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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
The chapters in this volume of Research on Emotion in Organizations book show how negative emotions at work can be intense, and can be due to feelings of failure, rejection, job insecurity, negative feedback, stressful work demands, role conflict, unethical supervisor behaviours, and poor coping strategies.
This volume focuses on the role of emotion and emotion regulation in job stress and well-being featuring a number of high-calibre scholars. It provides both an academic and a military perspective on this topic.
This book is a guide to understanding and developing emotional intelligence (EI) in the workplace. It is designed to help individuals identify their own emotional strengths and weaknesses, recognize personal stressors, and understand how these emotions impact their work environment. By developing self-awareness and control over emotional responses, the book provides tools for modelling positive workplace behaviours that reflect effective emotional management and includes workplace practical exercises that can be used to develop emotional intelligence skills. The book emphasizes the importance of self-reflection and feedback in improving one's emotional intelligence. It offers strategies for responding to the emotional states of co-workers, recognizing emotional cues, and developing a plan to address a range of emotional expressions in the workplace. It also highlights the significance of flexibility and adaptability when dealing with others and considers the emotions of colleagues when making decisions. Moreover, the book is aimed at leaders and managers who wish to foster a positive emotional climate in their teams. It guides readers on how to provide opportunities for others to express their thoughts and feelings, assist in understanding the impact of behaviour and emotions, and encourage the self-management of emotions among team members. By doing so, it aims to build productive relationships and maximize workplace outcomes. The content is also relevant for customer service professionals, as it includes strategies for using emotional intelligence to enhance customer experience. Additionally, the book provides an emotional intelligence test to help readers assess their current level of EI and identify areas for improvement. Overall, this book is suited for anyone looking to improve their emotional intelligence in a professional setting, whether they are team members, managers, or customer service representatives. It is particularly beneficial for those who seek to create a positive work environment, improve interpersonal relationships, and achieve better outcomes through the effective management of emotions.
This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various “assistance-related” professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book’s top audience.
Título: Emotional Intelligence Applied To Remote Work Table of Contents I. TIME AND REMOTE WORK 1. Remote Work 2. Remote Projects 3. Productive Times 4. Leadership in Remote Projects II. COMMUNICATION AND EMPATHY 5. Non-Verbal Communication 6. Tolerance and Empathy 7. Empathy in Remote Work 8. Empathy and Emotional Leadership III. EMOTIONAL SKILLS 9. Emotional Communication 10. Emotional Self-Control 11. Emotional Skills 12. Emotional Reconnection IV. REFLECTION AND EMOTIONAL CRITICISM 13. Emotional Self-Reflection 14. Emotional Criticism 15. Remote Leadership 16. Global Teams V. EMOTIONAL INTELLIGENCE AND TEAMS 17. Emotional Intelligence Techniques 18. Remote Team Techniques 19. Talent Management 20. Remote Talents VI. STRESS AND LEADERSHIP 21. Stress Management 22. Decision Making 23. Adaptive Leadership 24. Emotional Leadership
" This is the first research-based book to confront workplace issues facing nurses who have disabilities. It not only examines in depth their experiences, roadblocks to successful employment, and misperceptions surrounding them, but also provides viable solutions for creating positive attitudes towards them and a welcoming work environment that fosters hiring and retention. From the perspectives and actual voices of nurses with disabilities, nurse leaders, nurse administrators, and patients, the book identifies nurses with disabilities (including sensory, musculoskeletal, emotional, and mental health issues), discusses why they choose to leave nursing or hide their disabilities, and analyzes how their disabilities may influence career choices. "
Research Paper (postgraduate) from the year 2020 in the subject Health - Stress management, , course: Research Paper, language: English, abstract: The desideratum of the discourse is aimed to determine stress management and emotional intelligence at the workplace, especially with a global pandemic at hand. The global pandemic Coronavirus has arguably ushered in stress and global crisis in the economy and health sector. The crisis results from the collision of vulnerabilities and specific trigger events. The crisis triggers are unpredictable and predicting the timing of a crisis is a fool ‘s errand. Anyone can become splenetic that is easy. However, to be ferocious with the right staff, to the right extent, at the correct time, for the correct purpose, and correctly, this is not burdensome. Emotional intelligence has been demonstrated to be one of the essential determinants for effective leadership. First-line supervisors who appreciate and employ their emotional intelligence in the workplace are more procumbent, and recumbent to retain their staff, enjoy greater collaboration, commitment, and to experience increases in co-worker performance. Academic intelligence has infinitesimal to do with emotional life. The sagacity among us can founder on the shallow of unbridled passions and boisterous impulses; people with high IQ can be remarkedly poor pilots of their private lives. To know that employees are valedictorian is to know they are vastly good at achievement as evaluated by grades. It does not unravel about how they boomerang to the vicissitudes of life. Emotionally intelligent women employee, by juxtaposition, be inclined to be assertive and express their sentiments directly, and to feel unequivocal about themselves; life holds nuts and bolts for them. Like the men, they are cordial, gregarious, and express their ethos appropriately; they roll with punches well to stress. We discovered that 68% are extremely and highly worried of the devastating effects of the pandemic of mass destruction. A stress prevention strategy coupled with coping strategies such as the employment of Wellness programs, breathing, peer support, counselling, religion, exercising, encouraging holiday to the beach and meditation to be employed by Secretaries. Cognitive coping and active coping strategies can be encouraged to Secretaries.