no easy task. In this no-fluff guide to communicating, he explains what it is, how to do it, and how mastering it can help you accomplish big goals. Find out how to: • Overcome fear and nervousness when talking in front of a group. • Tell meaningful stories to drive interest and engagement. • Take advantage of speaking opportunities that sneak up on you. • Focus on the flow of speeches and presentations. The author also highlights how to navigate difficult conversations with a supervisor, how to make convincing arguments, managing your team through highs and lows, selling ideas to management, and getting people to truly listen to you. Packed with tried-and-true techniques tested in the corporate jungle, this is a must-have handbook for every current and aspiring leader trying to make their mark.
“WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
Completed projects receive more public attention than the process of their creation and so the myth that architects design buildings alone lives on. In fact, architects work with a great many others and the relationships that develop, particularly with clients, have a significant impact on design. Design through Dialogue explores the relationship between client and architect through the lens of four overlapping activities that occur during any project: relating, talking, exploring and transforming. Cases of design and collaboration range from smaller scale retail, residential and educational projects in the US, Sweden, the UK and the Pacific Rim to large institutions, including Seattle’s Central Library, the National Museum of the American Indian in Washington DC, the Supreme Court in Jerusalem and the Museum of New Zealand. Material is taken from interviews with clients and architects and research in psychotherapy, group dynamics and design studies. Throughout the book aspects of process are linked to design outcomes to illustrate how architects and clients collaborate creatively.
We live in an increasingly more globalized world, where living and working with people of various cultures is a nearly everyday occurrence. These interactions, combined with ever-growing opportunities for students to explore and study in foreign settings, make it important to master effective ways to engage and learn from these experiences. Intercultural Communication will engage readers interested in developing intercultural competence with an eye towards fostering diverse and vibrant communities that coexist peacefully. The authors begin by defining competent communication and describing how it contributes to peaceful communities before considering how cultural differences relate to the effects of cultural frames, emotions, and nonverbal and verbal communication. The second half of the book surveys how culture influences friendships, families, classrooms, workplaces, the media, and our visits to cultures different from our own. Recognizing the effects of these influences allows readers to take advantage of opportunities and overcome obstacles to more fully immerse themselves in a different way of life. Each chapter offers various boxed inserts with important and entertaining insights to supplement topics and provide opportunities for discussion.
This book is based solidly in Maslows theory as it applies to real-world situations. The authors purposely broke this theory down into smaller objectives, adding humor and real-life technique so that this book can be used by other therapists and families in general.
Now revised and updated throughout, Diana Garland's core text for ministers and others in the helping professions provides a comprehensive look at the Christian purpose of family and the complex world our families inhabit.
Using the case study of Laos, a small landlocked country in Southeast Asia that has seen some of the world’s most brutal forms of poverty and violence, this book examines the power of traditional and indigenous conflict resolution systems as a tool for social justice. It explores how the conflict resolution mechanisms build infrastructures that support social harmony, and address larger scale conflicts within communities, nations and international arenas. The book discusses how over centuries, foreign powers have polarised and used the ethnic groups of Laos to support their own agendas, and how in spite of this, the Lao people have consistently managed to recreate the peace and harmony that support their social relationships, whether that is within groups or between many distinct groups. Through the development and use of appropriate grassroots conflict resolution structures that do not require a formal court system and exists outside the political arena, they have been successful in resolving conflicts within and across cultural groups. The book shows that the conflict resolution systems of Laos are embedded in the fabric of ordinary, everyday life, and operate independently of the hierarchical structures that dominate governing institutions. Highlighting how peace continues to work its way into existence, through elaborate mediation systems and rituals that bring people together, this book will be of use to students and scholars of Southeast Asian Politics, Peace Studies and War and Conflict Studies.
Written by fundraising experts Tom Ahern and Simone Joyaux, Keep Your Donors is a new, winning guide to making disappointing donor retention rates a thing of the past. This practical and provocative book will show you how to master the strategies and tactics that make fundraising communications profitable. Filled with case studies and based in part on the CFRE and AFP job analyses, Keep Your Donors is your definitive guide to getting new donorsand keeping themfor many years to come.
Although the use of new health technologies in healthcare and medicine is generally seen as beneficial, there has been little analysis of the impact of such technologies on people’s lives and understandings of health and illness. This ground-breaking book explores how new technologies not only provide hope for cure and well-being, but also introduce new ethical dilemmas and raise questions about the 'natural' body. Focusing on the ways new health technologies intervene into our lives and affect our ideas about normalcy, the body and identity, Medical Technologies and the Life World explores: how new health technologies are understood by lay people and patients how the outcomes of these technologies are communicated in various clinical settings how these technologies can alter our notions of health and illness and create ‘new illness’. Written by authors with differing backgrounds in phenomenology, social psychology, social anthropology, communication studies and the nursing sciences, this sensational text is essential reading for students and academics of medical sociology, health and allied studies, and anyone with an interest in new health technologies.